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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[COMPASS-7409] Unexpected and unhelpful error message when logging in with wrong Atlas account</title>
                <link>https://jira.mongodb.org/browse/COMPASS-7409</link>
                <project id="13182" key="COMPASS">Compass </project>
                    <description>
&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;
&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What is going wrong?  What action would you like the Engineering team to take?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;When I log in with a different Atlas account than the one I had used in the past to access Natural language queries, I get a mysterious error.&lt;/p&gt;

&lt;p&gt; &lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;a id=&quot;487856_thumb&quot; href=&quot;https://jira.mongodb.org/secure/attachment/487856/487856_image+%2816%29.png&quot; title=&quot;image (16).png&quot; file-preview-type=&quot;image&quot; file-preview-id=&quot;487856&quot; file-preview-title=&quot;image (16).png&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/thumbnail/487856/_thumb_487856.png&quot; style=&quot;border: 0px solid black&quot; role=&quot;presentation&quot;/&gt;&lt;/a&gt;&lt;/span&gt; &lt;/p&gt;

&lt;p&gt;&lt;b&gt;Please be sure to attach relevant logs &lt;em&gt;with any sensitive data redacted&lt;/em&gt;.&lt;/b&gt;&lt;br/&gt;
&lt;em&gt;How to retrieve logs for: &lt;a href=&quot;https://www.mongodb.com/docs/compass/current/troubleshooting/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Compass&lt;/a&gt;; &lt;a href=&quot;https://www.mongodb.com/docs/mongodb-shell/logs/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Shell&lt;/a&gt;&lt;/em&gt;&lt;/p&gt;

&lt;h3&gt;&lt;a name=&quot;StepstoReproduce&quot;&gt;&lt;/a&gt;&lt;b&gt;Steps to Reproduce&lt;/b&gt;&lt;/h3&gt;
&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;How could an engineer replicate the issue you&#8217;re reporting?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;Log in with an Atlas account. When the token somehow expires (not sure how to trigger that), log in with a different Atlas account.&lt;/p&gt;

&lt;h3&gt;&lt;a name=&quot;ExpectedResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Expected Results&lt;/b&gt;&lt;/h3&gt;
&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What do you expect to happen?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;Either it just works or shows a more helpful error message.&lt;/p&gt;

&lt;h3&gt;&lt;a name=&quot;ActualResults&quot;&gt;&lt;/a&gt;&lt;b&gt;Actual Results&lt;/b&gt;&lt;/h3&gt;
&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;What do you observe is happening?&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;Compass shows a toast notification with a cryptic error message.&lt;/p&gt;

&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;
&lt;p&gt;&lt;font color=&quot;#505f79&quot;&gt;Any additional information that may be useful to include.&lt;/font&gt;&lt;/p&gt;</description>
                <environment>OS:&lt;br/&gt;
node.js / npm versions:&lt;br/&gt;
Additional info:&lt;br/&gt;
</environment>
        <key id="2492485">COMPASS-7409</key>
            <summary>Unexpected and unhelpful error message when logging in with wrong Atlas account</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="1" iconUrl="https://jira.mongodb.org/images/icons/statuses/open.png" description="">Open</status>
                    <statusCategory id="2" key="new" colorName="default"/>
                                    <resolution id="-1">Unresolved</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="massimiliano.marcon@mongodb.com">Massimiliano Marcon</reporter>
                        <labels>
                    </labels>
                <created>Tue, 7 Nov 2023 11:06:47 +0000</created>
                <updated>Wed, 29 Nov 2023 14:42:32 +0000</updated>
                                                                            <component>GAI</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="5860009" author="JIRAUSER1256529" created="Tue, 7 Nov 2023 11:12:32 +0000"  >&lt;p&gt;Relevant oidc-plugin bits: &lt;a href=&quot;https://github.com/mongodb-js/oidc-plugin/blob/938ba84e8574cad9892e1d6ee67658d4cc00e0cd/src/plugin.ts#L430-L456&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb-js/oidc-plugin/blob/938ba84e8574cad9892e1d6ee67658d4cc00e0cd/src/plugin.ts#L430-L456&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;We can probably relax this condition for Atlas login specifically.&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="487856" name="image (16).png" size="20680" author="massimiliano.marcon@mongodb.com" created="Tue, 7 Nov 2023 11:03:17 +0000"/>
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