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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-7179] Update function in Help menu does nothing</title>
                <link>https://jira.mongodb.org/browse/COMPASS-7179</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;When I click on &lt;em&gt;&lt;b&gt;Help-&amp;gt;Check for updates...&lt;/b&gt;&lt;/em&gt; nothing happens. No dialog. No error. Nada.&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Please be sure to attach relevant logs &lt;em&gt;with any sensitive data redacted&lt;/em&gt;.&lt;/b&gt;&lt;br/&gt;
&lt;em&gt;How to retrieve logs for: &lt;a href=&quot;https://www.mongodb.com/docs/compass/current/troubleshooting/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Compass&lt;/a&gt;; &lt;a href=&quot;https://www.mongodb.com/docs/mongodb-shell/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Shell&lt;/a&gt;&lt;/em&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;&lt;em&gt;&lt;b&gt;Help-&amp;gt;Check for updates...&lt;/b&gt;&lt;/em&gt;&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;An update check and dialog reporting if there is an update or up-to-date message shown.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Nothing happens.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Any additional information that may be useful to include.&lt;/font&gt;&lt;/p&gt;</description>
                <environment>OS: Windows&lt;br/&gt;
node.js / npm versions:&lt;br/&gt;
Additional info:&lt;br/&gt;
</environment>
        <key id="2432483">COMPASS-7179</key>
            <summary>Update function in Help menu does nothing</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="3">Duplicate</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="steve@mobynet.io">Steve Miller</reporter>
                        <labels>
                            <label>msi</label>
                    </labels>
                <created>Fri, 1 Sep 2023 13:49:43 +0000</created>
                <updated>Fri, 1 Sep 2023 17:27:44 +0000</updated>
                            <resolved>Fri, 1 Sep 2023 15:00:55 +0000</resolved>
                                                    <fixVersion>No version</fixVersion>
                                    <component>Windows Installer</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="5675395" author="JIRAUSER1275009" created="Fri, 1 Sep 2023 17:27:44 +0000"  >&lt;p&gt;Good news! Thanks!&lt;/p&gt;</comment>
                            <comment id="5674924" author="rhys.howell" created="Fri, 1 Sep 2023 15:00:55 +0000"  >&lt;p&gt;Hi Steve, I&apos;m going to close this as a duplicate as the underlying cause is the same as &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-7180&quot; title=&quot;Compass Update dialog prompt does nothing&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-7180&quot;&gt;&lt;del&gt;COMPASS-7180&lt;/del&gt;&lt;/a&gt; (the MSI installer). When that&apos;s addressed this one should go away as well. Thanks for opening the issues and making us aware of the problem. Sorry for the experience with this, I could see the update prompts doing nothing being frustrating.&lt;/p&gt;</comment>
                            <comment id="5674624" author="JIRAUSER1275009" created="Fri, 1 Sep 2023 14:03:29 +0000"  >&lt;p&gt;I entered some text indicating what the issue was, but it didn&apos;t stick... Dang Jira!&lt;/p&gt;

&lt;p&gt;I opened an issue on this, but when you open Compass, you will sometimes get prompted there is an update available (&lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-7180&quot; title=&quot;Compass Update dialog prompt does nothing&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-7180&quot;&gt;&lt;del&gt;COMPASS-7180&lt;/del&gt;&lt;/a&gt;). I indicated that when I accept the update, nothing happens. This issue relates to when that happens and you say to yourself (I do talk to myself all too often!) well, there is an update, the update dialog did nothing, let me click on the &lt;b&gt;&lt;em&gt;Help-&amp;gt;Check for updates...&lt;/em&gt;&lt;/b&gt; menu item, nothing happens.&lt;/p&gt;

&lt;p&gt;This has been a persistent issue (both of my issues) since I can remember. The &lt;b&gt;ONLY&lt;/b&gt; way I can get Compass to update is to download the installer or do a &lt;em&gt;&lt;b&gt;winget&lt;/b&gt;&lt;/em&gt; to update the app...&lt;/p&gt;</comment>
                            <comment id="5674578" author="dbeng-pm-bot" created="Fri, 1 Sep 2023 13:49:45 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=steve%40mobynet.io&quot; class=&quot;user-hover&quot; rel=&quot;steve@mobynet.io&quot;&gt;steve@mobynet.io&lt;/a&gt;, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. &lt;/p&gt;

&lt;p&gt;Please review your issue to ensure you&apos;ve included your environment details and have attached relevant logs (with any sensitive data redacted), so that we&apos;re best able to provide you a timely and thorough response. Thanks again!&lt;/p&gt;</comment>
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