<!-- 
RSS generated by JIRA (9.7.1#970001-sha1:2222b88b221c4928ef0de3161136cc90c8356a66) at Thu Feb 08 08:01:44 UTC 2024

It is possible to restrict the fields that are returned in this document by specifying the 'field' parameter in your request.
For example, to request only the issue key and summary append 'field=key&field=summary' to the URL of your request.
-->
<rss version="0.92" >
<channel>
    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[DOCS-10952] Azure -&gt; Atlas timeouts</title>
                <link>https://jira.mongodb.org/browse/DOCS-10952</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;We have had a number of customers experiencing timeouts when connecting from their Applications hosted on Azure to their Atlas clusters. Updating our docs to include some steps customers can take to improve or eliminate the timeouts would be useful.&lt;/p&gt;

&lt;h3&gt;&lt;a name=&quot;Possiblereasonfortimeouts&quot;&gt;&lt;/a&gt;Possible reason for timeouts&lt;/h3&gt;
&lt;p&gt;Taking into account that you&apos;re hosting your application on Azure and the nature of the error that you&apos;re observing, it may be worth noting that the TCP keepalive on the Azure load balancer is 240 seconds by default, which can cause it to silently drop connections if the TCP keepalive on your Azure systems is greater than this value.&lt;/p&gt;



&lt;h3&gt;&lt;a name=&quot;Somerecommendationswetypicallymaketocustomers%3A&quot;&gt;&lt;/a&gt;Some recommendations we typically make to customers:&lt;/h3&gt;

&lt;ul&gt;
	&lt;li&gt;Adjusting the &lt;a href=&quot;https://docs.mongodb.com/manual/reference/connection-string/#urioption.maxIdleTimeMS&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;&lt;tt&gt;maxIdleTimeMS&lt;/tt&gt;&lt;/a&gt; to 120000 should improve the issue.&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;Updating application hosts &lt;tt&gt;tcp_keepalive_time&lt;/tt&gt; to 120 can also help. Further information can be found in &lt;a href=&quot;https://docs.mongodb.com/manual/administration/production-notes/#azure&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;the &lt;b&gt;Production Notes&lt;/b&gt; documentation&lt;/a&gt;.&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;It can be worth looking into the possibility of having both the app server(s) and Atlas cluster residing in the same Azure region as this will also have a net positive impact.&lt;/li&gt;
&lt;/ul&gt;

</description>
                <environment></environment>
        <key id="451854">DOCS-10952</key>
            <summary>Azure -&gt; Atlas timeouts</summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13203">Gone away</resolution>
                                        <assignee username="ravind.kumar">Ravind Kumar</assignee>
                                    <reporter username="justin.costello@mongodb.com">Justin Costello</reporter>
                        <labels>
                            <label>azure</label>
                            <label>production-notes</label>
                    </labels>
                <created>Fri, 27 Oct 2017 10:34:05 +0000</created>
                <updated>Fri, 27 Oct 2023 20:16:25 +0000</updated>
                            <resolved>Mon, 5 Feb 2018 18:00:58 +0000</resolved>
                                                                    <component>Atlas</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="1795490" author="ravind.kumar" created="Mon, 5 Feb 2018 18:00:58 +0000"  >&lt;p&gt;Resolved via &lt;a href=&quot;https://jira.mongodb.org/browse/MMS-4434?focusedCommentId=1795484&amp;amp;page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-1795484&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;MMS-4434&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;If we can confirm this &lt;b&gt;is&lt;/b&gt; still an issue, please create a new ticket and link to the related HELP or MMS-SUPPORT ticket &lt;/p&gt;</comment>
                            <comment id="1791744" author="ravind.kumar" created="Thu, 1 Feb 2018 14:55:34 +0000"  >&lt;p&gt;I&apos;m mostly unsure that we should recommend these in a context that does not involve a TSE or support personnel, given the restrictions of Atlas. Given the limited control users have over their hosts, some of these settings can&apos;t really be applied (e.g. our existing prod notes for &lt;tt&gt;tcp_keepalive_time&lt;/tt&gt; indicate that a restart of the mongod/mongos is required, which Atlas customers cannot control).&lt;/p&gt;

&lt;p&gt;That said I have seen at least one other ticket related to &quot;Production Notes on Azure for Atlas&quot;, so it seems like this needs to be a more public-facing document. &lt;/p&gt;

&lt;p&gt;I do think we need a TSE or two to vet the procedures in context to what Atlas users can do on their own, vs what they require support to assist with&lt;/p&gt;

