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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[COMPASS-7117] Unable to connect MongoDB Compass</title>
                <link>https://jira.mongodb.org/browse/COMPASS-7117</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;Unable to connect to prod db over client, Mongo Compass&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Please be sure to attach relevant logs &lt;em&gt;with any sensitive data redacted&lt;/em&gt;.&lt;/b&gt;&lt;br/&gt;
&lt;em&gt;How to retrieve logs for: &lt;a href=&quot;https://www.mongodb.com/docs/compass/current/troubleshooting/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Compass&lt;/a&gt;; &lt;a href=&quot;https://www.mongodb.com/docs/mongodb-shell/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Shell&lt;/a&gt;&lt;/em&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;How could an engineer replicate the issue you&#8217;re reporting?&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What do you expect to happen?&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What do you observe is happening?&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Any additional information that may be useful to include.&lt;/font&gt;&lt;/p&gt;</description>
                <environment>OS:&lt;br/&gt;
node.js / npm versions:&lt;br/&gt;
Additional info:&lt;br/&gt;
</environment>
        <key id="2417641">COMPASS-7117</key>
            <summary>Unable to connect MongoDB Compass</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="12300">Won&apos;t Do</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="sayed.shareef@udtrucks.com">shareef sayed</reporter>
                        <labels>
                    </labels>
                <created>Tue, 15 Aug 2023 10:18:40 +0000</created>
                <updated>Tue, 3 Oct 2023 19:51:50 +0000</updated>
                            <resolved>Fri, 18 Aug 2023 20:04:52 +0000</resolved>
                                                    <fixVersion>No version</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="5639811" author="JIRAUSER1256529" created="Thu, 17 Aug 2023 09:42:16 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=sayed.shareef%40udtrucks.com&quot; class=&quot;user-hover&quot; rel=&quot;sayed.shareef@udtrucks.com&quot;&gt;sayed.shareef@udtrucks.com&lt;/a&gt; The errors in that log file mean that either your connection string is incorrect (and we have no way of knowing what the right one is) or your network setup or the server&#8217;s network setup is incorrect (misconfigured VPN, network access restrictions, etc.). Since you are saying that the connection string has been working for 2 years, I&#8217;d assume that it&#8217;s the latter. Please ask your system administrator and/or the one of the server.&lt;/p&gt;

&lt;p&gt;Either way, this is not something that Compass specifically can do anything about.&lt;/p&gt;</comment>
                            <comment id="5639643" author="JIRAUSER1274718" created="Thu, 17 Aug 2023 07:19:52 +0000"  >&lt;p&gt;Hi Team,&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Is there any update&lt;/p&gt;</comment>
                            <comment id="5636858" author="JIRAUSER1274718" created="Wed, 16 Aug 2023 09:17:03 +0000"  >&lt;p&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/469385/469385_compass_64db274f1e16aeffc1d61ee7_log.txt&quot; title=&quot;compass_64db274f1e16aeffc1d61ee7_log.txt attached to COMPASS-7117&quot;&gt;compass_64db274f1e16aeffc1d61ee7_log.txt&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;</comment>
                            <comment id="5636853" author="JIRAUSER1256529" created="Wed, 16 Aug 2023 09:14:51 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=sayed.shareef%40udtrucks.com&quot; class=&quot;user-hover&quot; rel=&quot;sayed.shareef@udtrucks.com&quot;&gt;sayed.shareef@udtrucks.com&lt;/a&gt; The part of your log file that you shared does not contain any relevant information. You&#8217;ll need to share the entire log file.&lt;/p&gt;</comment>
                            <comment id="5636523" author="JIRAUSER1274718" created="Wed, 16 Aug 2023 02:52:46 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=basit.chonka%40mongodb.com&quot; class=&quot;user-hover&quot; rel=&quot;basit.chonka@mongodb.com&quot;&gt;basit.chonka@mongodb.com&lt;/a&gt; ,&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;we are not able connect through vscode also .same error we are facing&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="5636502" author="JIRAUSER1274718" created="Wed, 16 Aug 2023 02:04:25 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=anna.henningsen%40mongodb.com&quot; class=&quot;user-hover&quot; rel=&quot;anna.henningsen@mongodb.com&quot;&gt;anna.henningsen@mongodb.com&lt;/a&gt; and &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=basit.chonka%40mongodb.com&quot; class=&quot;user-hover&quot; rel=&quot;basit.chonka@mongodb.com&quot;&gt;basit.chonka@mongodb.com&lt;/a&gt; ,&lt;/p&gt;

