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<channel>
    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[COMPASS-7263] The application stays on a white screen after startup</title>
                <link>https://jira.mongodb.org/browse/COMPASS-7263</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;I start the app, it shows me my connections and then it loads the screen without selecting anything and it goes blank&lt;/p&gt;</description>
                <environment>OS: Linux</environment>
        <key id="2451961">COMPASS-7263</key>
            <summary>The application stays on a white screen after startup</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13201">Fixed</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="balam.barron@tfja.gob.mx">Balam Eliseo Barr&#243;n Ort&#237;z</reporter>
                        <labels>
                    </labels>
                <created>Tue, 26 Sep 2023 21:01:03 +0000</created>
                <updated>Sun, 29 Oct 2023 02:38:09 +0000</updated>
                            <resolved>Fri, 13 Oct 2023 16:42:50 +0000</resolved>
                                    <version>1.40.0</version>
                                    <fixVersion>1.40.3</fixVersion>
                                        <due></due>
                            <votes>5</votes>
                                    <watches>8</watches>
                                                                                                                <comments>
                            <comment id="5776753" author="JIRAUSER1256454" created="Fri, 13 Oct 2023 15:22:31 +0000"  >&lt;p&gt;Hello&lt;br/&gt;
If the problem is solved, thank you&lt;/p&gt;</comment>
                            <comment id="5772600" author="JIRAUSER1274581" created="Thu, 12 Oct 2023 08:05:06 +0000"  >&lt;p&gt;Yes its fixed, i update the flatpak package, so it can be used there as well&lt;/p&gt;</comment>
                            <comment id="5772595" author="JIRAUSER1262678" created="Thu, 12 Oct 2023 08:01:59 +0000"  >&lt;p&gt;We published Compass &lt;a href=&quot;https://github.com/mongodb-js/compass/releases/tag/v1.40.3&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;v1.40.3 &lt;/a&gt;that fixes this issue, where we downgraded electron to 25.8.4.&lt;/p&gt;</comment>
                            <comment id="5769988" author="JIRAUSER1261456" created="Wed, 11 Oct 2023 11:16:52 +0000"  >&lt;p&gt;You could try the latest beta where we rolled back electron: &lt;a href=&quot;https://github.com/mongodb-js/compass/releases/tag/v1.40.3-beta.4&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb-js/compass/releases/tag/v1.40.3-beta.4&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="5762559" author="JIRAUSER1275395" created="Mon, 9 Oct 2023 06:32:57 +0000"  >&lt;p&gt;Hi,&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;just wanted to know if there is any update on this or should we use 1.39.x versions for now?&lt;/p&gt;

&lt;p&gt;I&apos;m also facing this same issue.&lt;/p&gt;</comment>
                            <comment id="5761926" author="JIRAUSER1274581" created="Sun, 8 Oct 2023 06:42:26 +0000"  >&lt;p&gt;I got the same issue testing the flatpak builds for 1.40.x, thats the reason i haven&apos;t merged those changes, so it does not break the flatpak version.&lt;/p&gt;</comment>
                            <comment id="5745807" author="JIRAUSER1256529" created="Mon, 2 Oct 2023 16:21:16 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=balam.barron%40tfja.gob.mx&quot; class=&quot;user-hover&quot; rel=&quot;balam.barron@tfja.gob.mx&quot;&gt;balam.barron@tfja.gob.mx&lt;/a&gt; Thank you! This makes us almost certain that this issue is one that has been reported for other applications as well: &lt;a href=&quot;https://github.com/electron/electron/issues/39775&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/electron/electron/issues/39775&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;We&#8217;ll keep this ticket updated as we figure out what we can do about it from our side.&lt;/p&gt;</comment>
                            <comment id="5745667" author="JIRAUSER1256454" created="Mon, 2 Oct 2023 15:49:30 +0000"  >&lt;p&gt;crash&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/479878/479878__usr_lib_mongodb-compass_MongoDB+Compass.1000.crash&quot; title=&quot;_usr_lib_mongodb-compass_MongoDB Compass.1000.crash attached to COMPASS-7263&quot;&gt;_usr_lib_mongodb-compass_MongoDB Compass.1000.crash&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&lt;sup&gt;Revisando el archivo no encontr&#233; conexi&#243;n a la base&lt;/sup&gt;&lt;/p&gt;</comment>
                            <comment id="5745641" author="JIRAUSER1256454" created="Mon, 2 Oct 2023 15:41:43 +0000"  >&lt;p&gt;Hello Sergei and Anna&lt;/p&gt;

