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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-7266] After loading compass the main screen turns blank</title>
                <link>https://jira.mongodb.org/browse/COMPASS-7266</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;After load compass the main screen turns blank, preventing you from working.&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Initially everything seems to load correctly, it takes a few seconds before it goes blank. You can reload the window (CTRL+SHIFT+R) to see the content again, but after a couple of seconds it goes blank again.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Simply open compass latest version 1.40.0. With version 1.39.4 this does not happen.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;I have noticed (on some occasions) that if you do not click on any element of the application (just open it and wait) the screen does not go blank, but when you click on it, the failure appears.&lt;/font&gt;&lt;/p&gt;</description>
                <environment>OS: Linux (Arch Linux)&lt;br/&gt;
node.js / npm versions: n/a&lt;br/&gt;
Additional info: Using binary compass extracted from .deb package&lt;br/&gt;
Compass Version: 1.40.0&lt;br/&gt;
</environment>
        <key id="2452250">COMPASS-7266</key>
            <summary>After loading compass the main screen turns blank</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="1" iconUrl="https://jira.mongodb.org/images/icons/statuses/open.png" description="">Open</status>
                    <statusCategory id="2" key="new" colorName="default"/>
                                    <resolution id="-1">Unresolved</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="e.gpl2.2.tid@telefonica.com">&#211;scar Garc&#237;a Amor</reporter>
                        <labels>
                    </labels>
                <created>Wed, 27 Sep 2023 07:26:49 +0000</created>
                <updated>Thu, 12 Oct 2023 10:03:53 +0000</updated>
                                                            <fixVersion>1.40.2</fixVersion>
                                        <due></due>
                            <votes>3</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="5772716" author="JIRAUSER1269414" created="Thu, 12 Oct 2023 09:43:47 +0000"  >&lt;p&gt;I just checked with version 1.40.3 and things have gotten worse, now it won&apos;t even start:&lt;/p&gt;

&lt;p&gt;&lt;tt&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;9753:1012/113913.674432:FATAL:spawn_subprocess.cc(221)&amp;#93;&lt;/span&gt; posix_spawn: Permission denied (13)&lt;/tt&gt;&lt;br/&gt;
&lt;tt&gt;zsh: trace trap (core dumped)&#160; mongodb-compass&lt;/tt&gt;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Update: Sorry for the noise, I had unassigned exec permissions to &lt;em&gt;chrome_crashpad_handler&lt;/em&gt; and &lt;em&gt;chrome-sandbox&lt;/em&gt; and that&apos;s why it wasn&apos;t working. I have fixed it and everything seems to work perfectly. If nobody has any inconvenience I think the bug can be closed.&lt;/p&gt;</comment>
                            <comment id="5736623" author="JIRAUSER1269414" created="Thu, 28 Sep 2023 06:35:17 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=rhys.howell%40mongodb.com&quot; class=&quot;user-hover&quot; rel=&quot;rhys.howell@mongodb.com&quot;&gt;rhys.howell@mongodb.com&lt;/a&gt; - I just checked with version 1.40.2 and the problem persists. After a couple of seconds after starting the application the window goes completely blank.&lt;/p&gt;

&lt;p&gt;It can be easily tested with a virtual machine running Ubuntu LTS (22.04). Simply boot Ubuntu in a virtualbox or similar, install the compass .deb package, run it and you will see the error.&lt;/p&gt;</comment>
                            <comment id="5736080" author="rhys.howell" created="Wed, 27 Sep 2023 21:40:10 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=e.gpl2.2.tid%40telefonica.com&quot; class=&quot;user-hover&quot; rel=&quot;e.gpl2.2.tid@telefonica.com&quot;&gt;e.gpl2.2.tid@telefonica.com&lt;/a&gt; - we&apos;ve fixed this in &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-7269&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org/browse/COMPASS-7269&lt;/a&gt; which is released in 1.40.2 - can you update and give it another try? Thanks for reporting the issue! Apologies for the inconvenience.&lt;/p&gt;</comment>
                            <comment id="5734948" author="JIRAUSER1269414" created="Wed, 27 Sep 2023 16:11:10 +0000"  >&lt;p&gt;Compass version 1.40.1 is also affected&lt;/p&gt;</comment>
                            <comment id="5733699" author="JIRAUSER1262488" created="Wed, 27 Sep 2023 07:58:51 +0000"  >&lt;p&gt;Same issue here for Ubuntu 20.04.6 LTS.&lt;br/&gt;
I&apos;ve uploaded my logs (compass_6513def10696976ab84985ac_log.txt).&lt;/p&gt;</comment>
                            <comment id="5733677" author="dbeng-pm-bot" created="Wed, 27 Sep 2023 07:26:51 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=e.gpl2.2.tid%40telefonica.com&quot; class=&quot;user-hover&quot; rel=&quot;e.gpl2.2.tid@telefonica.com&quot;&gt;e.gpl2.2.tid@telefonica.com&lt;/a&gt;, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. &lt;/p&gt;

&lt;p&gt;Please review your issue to ensure you&apos;ve included your environment details and have attached relevant logs (with any sensitive data redacted), so that we&apos;re best able to provide you a timely and thorough response. Thanks again!&lt;/p&gt;</comment>
                    </comments>
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            <issuekey id="2455188">COMPASS-7283</issuekey>
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            <issuekey id="2452357">COMPASS-7269</issuekey>
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                            <attachment id="478817" name="compass_6513def10696976ab84985ac_log.txt" size="7473" author="jonathan@mowin.se" created="Wed, 27 Sep 2023 07:55:35 +0000"/>
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