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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[COMPASS-7267] Compass crashing on Ubuntu</title>
                <link>https://jira.mongodb.org/browse/COMPASS-7267</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Compass is crashing while opening in Ubuntu&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Please be sure to attach relevant logs &lt;em&gt;with any sensitive data redacted&lt;/em&gt;.&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;&lt;em&gt;Error sending from webFrameMain: &#160;Error: Render frame was disposed before WebFrameMain could be accessed&lt;/em&gt;&lt;br/&gt;
&#160; &#160; &lt;em&gt;at WebFrameMain.send (node:electron/js2c/browser_init:2:94495)&lt;/em&gt;&lt;br/&gt;
&#160; &#160; &lt;em&gt;at WebContents.send (node:electron/js2c/browser_init:2:79721)&lt;/em&gt;&lt;br/&gt;
&#160; &#160; &lt;em&gt;at /usr/lib/mongodb-compass/resources/app.asar/build/main.js:2:107063&lt;/em&gt;&lt;br/&gt;
&#160; &#160; &lt;em&gt;at Array.forEach (&amp;lt;anonymous&amp;gt;)&lt;/em&gt;&lt;br/&gt;
&#160; &#160; &lt;em&gt;at t.broadcast (/usr/lib/mongodb-compass/resources/app.asar/build/main.js:2:107021)&lt;/em&gt;&lt;br/&gt;
&#160; &#160; &lt;em&gt;at /usr/lib/mongodb-compass/resources/app.asar/build/main.js:2:19083&lt;/em&gt;&lt;br/&gt;
&#160; &#160; &lt;em&gt;at _._callOnPreferencesChanged (/usr/lib/mongodb-compass/resources/app.asar/build/main.js:2:18464)&lt;/em&gt;&lt;br/&gt;
&#160; &#160; &lt;em&gt;at _._afterPreferencesUpdate (/usr/lib/mongodb-compass/resources/app.asar/build/main.js:2:16974)&lt;/em&gt;&lt;br/&gt;
&#160; &#160; &lt;em&gt;at _.savePreferences (/usr/lib/mongodb-compass/resources/app.asar/build/main.js:2:16810)&lt;/em&gt;&lt;br/&gt;
&#160; &#160; &lt;em&gt;at async xe.setupAIAccess (/usr/lib/mongodb-compass/resources/app.asar/build/959.js:1:29190)&lt;/em&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Install Compass according to the instructions: &lt;a href=&quot;https://www.mongodb.com/docs/compass/master/install/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://www.mongodb.com/docs/compass/master/install/&lt;/a&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Open it.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Not crash&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;App is crashing&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;None&lt;/font&gt;&lt;/p&gt;</description>
                <environment>OS: Ubuntu 22.04.3 LTS&lt;br/&gt;
node.js / npm versions: node v20.7.0; npm 10.1.0&lt;br/&gt;
Compass: 1.40.0&lt;br/&gt;
Additional info:&lt;br/&gt;
</environment>
        <key id="2452284">COMPASS-7267</key>
            <summary>Compass crashing on Ubuntu</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="1" iconUrl="https://jira.mongodb.org/images/icons/priorities/blocker.svg">Blocker - P1</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="3">Duplicate</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="kkamran@cinedigm.com">Mohammed Khateeb Kamran</reporter>
                        <labels>
                    </labels>
                <created>Wed, 27 Sep 2023 08:29:21 +0000</created>
                <updated>Tue, 10 Oct 2023 14:53:54 +0000</updated>
                            <resolved>Wed, 27 Sep 2023 21:40:55 +0000</resolved>
                                    <version>1.40.0</version>
                                    <fixVersion>No version</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="5767818" author="rhys.howell" created="Tue, 10 Oct 2023 14:53:54 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kkamran%40cinedigm.com&quot; class=&quot;user-hover&quot; rel=&quot;kkamran@cinedigm.com&quot;&gt;kkamran@cinedigm.com&lt;/a&gt; Apologies, looks like this was caused by an electron bug, unrelated to &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-7269&quot; title=&quot;Compass should start even when preferences validation fails&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-7269&quot;&gt;&lt;del&gt;COMPASS-7269&lt;/del&gt;&lt;/a&gt;. We&apos;re working on publishing a fix currently, if you like you can try out the beta with the fix already: &lt;a href=&quot;https://github.com/mongodb-js/compass/releases/tag/v1.40.3-beta.4&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb-js/compass/releases/tag/v1.40.3-beta.4&lt;/a&gt; It will land in 1.40.3&lt;/p&gt;</comment>
                            <comment id="5767091" author="JIRAUSER1270646" created="Tue, 10 Oct 2023 12:11:04 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=rhys.howell%40mongodb.com&quot; class=&quot;user-hover&quot; rel=&quot;rhys.howell@mongodb.com&quot;&gt;rhys.howell@mongodb.com&lt;/a&gt; I tried with v1.40.2 and this bug still exists. I don&apos;t think it is linked to the other one as this seems to be a GUI related bug.&lt;/p&gt;</comment>
                            <comment id="5736083" author="rhys.howell" created="Wed, 27 Sep 2023 21:40:55 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kkamran%40cinedigm.com&quot; class=&quot;user-hover&quot; rel=&quot;kkamran@cinedigm.com&quot;&gt;kkamran@cinedigm.com&lt;/a&gt; &#160;- we&apos;ve fixed this in &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-7269&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://jira.mongodb.org/browse/COMPASS-7269&lt;/a&gt; which is released in 1.40.2 - can you update and give it another try? Thanks for reporting the issue! Apologies for the inconvenience.&lt;/p&gt;</comment>
                            <comment id="5734354" author="JIRAUSER1270646" created="Wed, 27 Sep 2023 13:43:29 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=leroux.bodenstein%40mongodb.com&quot; class=&quot;user-hover&quot; rel=&quot;leroux.bodenstein@mongodb.com&quot;&gt;leroux.bodenstein@mongodb.com&lt;/a&gt; I ctually removed v1.40.0 and installed v.1.39.3 and it was working properly.&lt;/p&gt;</comment>
                            <comment id="5734347" author="JIRAUSER1270646" created="Wed, 27 Sep 2023 13:42:23 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=leroux.bodenstein%40mongodb.com&quot; class=&quot;user-hover&quot; rel=&quot;leroux.bodenstein@mongodb.com&quot;&gt;leroux.bodenstein@mongodb.com&lt;/a&gt; This is the file contents:&lt;/p&gt;

