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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-11188] Instructions for upgrading use OM from tar missing critical step</title>
                <link>https://jira.mongodb.org/browse/DOCS-11188</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;Cisco has run into a problem on their Entitlement Services project after upgrading OM from 3.4 to 3.6. They followed all of the steps on &lt;a href=&quot;https://docs.opsmanager.mongodb.com/v3.6/tutorial/upgrade-on-prem-from-archive/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;the documentation&lt;/a&gt;; however, their &lt;tt&gt;gen.key&lt;/tt&gt; file was somehow overwritten during the process. We are now working with them to try to recover as much of their data in their &lt;tt&gt;appDB&lt;/tt&gt; as possible.&lt;/p&gt;

&lt;p&gt;We can avoid situations like this in the future by recommending that customers make a copy of their &lt;tt&gt;gen.key&lt;/tt&gt; prior to commencing their upgrade. There is an infobox on the page that recommends making a backup of the &lt;tt&gt;conf-mms.properties&lt;/tt&gt; file before proceeding. This infobox should be modified to read:&lt;/p&gt;

&lt;blockquote&gt;
&lt;p&gt;It is crucial that you back up the existing conf-mms.properties and gen.key files because the upgrade process will delete existing data.&lt;/p&gt;&lt;/blockquote&gt;

&lt;p&gt;Alternatively, a new infobox should be added with a caveat about backing up the &lt;tt&gt;gen.key&lt;/tt&gt; file. In either case, we should point out to customers how critical this file is to preserve and help them make sure they do not lose it during any upgrade processes. &lt;/p&gt;</description>
                <environment></environment>
        <key id="481965">DOCS-11188</key>
            <summary>Instructions for upgrading use OM from tar missing critical step</summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13201">Fixed</resolution>
                                        <assignee username="rob.justice@mongodb.com">Robert Justice</assignee>
                                    <reporter username="cory.waddingham@mongodb.com">Corbett Waddingham</reporter>
                        <labels>
                            <label>triage</label>
                    </labels>
                <created>Thu, 11 Jan 2018 20:45:58 +0000</created>
                <updated>Sun, 29 Oct 2023 13:58:33 +0000</updated>
                            <resolved>Tue, 16 Jan 2018 16:36:03 +0000</resolved>
                                                                    <component>Ops Manager</component>
                        <due></due>
                            <votes>1</votes>
                                    <watches>134</watches>
                                                                                                                <comments>
                            <comment id="1776592" author="xgen-internal-githook" created="Wed, 17 Jan 2018 15:56:23 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Robert Justice&apos;, &apos;email&apos;: &apos;robertjustice@Roberts-MacBook-Air-3.local&apos;}
&lt;p&gt;Message: Added gen.key to upgrade admonition (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-11188&quot; title=&quot;Instructions for upgrading use OM from tar missing critical step&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-11188&quot;&gt;&lt;del&gt;DOCS-11188&lt;/del&gt;&lt;/a&gt;)&lt;/p&gt;

&lt;p&gt;Added admonition to save gen.key to the install pages, per James Broadhead (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-11188&quot; title=&quot;Instructions for upgrading use OM from tar missing critical step&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-11188&quot;&gt;&lt;del&gt;DOCS-11188&lt;/del&gt;&lt;/a&gt;).&lt;br/&gt;
Branch: v3.4&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/e5dac6e3400f338cdf13601f97f9d202b1d72f54&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/e5dac6e3400f338cdf13601f97f9d202b1d72f54&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="1776591" author="xgen-internal-githook" created="Wed, 17 Jan 2018 15:56:21 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Robert Justice&apos;, &apos;email&apos;: &apos;robertjustice@Roberts-MacBook-Air-3.local&apos;}
&lt;p&gt;Message: Added gen.key to upgrade admonition (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-11188&quot; title=&quot;Instructions for upgrading use OM from tar missing critical step&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-11188&quot;&gt;&lt;del&gt;DOCS-11188&lt;/del&gt;&lt;/a&gt;)&lt;/p&gt;