&lt;p&gt;I think there was an error in the translation and the part of the * where what jira did was make it bold, if I found the files mentioned and deleted them, I no longer save my connections, I don&apos;t have any variables like the one you mention, I only have the following variables:&lt;/p&gt;

&lt;p&gt;XDG_CONFIG_DIRS=/etc/xdg/xdg-xubuntu:/etc/xdg:/etc/xdg&lt;br/&gt;
XDG_SESSION_PATH=/org/freedesktop/DisplayManager/Session0&lt;br/&gt;
XDG_MENU_PREFIX=xfce-&lt;br/&gt;
XDG_SEAT=seat0&lt;br/&gt;
XDG_SESSION_DESKTOP=xubuntu&lt;br/&gt;
XDG_SESSION_TYPE=x11&lt;br/&gt;
XDG_GREETER_DATA_DIR=/var/lib/lightdm-data/balam&lt;br/&gt;
XDG_CURRENT_DESKTOP=XFCE&lt;br/&gt;
XDG_SEAT_PATH=/org/freedesktop/DisplayManager/Seat0&lt;br/&gt;
XDG_SESSION_CLASS=user&lt;br/&gt;
XDG_VTNR=7&lt;br/&gt;
XDG_SESSION_ID=c2&lt;br/&gt;
XDG_RUNTIME_DIR=/run/user/1000&lt;br/&gt;
xdg_data&lt;/p&gt;

&lt;p&gt;I did find the aforementioned General.json file, check its contents, however, it does not have folder save references, I attach it, I also attach the crash files for your evaluation.&lt;/p&gt;

&lt;p&gt;General.json&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/479869/479869_General.json&quot; title=&quot;General.json attached to COMPASS-7263&quot;&gt;General.json&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;Crash&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="5744648" author="JIRAUSER1256529" created="Mon, 2 Oct 2023 09:25:15 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=balam.barron%40tfja.gob.mx&quot; class=&quot;user-hover&quot; rel=&quot;balam.barron@tfja.gob.mx&quot;&gt;balam.barron@tfja.gob.mx&lt;/a&gt; It&#8217;s also great to know that these files in /var/crash exist &#8211; if you can upload them, please feel free to do so, they may prove helpful in finally diagnosing this issue. (Be aware that these files may contain any data that the Compass application has loaded, e.g. saved connection strings).&lt;/p&gt;</comment>
                            <comment id="5744549" author="JIRAUSER1257460" created="Mon, 2 Oct 2023 07:45:23 +0000"  >&lt;p&gt;Hmmmm, that&apos;s interesting that you can&apos;t locate those files. I&apos;m afraid there are more questions we&apos;d have to ask to clarify some details:&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;Do you still see your saved connection after this clean up when starting the app?&lt;/li&gt;
	&lt;li&gt;Maybe that&apos;s already what you did, but I think you might need to include &lt;tt&gt;*&lt;/tt&gt; in your find command to make sure you&apos;re looking for the partial name, so something like: &lt;tt&gt;find ~/ -name &quot;*Compass&quot;&lt;/tt&gt;&lt;/li&gt;
	&lt;li&gt;If doing the above didn&apos;t help find the config folder:
	&lt;ul&gt;
		&lt;li&gt;Do you have &lt;tt&gt;$XDG_CONFIG_HOME&lt;/tt&gt; set on your machine to some non-default value? In this case I think this is where the files will end up at.&lt;/li&gt;
		&lt;li&gt;Can you try locating folder called AppPreferences or a file called General.json (it should be inside this user data folder)? This should help you find the location of those Compass config files&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
&lt;/ul&gt;
</comment>
                            <comment id="5741202" author="JIRAUSER1256454" created="Fri, 29 Sep 2023 16:08:54 +0000"  >&lt;p&gt;Hello Sergey&lt;/p&gt;

&lt;p&gt;When I deleted, in fact, I only deleted the &quot;.mongodb/compass&quot; folder and the &quot;.cache/gnome-software/odrs/mongodb-compass.desktop.json&quot; file. Following your recommendation, I deleted the files in the &quot;.config&quot; folder and deleted the following files:&lt;/p&gt;

&lt;p&gt;&quot;/var/crash/_usr_lib_mongodb-compass_MongoDB Compass.1000.uploaded&quot;&lt;br/&gt;
&quot;/var/crash/_usr_lib_mongodb-compass_MongoDB Compass.1000.upload&quot;&lt;br/&gt;
&quot;/var/crash/_usr_lib_mongodb-compass_MongoDB Compass.1000.crash&quot;&lt;/p&gt;

