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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-10501] &quot;Unexpected Error&quot; occurs when using Ops Manager Profiler</title>
                <link>https://jira.mongodb.org/browse/DOCS-10501</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;When I enable Profiling in Ops Manager and click mongod instance &amp;gt; Profiler, I do see chart and profiling data show up normally.  However, after more and more data coming in, an &quot;Unexpected Error&quot; show up with below browser console output&lt;/p&gt;

&lt;p/&gt;
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					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;common.min.js?_ds=71b3424&#8230;:28 200 &lt;/span&gt;&lt;span style=&quot;color: blue; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;&quot;parsererror&quot;&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; SyntaxError: Unexpected token N &lt;/span&gt;&lt;span style=&quot;color: #006699; font-weight: bold; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;in&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; JSON at position 12612690&lt;/span&gt;&lt;/pre&gt;
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					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;    at T (thirdparty.min.js?_ds=71b3424&#8230;:22)&lt;/span&gt;&lt;/pre&gt;
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					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;    at d (thirdparty.min.js?_ds=71b3424&#8230;:24)&lt;/span&gt;&lt;/pre&gt;
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&lt;p/&gt;

&lt;p&gt;Environment:  MongoDB 3.4.4 sharded cluster with Ops Manager 3.4.4&lt;/p&gt;</description>
                <environment>Google Chrome 59.0.3071.115</environment>
        <key id="401373">DOCS-10501</key>
            <summary>&quot;Unexpected Error&quot; occurs when using Ops Manager Profiler</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="4">Incomplete</resolution>
                                        <assignee username="linda.qin@mongodb.com">Linda Qin</assignee>
                                    <reporter username="mos_yang">mos yang</reporter>
                        <labels>
                    </labels>
                <created>Fri, 7 Jul 2017 02:25:43 +0000</created>
                <updated>Sun, 16 Jul 2017 02:01:26 +0000</updated>
                            <resolved>Sun, 16 Jul 2017 02:00:38 +0000</resolved>
                                    <version>3.4.5</version>
                    <version>3.4.4</version>
                                                    <component>Ops Manager</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="1621860" author="linda.qin@10gen.com" created="Fri, 14 Jul 2017 07:19:19 +0000"  >&lt;p&gt;Hi Mos,&lt;/p&gt;

&lt;p&gt;Thanks for your confirmation. As you don&apos;t have an active MongoDB subscription, we can&apos;t support you on Ops Manager related issues. Hence we&apos;re closing this ticket now. &lt;/p&gt;

&lt;p&gt;Regards,&lt;br/&gt;
Linda&lt;/p&gt;</comment>
                            <comment id="1618493" author="mos_yang" created="Tue, 11 Jul 2017 06:39:04 +0000"  >&lt;p&gt;Hi Linda:&lt;/p&gt;

&lt;p&gt;Sorry that we don&apos;t have plan to own the active MongoDB subscription from my manager.&lt;br/&gt;
In this case, we would try to find other way to solve our problem.&lt;/p&gt;

&lt;p&gt;Sorry to bother you and JIRA wrong submission!  ^^&lt;/p&gt;

&lt;p&gt;Best Regards,&lt;br/&gt;
Mos Yang(&#26954;&#28331;&#24535;)&lt;/p&gt;
</comment>
                            <comment id="1618477" author="linda.qin@10gen.com" created="Tue, 11 Jul 2017 04:53:44 +0000"  >&lt;p&gt;Hi Mos,&lt;/p&gt;

&lt;p&gt;Checking in with you on this subject. Could you please let us know if you have an active MongoDB subscription so that we can continue supporting you on your issue on Ops Manager, or if you have talked to your Account Executive about the subscription?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Linda&lt;/p&gt;</comment>
                            <comment id="1615945" author="linda.qin@10gen.com" created="Fri, 7 Jul 2017 03:43:03 +0000"  >&lt;p&gt;Hi Mos,&lt;/p&gt;

&lt;p&gt;Please note that the DOCS project is only intended for reporting issues/enhancements for MongoDB documentation. If you have any questions on MongoDB, you can use &lt;a href=&quot;http://stackoverflow.com/questions/tagged/mongodb&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Stackoverflow&lt;/a&gt;, or post your questions in our community forum &lt;a href=&quot;https://groups.google.com/forum/#!forum/mongodb-user&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;mongodb-user Google Group&lt;/a&gt;. The MongoDB team tries to help out in that forum, and in addition other community members might be able to help you.&lt;/p&gt;

&lt;p&gt;Having said that, the issue reported here is related to Ops Manager. Please note that Ops Manager is available as part of the MongoDB Enterprise Advanced subscription. You&apos;re welcome to evaluate Ops Manager, however, you&apos;d need an active MongoDB subscription to use it in production. From our record, it doesn&apos;t seem that you have an active MongoDB subscription. If you believe that this account should currently be covered under an active MongoDB Support subscription, please contact your MongoDB Account Executive.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Linda&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="160374" name="profiler.PNG" size="26991" author="mos_yang" created="Fri, 7 Jul 2017 02:24:53 +0000"/>
                            <attachment id="160373" name="profiler_console.PNG" size="14521" author="mos_yang" created="Fri, 7 Jul 2017 02:24:59 +0000"/>
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