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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-11130] Add activation code steps to Atlas &apos;Billing information&apos; </title>
                <link>https://jira.mongodb.org/browse/DOCS-11130</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;I suggest adding a section to the end of the &quot;Billing Information&quot; section of the Atlas docs to incorporate the workflow for entering an activation code into your organization.&lt;/p&gt;

&lt;p&gt;&lt;a href=&quot;https://docs.atlas.mongodb.com/billing/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://docs.atlas.mongodb.com/billing/&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Suggested wording:&lt;/b&gt;&lt;br/&gt;
_&lt;br/&gt;
If you purchased prepaid credits through our sales team, an email was sent that contains an activation code to claim the prepaid credits. These can be entered in a single Atlas organization.&lt;br/&gt;
1) Navigate to your organization&apos;s settings&lt;br/&gt;
2) Click Billing/Subscription&lt;br/&gt;
3) Click Apply Credit and enter the activation code&lt;/p&gt;

&lt;p&gt;*Notes in a different color: *&lt;/p&gt;

&lt;p&gt;-If you do not add your activation code within the first 30 days of use, we will charge the credit card associated with the account. Credit card charges are non-refundable.&lt;/p&gt;
&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;If you believe you&apos;ve lost your activation code, create a support ticket.&lt;/li&gt;
	&lt;li&gt;If you do not have prepaid credits and would prefer to pay this way, please contact our sales team at: &lt;a href=&quot;https://www.mongodb.com/lp/contact/sales&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://www.mongodb.com/lp/contact/sales&lt;/a&gt;&lt;br/&gt;
_&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&amp;#8212;&lt;br/&gt;
The reason for this suggestion is that currently these steps are not present in the documents, and they are only delivered by email with the activation code. Also, the &lt;a href=&quot;https://youtu.be/sWUygtuyJeQ&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;video outlining these steps&lt;/a&gt; is outdated and can result confusing. &lt;/p&gt;

&lt;p&gt;Feel free to contact me or Jeff N. for any clarification! &lt;/p&gt;</description>
                <environment></environment>
        <key id="472552">DOCS-11130</key>
            <summary>Add activation code steps to Atlas &apos;Billing information&apos; </summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13201">Fixed</resolution>
                                        <assignee username="irene.smith">Irene Smith</assignee>
                                    <reporter username="vladislava.stevanovic@mongodb.com">Vladislava Stevanovic</reporter>
                        <labels>
                    </labels>
                <created>Thu, 14 Dec 2017 20:56:49 +0000</created>
                <updated>Sun, 29 Oct 2023 13:58:38 +0000</updated>
                            <resolved>Fri, 26 Jan 2018 17:58:21 +0000</resolved>
                                                                    <component>Atlas</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="1785261" author="irene.smith" created="Thu, 25 Jan 2018 20:21:34 +0000"  >&lt;p&gt;&lt;a href=&quot;http://mongodbcr.appspot.com/184300001&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;http://mongodbcr.appspot.com/184300001&lt;/a&gt;&lt;/p&gt;</comment>
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