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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-11674] Unable to connect to BI connector using Tableau 10.3</title>
                <link>https://jira.mongodb.org/browse/DOCS-11674</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;1. *mongosqld.conf &lt;a href=&quot;file:///*&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:*&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;systemLog:&lt;/p&gt;

&lt;p&gt;&#160; path: &apos;/mongo/mongodb-bi-2.4.1/logs/mongosqld.log&apos;&lt;/p&gt;

&lt;p&gt;net:&lt;/p&gt;

&lt;p&gt;&#160; bindIp: &apos;127.0.0.1&apos;&lt;/p&gt;

&lt;p&gt;&#160; port: 3307&lt;/p&gt;

&lt;p&gt;mongodb:&lt;/p&gt;

&lt;p&gt;&#160; net:&lt;/p&gt;

&lt;p&gt;&#160;&#160; &#160; &#160; uri: &apos;&amp;lt;hostname&amp;gt;:27018&apos;&lt;/p&gt;

&lt;p&gt;-----------------------------&lt;/p&gt;

&lt;p&gt;2. &lt;b&gt;My mongosqld command:&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;sudo ./mongosqld --config /mongo/mongodb-bi-2.4.1/conf/mongosqld.conf --auth --mongo-username=&amp;lt;admin username&amp;gt; --mongo-password=&amp;lt;admin password&amp;gt; &amp;amp;&lt;/p&gt;

&lt;p&gt;3. &lt;b&gt;mongosqld.log contents:&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;2018-05-04T11:35:43.768-0400 I CONTROL&#160; &#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongosqld starting: version=v2.4.1 pid=28515 host=&amp;lt;hostname&amp;gt;&lt;/p&gt;

&lt;p&gt;2018-05-04T11:35:43.768-0400 I CONTROL&#160; &#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; git version: 7b3bd0d6cbe0bf9769ee63e100f3699f0c810855&lt;/p&gt;

&lt;p&gt;2018-05-04T11:35:43.768-0400 I CONTROL&#160; &#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; OpenSSL version OpenSSL 1.0.0-fips 29 Mar 2010 (built with OpenSSL 1.0.1e 11 Feb 2013)&lt;/p&gt;

&lt;p&gt;2018-05-04T11:35:43.768-0400 I CONTROL&#160; &#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; options: {config: &quot;/mongo/mongodb-bi-2.4.1/conf/mongosqld.conf&quot;, systemLog:&lt;/p&gt;

{path: &quot;/mongo/mongodb-bi-2.4.1/logs/mongosqld.log&quot;}

&lt;p&gt;, security: {enabled: true}, mongodb: {net: {uri: &quot;&amp;lt;hostname&amp;gt;:27018&quot;, auth: {username: &quot;superadmin&quot;, password: &quot;&amp;lt;protected&amp;gt;&quot;, source: &quot;admin&quot;}}}}&lt;/p&gt;

&lt;p&gt;2018-05-04T11:35:43.770-0400 I NETWORK&#160; &#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; waiting for connections at 127.0.0.1:3307&lt;/p&gt;

&lt;p&gt;2018-05-04T11:35:43.770-0400 I NETWORK&#160; &#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; waiting for connections at /tmp/mysql.sock&lt;/p&gt;

&lt;p&gt;2018-05-04T11:35:43.770-0400 I SAMPLER&#160; &#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;schemaDiscovery&amp;#93;&lt;/span&gt; initializing schema&lt;/p&gt;

&lt;p&gt;2018-05-04T11:35:43.800-0400 I SAMPLER&#160; &#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;schemaDiscovery&amp;#93;&lt;/span&gt; sampling MongoDB for schema...&lt;/p&gt;

&lt;p&gt;2018-05-04T11:43:53.459-0400 I SAMPLER&#160; &#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;schemaDiscovery&amp;#93;&lt;/span&gt; mapped schema for 279 namespaces:&#160;&lt;/p&gt;