&lt;p&gt;I searched my computer using find -name &lt;b&gt;compass&lt;/b&gt; , &lt;b&gt;mongodb-compass&lt;/b&gt;, &lt;b&gt;Compass&lt;/b&gt;, &lt;b&gt;mongodb&lt;/b&gt; and &lt;b&gt;MongoDB&lt;/b&gt; and I did not find any other files that were related, I uninstalled the software and installed it again After deleting the folders, however, it did not solve the problem, I will continue trying to see what causes the problem, I validated with 2 colleagues to install the latest version and they had no problems, they also use Xubuntu but we did not identify what the difference is or the problem.&lt;/p&gt;</comment>
                            <comment id="5740212" author="JIRAUSER1257460" created="Fri, 29 Sep 2023 10:58:16 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=balam.barron%40tfja.gob.mx&quot; class=&quot;user-hover&quot; rel=&quot;balam.barron@tfja.gob.mx&quot;&gt;balam.barron@tfja.gob.mx&lt;/a&gt; just wanted to say first that we extremely appreciate your patience in helping us debug the issue, there are some other similar reports we&apos;re seeing and so far we can&apos;t pinpoint the issue, thank you a lot for trying out all those things we ask you for!&lt;/p&gt;

&lt;p&gt;When you say you cleaned up all the files generated by Compass, do you also mean the user data files? Asking because in the video we can see your saved connections in the side bar and if you&apos;d remove all the files, favorite connections should also be gone in theory. On linux all those user data files should be under the &lt;tt&gt;&quot;~/.config/MongoDB Compass&quot;&lt;/tt&gt; folder. Something in there can be the root cause, so potentially removing the contents of this folder might resolve the issue. &lt;b&gt;&lt;em&gt;BEFORE YOU TRY REMOVING THIS FOLDER&lt;/em&gt;&lt;/b&gt; can you back this folder up please so that you can restore your saved connections later and we can potentially investigate with your help what exactly there might be the root cause if removing it will help?&lt;/p&gt;</comment>
                            <comment id="5738638" author="JIRAUSER1256454" created="Thu, 28 Sep 2023 18:25:53 +0000"  >&lt;p&gt;Anna&lt;/p&gt;

&lt;p&gt;Instead of closing the application I clicked on the connect and exit menu and the following error returned:&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Error sending from webFrameMain: &#160;Error: Render frame was disposed before WebFrameMain could be accessed&lt;br/&gt;
&#160; &#160; at WebFrameMain.send (node:electron/js2c/browser_init:2:94495)&lt;br/&gt;
&#160; &#160; at WebContents.send (node:electron/js2c/browser_init:2:79721)&lt;br/&gt;
&#160; &#160; at App.&amp;lt;anonymous&amp;gt; (/usr/lib/mongodb-compass/resources/app.asar/build/main.js:2:93245)&lt;br/&gt;
&#160; &#160; at App.emit (node:events:513:28)&lt;br/&gt;
&#160; &#160; at click (/usr/lib/mongodb-compass/resources/app.asar/build/959.js:1:11879)&lt;br/&gt;
&#160; &#160; at MenuItem.click (node:electron/js2c/browser_init:2:30958)&lt;br/&gt;
&#160; &#160; at Menu._executeCommand (node:electron/js2c/browser_init:2:36354)&lt;/p&gt;</comment>
                            <comment id="5738554" author="JIRAUSER1256454" created="Thu, 28 Sep 2023 18:03:25 +0000"  >&lt;p&gt;hello Anna&lt;/p&gt;

&lt;p&gt;I purged the installation and cleaned the files generated by the compass, reinstalled again and I still have the problem, I even installed the beta version, but it didn&apos;t work, I attached the log files and the video&lt;/p&gt;

&lt;p&gt;Log&apos;s files&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/479276/479276_6515bf1aba47deaae108a9ad_log.gz&quot; title=&quot;6515bf1aba47deaae108a9ad_log.gz attached to COMPASS-7263&quot;&gt;6515bf1aba47deaae108a9ad_log.gz&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/479277/479277_6515bf0dec799f95eefe552f_log.gz&quot; title=&quot;6515bf0dec799f95eefe552f_log.gz attached to COMPASS-7263&quot;&gt;6515bf0dec799f95eefe552f_log.gz&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;Video&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/479279/479279_compass_error03.mp4&quot; title=&quot;compass_error03.mp4 attached to COMPASS-7263&quot;&gt;compass_error03.mp4&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;</comment>
                            <comment id="5738377" author="JIRAUSER1256529" created="Thu, 28 Sep 2023 17:09:33 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=balam.barron%40tfja.gob.mx&quot; class=&quot;user-hover&quot; rel=&quot;balam.barron@tfja.gob.mx&quot;&gt;balam.barron@tfja.gob.mx&lt;/a&gt; Thank you again for sharing these! Unfortunately, the log seems to cut off early, it&#8217;s hard to tell whether that&#8217;s related to the problem itself or not.&lt;/p&gt;