&lt;p&gt;NOTE: Per &lt;a href=&quot;https://jira.mongodb.org/browse/MMS-4434?focusedCommentId=1715354&amp;amp;page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-1715354&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;MMS-4434 &lt;/a&gt; it looks like we may have pushed a fix on our end to resolve these issues. Am waiting to confirm what latency mitigations are still required.&lt;/p&gt;</comment>
                            <comment id="1791717" author="shannon.bradshaw@10gen.com" created="Thu, 1 Feb 2018 14:30:14 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=ravind.kumar&quot; class=&quot;user-hover&quot; rel=&quot;ravind.kumar&quot;&gt;ravind.kumar&lt;/a&gt;, can you clarify why you are suggesting moving this to TS-WRITING? Given that these are recommendations we are regularly making to customers and are in-inline with other recommendations in the Azure section of the Atlas prod notes, I&apos;m not clear why we would not simply fold them in.&lt;/p&gt;</comment>
                            <comment id="1786331" author="ravind.kumar" created="Fri, 26 Jan 2018 19:58:56 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=justin.costello&quot; class=&quot;user-hover&quot; rel=&quot;justin.costello&quot;&gt;justin.costello&lt;/a&gt; would you object to us moving this to TS-WRITING? Production Notes tend to be difficult to maintain, and there&apos;s a lot of nuance to these recommendations that are context-specific to the customer we can&apos;t capture succinctly. These recs might make more sense as a knowledge base article where the contributions are managed by the TSE team.&lt;/p&gt;</comment>
                            <comment id="1710909" author="justin.costello" created="Fri, 27 Oct 2017 10:36:50 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=susan.hannon&quot; class=&quot;user-hover&quot; rel=&quot;susan.hannon&quot;&gt;susan.hannon&lt;/a&gt;, &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=luke.phillippi&quot; class=&quot;user-hover&quot; rel=&quot;luke.phillippi&quot;&gt;luke.phillippi&lt;/a&gt; and &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=andy.walsh&quot; class=&quot;user-hover&quot; rel=&quot;andy.walsh&quot;&gt;andy.walsh&lt;/a&gt;, any updates/improvement to ticket welcome. Not quite sure where would be best location for this in Atlas docs.&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                    </attachments>
                <subtasks>
                    </subtasks>
                <customfields>
                                                <customfield id="customfield_10050" key="com.atlassian.jira.toolkit:comments">
                        <customfieldname># Replies</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>5.0</customfieldvalue>
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        <customfield id="customfield_10055" key="com.atlassian.jira.ext.charting:firstresponsedate">
                        <customfieldname>Date of 1st Reply</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>Fri, 27 Oct 2017 15:39:04 +0000</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10052" key="com.atlassian.jira.toolkit:dayslastcommented">
                        <customfieldname>Days since reply</customfieldname>
                        <customfieldvalues>
                                        6 years, 1 week, 2 days ago
    
                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_18254" key="com.onresolve.jira.groovy.groovyrunner:scripted-field">
                        <customfieldname>Dependencies</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue><![CDATA[]]></customfieldvalue>


                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_15850" key="com.atlassian.jira.plugins.jira-development-integration-plugin:devsummary">
                        <customfieldname>Development</customfieldname>
                        <customfieldvalues>
                            
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                            <customfield id="customfield_10857" key="com.pyxis.greenhopper.jira:gh-epic-link">
                        <customfieldname>Epic Link</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>DOCSP-1743</customfieldvalue>
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            <customfield id="customfield_10057" key="com.atlassian.jira.toolkit:lastusercommented">
                        <customfieldname>Last comment by Customer</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>true</customfieldvalue>
                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10056" key="com.atlassian.jira.toolkit:lastupdaterorcommenter">
                        <customfieldname>Last commenter</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>luke.bonanomi@mongodb.com</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_11151" key="com.atlassian.jira.toolkit:LastCommentDate">
                        <customfieldname>Last public comment date</customfieldname>
                        <customfieldvalues>
                            6 years, 1 week, 2 days ago
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                            <customfield id="customfield_10051" key="com.atlassian.jira.toolkit:participants">
                        <customfieldname>Participants</customfieldname>
                        <customfieldvalues>
                                        <customfieldvalue>justin.costello@mongodb.com</customfieldvalue>
            <customfieldvalue>ravind.kumar</customfieldvalue>
            <customfieldvalue>shannon.bradshaw</customfieldvalue>
    
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                        <customfield id="customfield_14254" key="com.pyxis.greenhopper.jira:gh-lexo-rank">
                        <customfieldname>Product Rank</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>1|htivcv:</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                <customfield id="customfield_12550" key="com.pyxis.greenhopper.jira:gh-lexo-rank">
                        <customfieldname>Rank</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>2|httzvb:</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10558" key="com.pyxis.greenhopper.jira:gh-global-rank">
                        <customfieldname>Rank (Obsolete)</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>9223372036854775807</customfieldvalue>
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                    <customfield id="customfield_10557" key="com.pyxis.greenhopper.jira:gh-sprint">
                        <customfieldname>Sprint</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue id="1324">KANBAN BUCKET</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                    <customfield id="customfield_10053" key="com.atlassian.jira.ext.charting:timeinstatus">
                        <customfieldname>Time In Status</customfieldname>
                        <customfieldvalues>
                            
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            <customfield id="customfield_14350" key="com.pyxis.greenhopper.jira:gh-lexo-rank">
                        <customfieldname>serverRank</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>1|htihgn:</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                </customfields>
    </item>
</channel>
</rss>