&lt;p&gt;Added admonition to save gen.key to the install pages, per James Broadhead (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-11188&quot; title=&quot;Instructions for upgrading use OM from tar missing critical step&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-11188&quot;&gt;&lt;del&gt;DOCS-11188&lt;/del&gt;&lt;/a&gt;).&lt;br/&gt;
Branch: v3.4&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/e5dac6e3400f338cdf13601f97f9d202b1d72f54&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/e5dac6e3400f338cdf13601f97f9d202b1d72f54&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="1776590" author="xgen-internal-githook" created="Wed, 17 Jan 2018 15:56:05 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Robert Justice&apos;, &apos;email&apos;: &apos;robertjustice@Roberts-MacBook-Air-3.local&apos;}
&lt;p&gt;Message: Added gen.key to upgrade admonition (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-11188&quot; title=&quot;Instructions for upgrading use OM from tar missing critical step&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-11188&quot;&gt;&lt;del&gt;DOCS-11188&lt;/del&gt;&lt;/a&gt;)&lt;/p&gt;

&lt;p&gt;Added admonition to save gen.key to the install pages, per James Broadhead (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-11188&quot; title=&quot;Instructions for upgrading use OM from tar missing critical step&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-11188&quot;&gt;&lt;del&gt;DOCS-11188&lt;/del&gt;&lt;/a&gt;).&lt;br/&gt;
Branch: v3.6&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/cd647ffe1b8432871a893ca18b56fc0436a945d4&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/cd647ffe1b8432871a893ca18b56fc0436a945d4&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="1776589" author="xgen-internal-githook" created="Wed, 17 Jan 2018 15:56:04 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Robert Justice&apos;, &apos;email&apos;: &apos;robertjustice@Roberts-MacBook-Air-3.local&apos;}
&lt;p&gt;Message: Added gen.key to upgrade admonition (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-11188&quot; title=&quot;Instructions for upgrading use OM from tar missing critical step&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-11188&quot;&gt;&lt;del&gt;DOCS-11188&lt;/del&gt;&lt;/a&gt;)&lt;/p&gt;

&lt;p&gt;Added admonition to save gen.key to the install pages, per James Broadhead (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-11188&quot; title=&quot;Instructions for upgrading use OM from tar missing critical step&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-11188&quot;&gt;&lt;del&gt;DOCS-11188&lt;/del&gt;&lt;/a&gt;).&lt;br/&gt;
Branch: v3.6&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/cd647ffe1b8432871a893ca18b56fc0436a945d4&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/cd647ffe1b8432871a893ca18b56fc0436a945d4&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="1776587" author="xgen-internal-githook" created="Wed, 17 Jan 2018 15:55:35 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Robert Justice&apos;, &apos;email&apos;: &apos;robertjustice@Roberts-MacBook-Air-3.local&apos;}
&lt;p&gt;Message: Added gen.key to upgrade admonition (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-11188&quot; title=&quot;Instructions for upgrading use OM from tar missing critical step&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-11188&quot;&gt;&lt;del&gt;DOCS-11188&lt;/del&gt;&lt;/a&gt;)&lt;/p&gt;

&lt;p&gt;Added admonition to save gen.key to the install pages, per James Broadhead (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-11188&quot; title=&quot;Instructions for upgrading use OM from tar missing critical step&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-11188&quot;&gt;&lt;del&gt;DOCS-11188&lt;/del&gt;&lt;/a&gt;).&lt;br/&gt;
Branch: master&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/48bb0251a09ac4121bcba134ca1a39ebf5ecc9fc&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/48bb0251a09ac4121bcba134ca1a39ebf5ecc9fc&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="1776586" author="xgen-internal-githook" created="Wed, 17 Jan 2018 15:55:33 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Robert Justice&apos;, &apos;email&apos;: &apos;robertjustice@Roberts-MacBook-Air-3.local&apos;}
&lt;p&gt;Message: Added gen.key to upgrade admonition (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-11188&quot; title=&quot;Instructions for upgrading use OM from tar missing critical step&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-11188&quot;&gt;&lt;del&gt;DOCS-11188&lt;/del&gt;&lt;/a&gt;)&lt;/p&gt;

&lt;p&gt;Added admonition to save gen.key to the install pages, per James Broadhead (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-11188&quot; title=&quot;Instructions for upgrading use OM from tar missing critical step&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-11188&quot;&gt;&lt;del&gt;DOCS-11188&lt;/del&gt;&lt;/a&gt;).&lt;br/&gt;
Branch: master&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/48bb0251a09ac4121bcba134ca1a39ebf5ecc9fc&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/48bb0251a09ac4121bcba134ca1a39ebf5ecc9fc&lt;/a&gt;&lt;/p&gt;</comment>
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