&lt;p&gt;&#160;connection string should correct we are using since last two years. today only we are facing.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-16T01:50:20.507Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-MAIN&quot;,&quot;id&quot;:1001000001,&quot;ctx&quot;:&quot;logging&quot;,&quot;msg&quot;:&quot;Starting logging&quot;,&quot;attr&quot;:{&quot;version&quot;:&quot;1.39.1&quot;,&quot;nodeVersion&quot;:&quot;18.12.1&quot;,&quot;electronVersion&quot;:&quot;23.3.12&quot;,&quot;chromeVersion&quot;:&quot;110.0.5481.208&quot;,&quot;platform&quot;:&quot;win32&quot;,&quot;arch&quot;:&quot;x64&quot;,&quot;osReleaseName&quot;:null,&quot;osReleaseVersion&quot;:null,&quot;pendingEarlyLogEventCount&quot;:2}}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-16T01:50:20.428Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-PREFERENCES&quot;,&quot;id&quot;:1001000153,&quot;ctx&quot;:&quot;preferences&quot;,&quot;msg&quot;:&quot;Skipping global configuration file due to error&quot;,&quot;attr&quot;:{&quot;filename&quot;:&quot;C:\\Users\\U100418\\AppData\\Local\\MongoDBCompass&lt;br class=&quot;atl-forced-newline&quot; /&gt;mongodb-compass.cfg&quot;,&quot;error&quot;:&quot;ENOENT: no such file or directory, open &apos;C:\\Users\\U100418\\AppData\\Local\\MongoDBCompass&lt;br class=&quot;atl-forced-newline&quot; /&gt;mongodb-compass.cfg&apos;&quot;,&quot;code&quot;:&quot;ENOENT&quot;}}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-16T01:50:20.431Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-PREFERENCES&quot;,&quot;id&quot;:1001000158,&quot;ctx&quot;:&quot;preferences&quot;,&quot;msg&quot;:&quot;Parsed command line flags&quot;,&quot;attr&quot;:{&quot;options&quot;:&lt;span class=&quot;error&quot;&gt;&amp;#91;&amp;quot;_&amp;quot;&amp;#93;&lt;/span&gt;}&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;found error ln log file . could you please check on it&lt;/p&gt;</comment>
                            <comment id="5635038" author="JIRAUSER1256529" created="Tue, 15 Aug 2023 14:40:43 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=sayed.shareef%40udtrucks.com&quot; class=&quot;user-hover&quot; rel=&quot;sayed.shareef@udtrucks.com&quot;&gt;sayed.shareef@udtrucks.com&lt;/a&gt; Compass itself does not listen on any ports by default. It connects to the port specified in the connection string that you enter.&lt;/p&gt;

