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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-7198] Connection Issue</title>
                <link>https://jira.mongodb.org/browse/COMPASS-7198</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;p&gt;On MongoDB compass I cannot connect as I used to do until few days ago to mongo db cloud, as I get error&lt;/p&gt;

&lt;p&gt;2283264:error:10000438:SSL routines:OPENSSL_internal:TLSV1_ALERT_INTERNAL_ERROR:..\..\third_party\boringssl\src\ssl\tls_record.cc:592:SSL alert number 80&lt;/p&gt;</description>
                <environment>OS:WINDOWS &lt;br/&gt;
node.js / npm versions:&lt;br/&gt;
Additional info:&lt;br/&gt;
</environment>
        <key id="2437035">COMPASS-7198</key>
            <summary>Connection Issue</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="4">Incomplete</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="accettulli.alessandro@gmail.com">Alessandro Accettulli</reporter>
                        <labels>
                    </labels>
                <created>Thu, 7 Sep 2023 21:47:15 +0000</created>
                <updated>Tue, 26 Sep 2023 12:00:57 +0000</updated>
                            <resolved>Tue, 26 Sep 2023 12:00:55 +0000</resolved>
                                                    <fixVersion>No version</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="5730885" author="dbeng-pm-bot" created="Tue, 26 Sep 2023 12:00:57 +0000"  >&lt;p&gt;There hasn&apos;t been any recent activity on this ticket, so we&apos;re resolving it. Thanks for reaching out! Please feel free to reopen this ticket if you&apos;re still experiencing the issue, and add a comment if you&apos;re able to provide more information.&lt;/p&gt;</comment>
                            <comment id="5711008" author="dbeng-pm-bot" created="Mon, 18 Sep 2023 13:10:21 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=accettulli.alessandro%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;accettulli.alessandro@gmail.com&quot;&gt;accettulli.alessandro@gmail.com&lt;/a&gt;! &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-7198&quot; title=&quot;Connection Issue&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-7198&quot;&gt;&lt;del&gt;COMPASS-7198&lt;/del&gt;&lt;/a&gt; is awaiting your response. &lt;/p&gt;

&lt;p&gt;If this is still an issue for you, please open Jira to review the latest status and provide your feedback. Thanks!&lt;/p&gt;</comment>
                            <comment id="5693048" author="JIRAUSER1261456" created="Mon, 11 Sep 2023 09:18:38 +0000"  >&lt;p&gt;Hi Alessandro&lt;/p&gt;

&lt;p&gt;Can you provide us with your connection string with your secrets redacted? Also please attach some logs if possible: &lt;a href=&quot;https://www.mongodb.com/docs/compass/current/troubleshooting/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://www.mongodb.com/docs/compass/current/troubleshooting/logs/&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="5688334" author="dbeng-pm-bot" created="Thu, 7 Sep 2023 21:47:17 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=accettulli.alessandro%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;accettulli.alessandro@gmail.com&quot;&gt;accettulli.alessandro@gmail.com&lt;/a&gt;, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. &lt;/p&gt;

&lt;p&gt;Please review your issue to ensure you&apos;ve included your environment details and have attached relevant logs (with any sensitive data redacted), so that we&apos;re best able to provide you a timely and thorough response. Thanks again!&lt;/p&gt;</comment>
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