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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[COMPASS-7180] Compass Update dialog prompt does nothing</title>
                <link>https://jira.mongodb.org/browse/COMPASS-7180</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;When I open Compass, every so often it will say there is a new version of Compass available. When you click the OK or Update (don&apos;t remember the button label), nothing happens.&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Please be sure to attach relevant logs &lt;em&gt;with any sensitive data redacted&lt;/em&gt;.&lt;/b&gt;&lt;br/&gt;
&lt;em&gt;How to retrieve logs for: &lt;a href=&quot;https://www.mongodb.com/docs/compass/current/troubleshooting/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Compass&lt;/a&gt;; &lt;a href=&quot;https://www.mongodb.com/docs/mongodb-shell/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Shell&lt;/a&gt;&lt;/em&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;On windows, open Compass when there is an update available. You should get the &quot;there is an update available&quot; dialog. Click OK or Update, whatever the button label is, and you will see that nothing happens. In fact, I have NEVER seen it work.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;I would expect a dialog to be displayed indicating the update had been performed. When you don&apos;t get a confirmation dialog, you have no idea if you got updated or not.&#160;&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;I will tell you that the update doesn&apos;t happen because I have said yes to the update, but low and behold, the next time you open Compass you get the same, annoying dialog that does nothing.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Any additional information that may be useful to include.&lt;/font&gt;&lt;/p&gt;</description>
                <environment>OS: Windows&lt;br/&gt;
node.js / npm versions:&lt;br/&gt;
Additional info:&lt;br/&gt;
</environment>
        <key id="2432487">COMPASS-7180</key>
            <summary>Compass Update dialog prompt does nothing</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13203">Gone away</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="steve@mobynet.io">Steve Miller</reporter>
                        <labels>
                            <label>msi</label>
                            <label>needs-prioritization</label>
                    </labels>
                <created>Fri, 1 Sep 2023 13:56:02 +0000</created>
                <updated>Fri, 15 Dec 2023 17:16:40 +0000</updated>
                            <resolved>Fri, 15 Dec 2023 17:16:40 +0000</resolved>
                                                    <fixVersion>No version</fixVersion>
                                    <component>Windows Installer</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="5675412" author="JIRAUSER1275009" created="Fri, 1 Sep 2023 17:34:21 +0000"  >&lt;p&gt;Well, this made a liar out of me just now, but...&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/attachment/473160/473160_image-2023-09-01-10-29-23-642.png&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;I clicked on the install button, and guess what... It DID update!!! Your comment about the Windows MSI made me think about something. As I indicated in this or my other issue which you closed a bit ago, I am a developer who is managing other developers. Some of these junior guys seemingly need to be spoon fed so I wrote some utilities to install and configure their environments. In one of the scripts, I install both MongoDB and Compass via &lt;b&gt;winget&lt;/b&gt; and &lt;b&gt;NOT&lt;/b&gt; the installer. I am just making the point that in certain instances, Compass was installed by an MSI and others were installed by &lt;b&gt;winget&lt;/b&gt;... Therein may lie the problem! Just food for thought.&lt;/p&gt;

&lt;p&gt;Cheers! Steve&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="5674876" author="rhys.howell" created="Fri, 1 Sep 2023 14:50:12 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=steve%40mobynet.io&quot; class=&quot;user-hover&quot; rel=&quot;steve@mobynet.io&quot;&gt;steve@mobynet.io&lt;/a&gt; Thanks for reporting, looks like this issue happens with the MSI installer for windows.&lt;/p&gt;</comment>
                            <comment id="5674599" author="dbeng-pm-bot" created="Fri, 1 Sep 2023 13:56:04 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=steve%40mobynet.io&quot; class=&quot;user-hover&quot; rel=&quot;steve@mobynet.io&quot;&gt;steve@mobynet.io&lt;/a&gt;, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. &lt;/p&gt;

&lt;p&gt;Please review your issue to ensure you&apos;ve included your environment details and have attached relevant logs (with any sensitive data redacted), so that we&apos;re best able to provide you a timely and thorough response. Thanks again!&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10010">
                    <name>Duplicate</name>
                                                                <inwardlinks description="is duplicated by">
                                        <issuelink>
            <issuekey id="2432483">COMPASS-7179</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="2455537">COMPASS-7284</issuekey>
        </issuelink>
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                            <issuelinktype id="10012">
                    <name>Related</name>
                                                                <inwardlinks description="is related to">
                                        <issuelink>
            <issuekey id="2445869">COMPASS-7232</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="2432483">COMPASS-7179</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="2383276">COMPASS-6999</issuekey>
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                            <attachment id="473160" name="image-2023-09-01-10-29-23-642.png" size="97946" author="steve@mobynet.io" created="Fri, 1 Sep 2023 17:29:24 +0000"/>
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