&lt;p&gt;I followed the instructions in &lt;a href=&quot;https://docs.mongodb.com/bi-connector/master/connect/tableau/#connect-from-tableau-with-the-c-authentication-plugin&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://docs.mongodb.com/bi-connector/master/connect/tableau/#connect-from-tableau-with-the-c-authentication-plugin&lt;/a&gt;&#160;to connect from Tableau 10.3 but I get an error (please see attached). Please let me know how to resolve this issue.&#160;&#160;&lt;/p&gt;</description>
                <environment></environment>
        <key id="540249">DOCS-11674</key>
            <summary>Unable to connect to BI connector using Tableau 10.3</summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="jonathan.destefano@mongodb.com">Jonathan DeStefano</assignee>
                                    <reporter username="mythreyi.solai@fmc-na.com">Mythreyi Solai</reporter>
                        <labels>
                    </labels>
                <created>Mon, 7 May 2018 15:19:07 +0000</created>
                <updated>Mon, 7 May 2018 17:17:46 +0000</updated>
                            <resolved>Mon, 7 May 2018 17:17:46 +0000</resolved>
                                    <version>3.4.7</version>
                                                    <component>BI Connector</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="1884869" author="jonathan.destefano" created="Mon, 7 May 2018 17:17:46 +0000"  >&lt;p&gt;This ticket has been migrated to support.  Please reference support ticket 00494427.&lt;/p&gt;


&lt;p&gt;Thanks &amp;amp; Regards,&lt;br/&gt;
Jon&lt;/p&gt;</comment>
                            <comment id="1884734" author="jonathan.destefano" created="Mon, 7 May 2018 16:04:44 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=mythreyi.solai%40fmc-na.com&quot; class=&quot;user-hover&quot; rel=&quot;mythreyi.solai@fmc-na.com&quot;&gt;mythreyi.solai@fmc-na.com&lt;/a&gt;, &lt;/p&gt;

&lt;p&gt;Thanks for filing a DOCS ticket.  Upon first glance it looks like your BI Connector &lt;b&gt;mongosqld&lt;/b&gt; is running on 127.0.0.1 (localhost) but your Tableau connection (from the screenshot) is pointing to a different remote host, possibly the MongoDB deployment? &lt;/p&gt;

&lt;p&gt;The error looks more like a connection error than an authentication error, so please try the following:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;On the Tableau &quot;MongoDB BI Connector&quot; screen, set &lt;b&gt;server&lt;/b&gt; to 127.0.0.1.  This will ensure Tableau is pointing to your locally running &lt;b&gt;mongosqld&lt;/b&gt; and not your MongoDB deployment.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;If this still does not work let&apos;s confirm the authenticating user (from Tableau screen) has sufficient privileges and can connect to the MongoDB deployment via the &lt;a href=&quot;https://docs.mongodb.com/manual/reference/program/mongo/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;mongo&lt;/a&gt; shell and query one of the namespaces in the &quot;mapped schema&quot; from the log.&lt;/p&gt;

&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;mongo --host &amp;lt;mongodb-hostname&amp;gt; --port &amp;lt;mongodb-port&amp;gt; --username &amp;lt;user-from-screenshot&amp;gt; --password &amp;lt;password-from-screenshot&amp;gt; --authenticationDatabase &amp;lt;database-from-screenshot&amp;gt;&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;


&lt;p&gt;Regards,&lt;br/&gt;
Jon&lt;br/&gt;
MongoDB Docs Team&lt;/p&gt;</comment>
                            <comment id="1884682" author="ravind.kumar" created="Mon, 7 May 2018 15:36:30 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=mythreyi.solai%40fmc-na.com&quot; class=&quot;user-hover&quot; rel=&quot;mythreyi.solai@fmc-na.com&quot;&gt;mythreyi.solai@fmc-na.com&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;Thank you for filing a ticket on the MongoDB BI connector. I&apos;ve redacted some additional information from what you provided to remove potentially sensitive information, such as hostnames and schema patterns. We have retained this data as a protected comment, so our engineers can still see it. Please note that the MongoDB DOCS project is a public-facing project. Our engineers can advise you of secure methods for transmitting log information.&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="186202" name="Screen Shot 2018-05-07 at 10.59.14 AM.png" size="922025" author="mythreyi.solai@fmc-na.com" created="Mon, 7 May 2018 14:59:35 +0000"/>
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