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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[COMPASS-7283] Compass window turns white few seconds after opening</title>
                <link>https://jira.mongodb.org/browse/COMPASS-7283</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What is going wrong? What action would you like the Engineering team to take?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;I am having problems with mongodb compass on my ubuntu laptop. I installed it but when I try to open it, it shows the normal gui for just a few seconds but then the screen turns white and I can&apos;t do anything. I noticed that when my mouse is off the compass window, the screen won&apos;t turn white but as soon as I mouse over the window, the compass screen turns white. I tried uninstalling and reinstalling but I still have the same issue. I would like if you guys could look into this issue or just respond if it is a simple fix I have to do.&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Please be sure to attach relevant logs &lt;em&gt;with any sensitive data redacted&lt;/em&gt;.&lt;/b&gt;&lt;br/&gt;
&lt;em&gt;How to retrieve logs for: &lt;a href=&quot;https://www.mongodb.com/docs/compass/current/troubleshooting/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Compass&lt;/a&gt;; &lt;a href=&quot;https://www.mongodb.com/docs/mongodb-shell/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Shell&lt;/a&gt;&lt;/em&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;How could an engineer replicate the issue you&apos;re reporting?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;I don&apos;t think many other people are having this issue so I don&apos;t really know. I only saw one thing online on askubuntu.com where someone posted having this problem but I saw no one answer on his/her post. They described exactly the problem I was having even mentioning how it took a few seconds. His/her was also posted a day before I got my problem.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What do you expect to happen?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;I hope this is looked into.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What do you observe is happening?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;This could just be a problem with my installing something wrong or something like that.&lt;/font&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Any additional information that may be useful to include.&lt;/font&gt;&lt;/p&gt;</description>
                <environment>OS: Ubuntu amd64&lt;br/&gt;
node.js / npm versions: 18.18.0 / 9.8.1&lt;br/&gt;
Additional info: &lt;br/&gt;
</environment>
        <key id="2455188">COMPASS-7283</key>
            <summary>Compass window turns white few seconds after opening</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="1" iconUrl="https://jira.mongodb.org/images/icons/priorities/blocker.svg">Blocker - P1</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="3">Duplicate</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="julio.navarro.coder@gmail.com">Julio Navarro</reporter>
                        <labels>
                    </labels>
                <created>Fri, 29 Sep 2023 22:08:31 +0000</created>
                <updated>Wed, 4 Oct 2023 18:53:32 +0000</updated>
                            <resolved>Wed, 4 Oct 2023 18:53:32 +0000</resolved>
                                    <version>1.40.2</version>
                                    <fixVersion>No version</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="5753184" author="jessica.sigafoos" created="Wed, 4 Oct 2023 18:52:59 +0000"  >&lt;p&gt;Thanks for reaching out! We&apos;re tracking this issue via &lt;a href=&quot;https://jira.mongodb.org/browse/COMPASS-7263&quot; title=&quot;The application stays on a white screen after startup&quot; class=&quot;issue-link&quot; data-issue-key=&quot;COMPASS-7263&quot;&gt;&lt;del&gt;COMPASS-7263&lt;/del&gt;&lt;/a&gt;, please follow that ticket if you&apos;re interested in future updates.&lt;/p&gt;</comment>
                            <comment id="5748607" author="JIRAUSER1275316" created="Tue, 3 Oct 2023 14:21:47 +0000"  >&lt;p&gt;I&apos;m experiencing the same issue. Tried to start compas with `mongodb-compass` right after downloading and installing, but after moving my mouse above the GUI, it turned white. Similar to the bug reported on askubuntu (I guess this is also the thread &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=julio.navarro.coder%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;julio.navarro.coder@gmail.com&quot;&gt;julio.navarro.coder@gmail.com&lt;/a&gt; mentioned): &lt;a href=&quot;https://askubuntu.com/questions/1487315/mongodb-compass-white-screen&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://askubuntu.com/questions/1487315/mongodb-compass-white-screen&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="5742178" author="dbeng-pm-bot" created="Fri, 29 Sep 2023 22:08:34 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=julio.navarro.coder%40gmail.com&quot; class=&quot;user-hover&quot; rel=&quot;julio.navarro.coder@gmail.com&quot;&gt;julio.navarro.coder@gmail.com&lt;/a&gt;, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. &lt;/p&gt;

&lt;p&gt;Please review your issue to ensure you&apos;ve included your environment details and have attached relevant logs (with any sensitive data redacted), so that we&apos;re best able to provide you a timely and thorough response. Thanks again!&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10010">
                    <name>Duplicate</name>
                                            <outwardlinks description="duplicates">
                                        <issuelink>
            <issuekey id="2451961">COMPASS-7263</issuekey>
        </issuelink>
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                            <issuelinktype id="10012">
                    <name>Related</name>
                                            <outwardlinks description="related to">
                                        <issuelink>
            <issuekey id="2452250">COMPASS-7266</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="2452451">COMPASS-7272</issuekey>
        </issuelink>
                            </outwardlinks>
                                                                <inwardlinks description="is related to">
                                        <issuelink>
            <issuekey id="2452284">COMPASS-7267</issuekey>
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