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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-13270] [Atlas] Reset MFA fails</title>
                <link>https://jira.mongodb.org/browse/DOCS-13270</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;h2&gt;&lt;a name=&quot;Description&quot;&gt;&lt;/a&gt;Description&lt;/h2&gt;
&lt;p&gt;When trying to Reset MFA in Atlas and after creating a DB user for it and follow the procedure written in the documentation, we get &quot;The agent API key and project user resetting two-factor authentication do not belong to the same project.&#160;Please&#160;file a support ticket at&#160;&lt;a href=&quot;https://support.mongodb.com/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;support.mongodb.com&lt;/a&gt;&#160;for further assistance.&quot;.&lt;/p&gt;

&lt;p&gt;API key is required for the cloud MFA reset and not in the Atlas.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;h2&gt;&lt;a name=&quot;Scopeofchanges&quot;&gt;&lt;/a&gt;Scope of changes&lt;/h2&gt;

&lt;h2&gt;&lt;a name=&quot;ImpacttoOtherDocs&quot;&gt;&lt;/a&gt;Impact to Other Docs&lt;/h2&gt;

&lt;h2&gt;&lt;a name=&quot;MVP%28WorkandDate%29&quot;&gt;&lt;/a&gt;MVP (Work and Date)&lt;/h2&gt;

&lt;h2&gt;&lt;a name=&quot;Resources%28ScopeorDesignDocs%2CInvision%2Cetc.%29&quot;&gt;&lt;/a&gt;Resources (Scope or Design Docs, Invision, etc.)&lt;/h2&gt;
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                <environment></environment>
        <key id="1041767">DOCS-13270</key>
            <summary>[Atlas] Reset MFA fails</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13202">Works as Designed</resolution>
                                        <assignee username="steve.renaker@mongodb.com">Steve Renaker</assignee>
                                    <reporter username="andreas.chrysoulakis@gemalto.com">Andreas CHRYSOULAKIS</reporter>
                        <labels>
                    </labels>
                <created>Mon, 9 Dec 2019 12:06:58 +0000</created>
                <updated>Fri, 27 Oct 2023 13:19:15 +0000</updated>
                            <resolved>Wed, 18 Dec 2019 19:35:08 +0000</resolved>
                                                                    <component>Atlas</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="2643995" author="steve.renaker" created="Wed, 18 Dec 2019 18:25:05 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=andreas.chrysoulakis%40gemalto.com&quot; class=&quot;user-hover&quot; rel=&quot;andreas.chrysoulakis@gemalto.com&quot;&gt;andreas.chrysoulakis@gemalto.com&lt;/a&gt;,&#160;&lt;/p&gt;

&lt;p&gt;The documentation for resetting Atlas MFA is&#160;&lt;a href=&quot;https://docs.atlas.mongodb.com/security-two-factor-authentication/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;here&lt;/a&gt;. If you run into trouble, you can file a &lt;a href=&quot;https://support.mongodb.com/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;support ticket&lt;/a&gt;. If something in the documentation appears to be incorrect, please detail the issue here. Thanks!&lt;/p&gt;</comment>
                            <comment id="2593574" author="jonathan.destefano" created="Mon, 9 Dec 2019 14:24:32 +0000"  >&lt;p&gt;Thanks for filing a DOCS ticket Andreas. &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=steve.renaker&quot; class=&quot;user-hover&quot; rel=&quot;steve.renaker&quot;&gt;steve.renaker&lt;/a&gt; Mind investigating when you get some bandwidth?&lt;/p&gt;</comment>
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