&lt;p&gt;Is it possible for you to run Compass and open the Developer Tools console? On Linux, that should work with Ctrl+Alt+I, or under View &#8594; Toggle DevTools. That should give us some better hints about what&#8217;s happening. Also, if you run Compass via the terminal like you did in the last session here, are you getting any output there?&lt;/p&gt;</comment>
                            <comment id="5738153" author="JIRAUSER1256454" created="Thu, 28 Sep 2023 16:19:41 +0000"  >&lt;p&gt;hello Anna&lt;/p&gt;

&lt;p&gt;Attached the information I had the same result&lt;/p&gt;

&lt;p&gt;Log&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/479252/479252_6515a6cfaeff2fddc1307cae_log&quot; title=&quot;6515a6cfaeff2fddc1307cae_log attached to COMPASS-7263&quot;&gt;6515a6cfaeff2fddc1307cae_log&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Video&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/479253/479253_compass_error02.mp4&quot; title=&quot;compass_error02.mp4 attached to COMPASS-7263&quot;&gt;compass_error02.mp4&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;</comment>
                            <comment id="5736998" author="JIRAUSER1256529" created="Thu, 28 Sep 2023 10:52:28 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=balam.barron%40tfja.gob.mx&quot; class=&quot;user-hover&quot; rel=&quot;balam.barron@tfja.gob.mx&quot;&gt;balam.barron@tfja.gob.mx&lt;/a&gt; Could you check what happens when you run Compass from the command line with &lt;tt&gt;--no-networkTraffic&lt;/tt&gt;, i.e. &lt;tt&gt;/path/to/mongodb-compass --no-networkTraffic&lt;/tt&gt;?&lt;/p&gt;</comment>
                            <comment id="5736172" author="JIRAUSER1256454" created="Wed, 27 Sep 2023 22:34:40 +0000"  >&lt;p&gt;Hi Rhys.&lt;/p&gt;

&lt;p&gt;Unfortunately, the error still appears attached to the application log file, to avoid any false positives, purge the software and reinstall and it still generates the error &lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/479041/479041_6514aca159fe9114e5f1a634_log&quot; title=&quot;6514aca159fe9114e5f1a634_log attached to COMPASS-7263&quot;&gt;6514aca159fe9114e5f1a634_log&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;</comment>
                            <comment id="5736082" author="rhys.howell" created="Wed, 27 Sep 2023 21:40:37 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=balam.barron%40tfja.gob.mx&quot; class=&quot;user-hover&quot; rel=&quot;balam.barron@tfja.gob.mx&quot;&gt;balam.barron@tfja.gob.mx&lt;/a&gt; - we&apos;ve fixed this in &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-7269&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org/browse/COMPASS-7269&lt;/a&gt; which is released in 1.40.2 - can you update and give it another try? Thanks for reporting the issue! Apologies for the inconvenience.&lt;/p&gt;</comment>
                            <comment id="5732854" author="dbeng-pm-bot" created="Tue, 26 Sep 2023 21:01:05 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=balam.barron%40tfja.gob.mx&quot; class=&quot;user-hover&quot; rel=&quot;balam.barron@tfja.gob.mx&quot;&gt;balam.barron@tfja.gob.mx&lt;/a&gt;, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. &lt;/p&gt;

&lt;p&gt;Please review your issue to ensure you&apos;ve included your environment details and have attached relevant logs (with any sensitive data redacted), so that we&apos;re best able to provide you a timely and thorough response. Thanks again!&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10011">
                    <name>Depends</name>
                                            <outwardlinks description="depends on">
                                        <issuelink>
            <issuekey id="2457577">COMPASS-7291</issuekey>
        </issuelink>
                            </outwardlinks>
                                                        </issuelinktype>
                            <issuelinktype id="10010">
                    <name>Duplicate</name>
                                                                <inwardlinks description="is duplicated by">
                                        <issuelink>
            <issuekey id="2455188">COMPASS-7283</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="2469479">COMPASS-7309</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
                            <issuelinktype id="10012">
                    <name>Related</name>
                                                                <inwardlinks description="is related to">
                                        <issuelink>
            <issuekey id="2452357">COMPASS-7269</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
                    </issuelinks>
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