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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-11054] Cannot install Compass on Ubuntu VM</title>
                <link>https://jira.mongodb.org/browse/DOCS-11054</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;Trying new install with _1.10.10 (previous two with .6 and .9 failed).&lt;/p&gt;

&lt;p&gt;It seems my dependencies are sorted out but still no Compass window (or rather it&apos;s started and then closed down, it seems).&lt;/p&gt;

&lt;p&gt;I did get Compass running on a different Ubuntu VM (16.04.03_LTS, I believe) in same OSX host. That VM was from an Ubuntu iso image and was set up to be more &apos;consumer-y&apos;. The VM I&apos;m having persistent problems with is for a training class on mongodb and is quite basic (it has no gdebi package, for instance).&lt;/p&gt;

&lt;p&gt;Given that people may be training in linux VMs on MongoDB (we are!) perhaps this problem is something you could raise a ticket for.&lt;/p&gt;

&lt;p&gt;Thanks.&lt;/p&gt;



&lt;p&gt;user@ubuntu:~$ sudo dpkg -i mongodb-compass_1.10.10_amd64.deb;&lt;br/&gt;
(Reading database ... 166949 files and directories currently installed.)&lt;br/&gt;
Preparing to unpack mongodb-compass_1.10.10_amd64.deb ...&lt;br/&gt;
Unpacking mongodb-compass (1.10.10-1) over (1.10.9-1) ...&lt;br/&gt;
Setting up mongodb-compass (1.10.10-1) ...&lt;br/&gt;
Processing triggers for gnome-menus (3.13.3-6ubuntu3.1) ...&lt;br/&gt;
Processing triggers for desktop-file-utils (0.22-1ubuntu5) ...&lt;br/&gt;
Processing triggers for bamfdaemon (0.5.3~bzr0+16.04.20160824-0ubuntu1) ...&lt;br/&gt;
Rebuilding /usr/share/applications/bamf-2.index...&lt;br/&gt;
Processing triggers for mime-support (3.59ubuntu1) ...&lt;br/&gt;
user@ubuntu:~$ &lt;/p&gt;



&lt;p&gt;user@ubuntu:~$ DEBUG=* mongodb-compass;&lt;br/&gt;
  hadron-auto-update-manager auto updater ready and waiting. +0ms &lt;/p&gt;
{ version: &apos;1.10.10&apos;,
  feedURL: &apos;https://compass.mongodb.com/api/v2/update/compass/stable/linux/1.10.10&apos; }
&lt;p&gt;  mongodb-compass:menu init() +205ms&lt;br/&gt;
  hadron-auto-update-manager:linux feedURL is `&lt;a href=&quot;https://compass.mongodb.com/api/v2/update/compass/stable/linux/1.10.10&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://compass.mongodb.com/api/v2/update/compass/stable/linux/1.10.10&lt;/a&gt;` +191ms&lt;br/&gt;
  mongodb-compass:electron:window-manager creating new window: &lt;a href=&quot;file:///usr/share/mongodb-compass/resources/app.asar/src/app/index.html#connect&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:///usr/share/mongodb-compass/resources/app.asar/src/app/index.html#connect&lt;/a&gt; +522ms&lt;br/&gt;
  mongodb-compass:menu WINDOW 1 load() +262ms&lt;br/&gt;
  mongodb-compass:menu lastFocusedWindow set to WINDOW 1 +1ms&lt;br/&gt;
  mongodb-compass:menu create menu state for new WINDOW 1 +0ms&lt;br/&gt;
  mongodb-compass:menu WINDOW 1 setTemplate() +1ms&lt;br/&gt;
  mongodb-compass:menu WINDOW 1&apos;s menu loaded +83ms&lt;br/&gt;
  mongodb-compass:electron:window-manager sending `app:quit` msg +1ms&lt;br/&gt;
  mongodb-compass:menu WINDOW 1 closing +1ms&lt;br/&gt;
  mongodb-compass:menu WINDOW closed +9ms&lt;br/&gt;
user@ubuntu:~$ &lt;br/&gt;
user@ubuntu:~$ &lt;/p&gt;


</description>
                <environment>&lt;a href=&apos;mailto:user@ubuntu&apos;&gt;user@ubuntu&lt;/a&gt;:~$ uname -a&lt;br/&gt;
Linux ubuntu 4.4.0-101-generic #124-Ubuntu SMP Fri Nov 10 18:29:59 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux&lt;br/&gt;
&lt;a href=&apos;mailto:user@ubuntu&apos;&gt;user@ubuntu&lt;/a&gt;:~$ &lt;br/&gt;
&lt;a href=&apos;mailto:user@ubuntu&apos;&gt;user@ubuntu&lt;/a&gt;:~$ cat /etc/os-release &lt;br/&gt;
NAME=&amp;quot;Ubuntu&amp;quot;&lt;br/&gt;
VERSION=&amp;quot;16.04.1 LTS (Xenial Xerus)&amp;quot;&lt;br/&gt;
ID=ubuntu&lt;br/&gt;
ID_LIKE=debian&lt;br/&gt;
PRETTY_NAME=&amp;quot;Ubuntu 16.04.1 LTS&amp;quot;&lt;br/&gt;
VERSION_ID=&amp;quot;16.04&amp;quot;&lt;br/&gt;
HOME_URL=&amp;quot;&lt;a href=&quot;http://www.ubuntu.com/&quot;&gt;http://www.ubuntu.com/&lt;/a&gt;&amp;quot;&lt;br/&gt;
SUPPORT_URL=&amp;quot;&lt;a href=&quot;http://help.ubuntu.com/&quot;&gt;http://help.ubuntu.com/&lt;/a&gt;&amp;quot;&lt;br/&gt;
BUG_REPORT_URL=&amp;quot;&lt;a href=&quot;http://bugs.launchpad.net/ubuntu/&quot;&gt;http://bugs.launchpad.net/ubuntu/&lt;/a&gt;&amp;quot;&lt;br/&gt;
UBUNTU_CODENAME=xenial&lt;br/&gt;
&lt;br/&gt;
&lt;br/&gt;
*Location*: &lt;a href=&quot;https://docs.mongodb.com/compass/master/install/#install-on-ubuntu&quot;&gt;https://docs.mongodb.com/compass/master/install/#install-on-ubuntu&lt;/a&gt;&lt;br/&gt;
*Referrer*: &lt;a href=&quot;https://www.google.com/&quot;&gt;https://www.google.com/&lt;/a&gt;&lt;br/&gt;
*User-Agent*: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36&lt;br/&gt;
*Screen Resolution*: 1440 x 900</environment>
        <key id="463432">DOCS-11054</key>
            <summary>Cannot install Compass on Ubuntu VM</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13201">Fixed</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="xgen-internal-docs">Docs Collector User</reporter>
                        <labels>
                            <label>collector-298ba4e7</label>
                    </labels>
                <created>Thu, 23 Nov 2017 21:44:27 +0000</created>
                <updated>Mon, 30 Oct 2023 21:04:09 +0000</updated>
                            <resolved>Wed, 12 Sep 2018 20:53:01 +0000</resolved>
                                                    <fixVersion>Server_Docs_20231030</fixVersion>
                                    <component>Compass</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>1</watches>
                                                                                                                <comments>
                            <comment id="2001200" author="jeffrey.allen" created="Wed, 12 Sep 2018 20:53:01 +0000"  >&lt;p&gt;Resolved as part of &lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-11053&quot; title=&quot;Validate Compass Ubuntu Install Instructions&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-11053&quot;&gt;&lt;del&gt;DOCS-11053&lt;/del&gt;&lt;/a&gt;&lt;/p&gt;</comment>
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