&lt;p&gt;As for the problem in the original log file you shared here, it seems that your connection string is either not correct, or the MongoDB service you are trying to connect to is set up using some kind of private DNS.&lt;/p&gt;</comment>
                            <comment id="5634644" author="JIRAUSER1274718" created="Tue, 15 Aug 2023 11:22:18 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=basit.chonka%40mongodb.com&quot; class=&quot;user-hover&quot; rel=&quot;basit.chonka@mongodb.com&quot;&gt;basit.chonka@mongodb.com&lt;/a&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Thanks for your confirmation.&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160; &#160;could you please confirm that&#160; which port number mongodb compass running?&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="5634640" author="JIRAUSER1262678" created="Tue, 15 Aug 2023 11:19:18 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=sayed.shareef%40udtrucks.com&quot; class=&quot;user-hover&quot; rel=&quot;sayed.shareef@udtrucks.com&quot;&gt;sayed.shareef@udtrucks.com&lt;/a&gt; mongosh supports all versions of MongoDB.&lt;/p&gt;</comment>
                            <comment id="5634628" author="JIRAUSER1274718" created="Tue, 15 Aug 2023 11:01:49 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=basit.chonka%40mongodb.com&quot; class=&quot;user-hover&quot; rel=&quot;basit.chonka@mongodb.com&quot;&gt;basit.chonka@mongodb.com&lt;/a&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;is mongosh support mongodb community version?&lt;/p&gt;</comment>
                            <comment id="5634623" author="JIRAUSER1262678" created="Tue, 15 Aug 2023 10:58:18 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=sayed.shareef%40udtrucks.com&quot; class=&quot;user-hover&quot; rel=&quot;sayed.shareef@udtrucks.com&quot;&gt;sayed.shareef@udtrucks.com&lt;/a&gt; you can follow &lt;a href=&quot;https://www.mongodb.com/docs/mongodb-shell/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;this link&lt;/a&gt; for mongosh installation steps or use &lt;a href=&quot;https://marketplace.visualstudio.com/items?itemName=mongodb.mongodb-vscode&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;MongoDB for VSCode&lt;/a&gt; plugin.&lt;/p&gt;</comment>
                            <comment id="5634616" author="JIRAUSER1274718" created="Tue, 15 Aug 2023 10:54:00 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=basit.chonka%40mongodb.com&quot; class=&quot;user-hover&quot; rel=&quot;basit.chonka@mongodb.com&quot;&gt;basit.chonka@mongodb.com&lt;/a&gt; ,&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;we are not using any mongosh and vscode&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;How do you install mongosh?&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="5634611" author="JIRAUSER1262678" created="Tue, 15 Aug 2023 10:50:20 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=sayed.shareef%40udtrucks.com&quot; class=&quot;user-hover&quot; rel=&quot;sayed.shareef@udtrucks.com&quot;&gt;sayed.shareef@udtrucks.com&lt;/a&gt; from the shell output it seems that you&apos;re connecting to the MDB server when connected (ssh) to the aws instance and hence shell &lt;b&gt;outputs connecting to: mongodb://127.0.0.1:27017/?&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;Can you try using mongosh/vscode from your OS to connect to the server (using same connection string as used in Compass)?&#160;&lt;/p&gt;</comment>
                            <comment id="5634592" author="JIRAUSER1274718" created="Tue, 15 Aug 2023 10:37:21 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=basit.chonka%40mongodb.com&quot; class=&quot;user-hover&quot; rel=&quot;basit.chonka@mongodb.com&quot;&gt;basit.chonka@mongodb.com&lt;/a&gt; ,&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;I am able to connect through Mongo shell. only issue mongoDB compass&lt;/p&gt;

&lt;p&gt;&#160; yesterday we are able to connect and today we are facing issue.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;MongoDB shell version v4.2.22&lt;br/&gt;
connecting to: mongodb://127.0.0.1:27017/?compressors=disabled&amp;amp;gssapiServiceName=mongodb&lt;br/&gt;
Implicit session: session { &quot;id&quot; : UUID(&quot;84eea212-6061-495b-bcb9-86b53dfd9769&quot;) }&lt;br/&gt;
MongoDB server version: 4.2.22&lt;br/&gt;
Server has startup warnings:&lt;br/&gt;
2023-06-01T05:53:48.294+0000 I &#160;CONTROL &#160;&lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;&lt;br/&gt;
2023-06-01T05:53:48.294+0000 I &#160;CONTROL &#160;&lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; ** WARNING: /sys/kernel/mm/transparent_hugepage/enabled is &apos;always&apos;.&lt;br/&gt;
2023-06-01T05:53:48.294+0000 I &#160;CONTROL &#160;&lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; ** &#160; &#160; &#160; &#160;We suggest setting it to &apos;never&apos;&lt;br/&gt;
2023-06-01T05:53:48.294+0000 I &#160;CONTROL &#160;&lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;&lt;br/&gt;
2023-06-01T05:53:48.294+0000 I &#160;CONTROL &#160;&lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; ** WARNING: /sys/kernel/mm/transparent_hugepage/defrag is &apos;always&apos;.&lt;br/&gt;
2023-06-01T05:53:48.294+0000 I &#160;CONTROL &#160;&lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; ** &#160; &#160; &#160; &#160;We suggest setting it to &apos;never&apos;&lt;br/&gt;
2023-06-01T05:53:48.294+0000 I &#160;CONTROL &#160;&lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;&lt;br/&gt;
&amp;#8212;&lt;br/&gt;
Enable MongoDB&apos;s free cloud-based monitoring service, which will then receive and display&lt;br/&gt;
metrics about your deployment (disk utilization, CPU, operation statistics, etc).&lt;/p&gt;

&lt;p&gt;The monitoring data will be available on a MongoDB website with a unique URL accessible to you&lt;br/&gt;
and anyone you share the URL with. MongoDB may use this information to make product&lt;br/&gt;
improvements and to suggest MongoDB products and deployment options to you.&lt;/p&gt;

&lt;p&gt;To enable free monitoring, run the following command: db.enableFreeMonitoring()&lt;br/&gt;
To permanently disable this reminder, run the following command: db.disableFreeMonitoring()&lt;br/&gt;
&amp;#8212;&lt;/p&gt;