{
&#160; &quot;id&quot;: &quot;General&quot;,
&#160; &quot;lastKnownVersion&quot;: &quot;1.39.3&quot;,
&#160; &quot;showedNetworkOptIn&quot;: true,
&#160; &quot;currentUserId&quot;: &quot;b96e243a-1aa4-4d58-82b4-54d9aa958673&quot;,
&#160; &quot;agreedToLicense&quot;: false,
&#160; &quot;networkTraffic&quot;: true,
&#160; &quot;enableMaps&quot;: true,
&#160; &quot;trackErrors&quot;: false,
&#160; &quot;enableFeedbackPanel&quot;: true,
&#160; &quot;trackUsageStatistics&quot;: true,
&#160; &quot;autoUpdates&quot;: true,
&#160; &quot;indexDDL&quot;: false,
&#160; &quot;showAutoUpdateBanner&quot;: false,
&#160; &quot;queryBuilder&quot;: true,
&#160; &quot;showExplainPlanTab&quot;: false,
&#160; &quot;singleDocumentCrud&quot;: false,
&#160; &quot;serverStats&quot;: false,
&#160; &quot;chartView&quot;: false,
&#160; &quot;authMongodb&quot;: true,
&#160; &quot;authKerberos&quot;: true,
&#160; &quot;authLdap&quot;: true,
&#160; &quot;authX509&quot;: false,
&#160; &quot;sslUnvalidated&quot;: true,
&#160; &quot;sslServer&quot;: true,
&#160; &quot;sslAll&quot;: true,
&#160; &quot;telemetryAnonymousId&quot;: &quot;b96e243a-1aa4-4d58-82b4-54d9aa958673&quot;,
&#160; &quot;theme&quot;: &quot;DARK&quot;
}</comment>
                            <comment id="5734333" author="JIRAUSER1275261" created="Wed, 27 Sep 2023 13:37:23 +0000"  >&lt;p&gt;We&apos;ve got the same issue on Windows today. We found the error to be the&lt;/p&gt;

&lt;p&gt;{{&quot;cloudFeatureRolloutAccess&quot;: { &#160; &#160; &quot;GEN_AI_COMPASS&quot;: false &#160; } }}}&lt;/p&gt;

&lt;p&gt;field being in the General.json file, making the json malformed. We fixed it by removing it.&lt;/p&gt;

&lt;p&gt;Just FYI!&lt;/p&gt;</comment>
                            <comment id="5733921" author="JIRAUSER1261456" created="Wed, 27 Sep 2023 10:41:36 +0000"  >&lt;p&gt;Hi Mohammed&lt;/p&gt;

&lt;p&gt;Thanks for filing this issue. Could you do us a favour and attach a copy of your compass preferences file? It should be at &quot;~/.config/MongoDB Compass/AppPreferences/General.json&quot;.&lt;/p&gt;

&lt;p&gt;Was this the first time you installed compass on this machine? If not, which version were you running before?&lt;/p&gt;</comment>
                            <comment id="5733741" author="dbeng-pm-bot" created="Wed, 27 Sep 2023 08:29:25 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kkamran%40cinedigm.com&quot; class=&quot;user-hover&quot; rel=&quot;kkamran@cinedigm.com&quot;&gt;kkamran@cinedigm.com&lt;/a&gt;, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. &lt;/p&gt;

&lt;p&gt;Please review your issue to ensure you&apos;ve included your environment details and have attached relevant logs (with any sensitive data redacted), so that we&apos;re best able to provide you a timely and thorough response. Thanks again!&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10012">
                    <name>Related</name>
                                            <outwardlinks description="related to">
                                        <issuelink>
            <issuekey id="2455188">COMPASS-7283</issuekey>
        </issuelink>
                            </outwardlinks>
                                                        </issuelinktype>
                    </issuelinks>
                <attachments>
                            <attachment id="478822" name="image-2023-09-27-13-58-36-700.png" size="205917" author="kkamran@cinedigm.com" created="Wed, 27 Sep 2023 08:29:16 +0000"/>
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