&lt;p&gt;rst-ud-test:SECONDARY&amp;gt;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Our mongb server running on AWS and mongodb compass is on local machine&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="5634582" author="JIRAUSER1262678" created="Tue, 15 Aug 2023 10:33:04 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=sayed.shareef%40udtrucks.com&quot; class=&quot;user-hover&quot; rel=&quot;sayed.shareef@udtrucks.com&quot;&gt;sayed.shareef@udtrucks.com&lt;/a&gt;, from the logs its seems to a network error. Few things to look into:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Firewall&lt;/li&gt;
	&lt;li&gt;If server is running&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Are you able to connect to the MDB server using other options? Like programatic access, mongosh, vscode?&lt;/p&gt;</comment>
                            <comment id="5634577" author="JIRAUSER1274718" created="Tue, 15 Aug 2023 10:29:45 +0000"  >&lt;p&gt;Hi ,&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;COMPASS-DATA-SERVICE&quot;,&quot;id&quot;:1001000023,&quot;ctx&quot;:&quot;Connection 0&quot;,&quot;msg&quot;:&quot;Server heartbeat failed&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Our MongoDB servers are running on ec2 servers . today we are not able to Mongo Compass&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;MongoDB server version:4.2&lt;/p&gt;

&lt;p&gt;MongoDB Compass: 1.39&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/attachment/469204/469204_image-2023-08-15-19-29-35-493.png&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;</comment>
                            <comment id="5634569" author="JIRAUSER1274718" created="Tue, 15 Aug 2023 10:23:01 +0000"  >&lt;p&gt;Hi Team,&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;this below log file&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;14,&quot;ctx&quot;:&quot;Connection 13&quot;,&quot;msg&quot;:&quot;Connecting&quot;,&quot;attr&quot;:{&quot;url&quot;:&quot;mongodb://&amp;lt;credentials&amp;gt;@mongodb-b.ud.eu-west-1.test.cs.udtrucks.net:27017/?authMechanism=DEFAULT&amp;amp;authSource=admin&amp;amp;appName=MongoDB+Compass&quot;,&quot;csfle&quot;:null}}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-15T09:29:59.978Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;DEVTOOLS-CONNECT&quot;,&quot;id&quot;:1000000042,&quot;ctx&quot;:&quot;compass-connect&quot;,&quot;msg&quot;:&quot;Initiating connection attempt&quot;,&quot;attr&quot;:{&quot;uri&quot;:&quot;mongodb://&amp;lt;credentials&amp;gt;@mongodb-b.ud.eu-west-1.test.cs.udtrucks.net:27017/?authMechanism=DEFAULT&amp;amp;authSource=admin&amp;amp;appName=MongoDB+Compass&quot;,&quot;driver&quot;:&lt;/p&gt;
{&quot;name&quot;:&quot;nodejs&quot;,&quot;version&quot;:&quot;5.6.0&quot;}
&lt;p&gt;,&quot;devtoolsConnectVersion&quot;:&quot;2.2.0&quot;,&quot;host&quot;:&quot;mongodb-b.ud.eu-west-1.test.cs.udtrucks.net:27017&quot;}}&lt;/p&gt;
{&quot;t&quot;:\{&quot;$date&quot;:&quot;2023-08-15T09:29:59.979Z&quot;}
&lt;p&gt;,&quot;s&quot;:&quot;I&quot;,&quot;c&quot;:&quot;COMPASS-DATA-SERVICE&quot;,&quot;id&quot;:1001000021,&quot;ctx&quot;:&quot;Connection 13&quot;,&quot;msg&quot;:&quot;Topology description changed&quot;,&quot;attr&quot;:{&quot;isWritable&quot;:false,&quot;isMongos&quot;:false,&quot;previousType&quot;:&quot;Unknown&quot;,&quot;newType&quot;:&quot;Unknown&quot;}}&lt;/p&gt;
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                            <comment id="5634566" author="dbeng-pm-bot" created="Tue, 15 Aug 2023 10:18:42 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=sayed.shareef%40udtrucks.com&quot; class=&quot;user-hover&quot; rel=&quot;sayed.shareef@udtrucks.com&quot;&gt;sayed.shareef@udtrucks.com&lt;/a&gt;, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. &lt;/p&gt;

&lt;p&gt;Please review your issue to ensure you&apos;ve included your environment details and have attached relevant logs (with any sensitive data redacted), so that we&apos;re best able to provide you a timely and thorough response. Thanks again!&lt;/p&gt;</comment>
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