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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-13765] ssl issue on developer.mongodb.com</title>
                <link>https://jira.mongodb.org/browse/DOCS-13765</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;A user is trying to access our websites developer.mongodb.com and docs.mongodb.com&lt;br/&gt;
and gets the status of ssl as expired&lt;br/&gt;
The browser  flags no errors for the SSL certificates.&lt;br/&gt;
However, a screenshot to confirm the same is attached in the ticket.&lt;/p&gt;</description>
                <environment></environment>
        <key id="1408525">DOCS-13765</key>
            <summary>ssl issue on developer.mongodb.com</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13201">Fixed</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="disha.gaur@mongodb.com">Disha Gaur</reporter>
                        <labels>
                            <label>CTSA</label>
                    </labels>
                <created>Tue, 14 Jul 2020 06:06:40 +0000</created>
                <updated>Sun, 29 Oct 2023 13:54:59 +0000</updated>
                            <resolved>Wed, 27 Jan 2021 07:59:35 +0000</resolved>
                                                                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="3584372" author="disha.gaur" created="Wed, 27 Jan 2021 07:59:35 +0000"  >&lt;p&gt;The user mentioned it was an issue with their vpn hence resolving the ticket.&lt;/p&gt;</comment>
                            <comment id="3293882" author="disha.gaur" created="Tue, 21 Jul 2020 05:10:34 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=sue.kerschbaumer&quot; class=&quot;user-hover&quot; rel=&quot;sue.kerschbaumer&quot;&gt;sue.kerschbaumer&lt;/a&gt; The user mentioned it was issue with their VPN which has been fixed now, we can close the ticket now.&lt;/p&gt;</comment>
                            <comment id="3285560" author="disha.gaur" created="Wed, 15 Jul 2020 04:22:11 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=sue.kerschbaumer&quot; class=&quot;user-hover&quot; rel=&quot;sue.kerschbaumer&quot;&gt;sue.kerschbaumer&lt;/a&gt; I have asked them about the region and browser..awaiting their response.&lt;/p&gt;</comment>
                            <comment id="3285477" author="sue.kerschbaumer" created="Wed, 15 Jul 2020 02:17:05 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=disha.gaur&quot; class=&quot;user-hover&quot; rel=&quot;disha.gaur&quot;&gt;disha.gaur&lt;/a&gt; do we have information about the browser and region this users was accessing from? We are not able to reproduce this issue and Fastly cannot either.&lt;/p&gt;</comment>
                            <comment id="3285055" author="sue.kerschbaumer" created="Tue, 14 Jul 2020 19:39:28 +0000"  >&lt;p&gt;Fastly reports these certs are valid.&lt;/p&gt;

&lt;p&gt; &lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;a id=&quot;269884_thumb&quot; href=&quot;https://jira.mongodb.org/secure/attachment/269884/269884_Screen+Shot+2020-07-14+at+3.36.05+PM.png&quot; title=&quot;Screen Shot 2020-07-14 at 3.36.05 PM.png&quot; file-preview-type=&quot;image&quot; file-preview-id=&quot;269884&quot; file-preview-title=&quot;Screen Shot 2020-07-14 at 3.36.05 PM.png&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/thumbnail/269884/_thumb_269884.png&quot; style=&quot;border: 0px solid black&quot; role=&quot;presentation&quot;/&gt;&lt;/a&gt;&lt;/span&gt; &lt;/p&gt;

&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=colin.hoglund&quot; class=&quot;user-hover&quot; rel=&quot;colin.hoglund&quot;&gt;colin.hoglund&lt;/a&gt; any idea why we might seeing certs expire when they are valid on fastly?&lt;/p&gt;</comment>
                            <comment id="3285024" author="alex.dao" created="Tue, 14 Jul 2020 19:27:19 +0000"  >&lt;p&gt;Looks like this belongs with the Docs team. &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=elle.shwer&quot; class=&quot;user-hover&quot; rel=&quot;elle.shwer&quot;&gt;elle.shwer&lt;/a&gt;&#160;- Sending your way.&#160;&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="269766" name="Image 2020-07-02 at 2.34.34 PM.png" size="408154" author="disha.gaur@mongodb.com" created="Tue, 14 Jul 2020 06:05:37 +0000"/>
                            <attachment id="269884" name="Screen Shot 2020-07-14 at 3.36.05 PM.png" size="284643" author="sue.kerschbaumer@mongodb.com" created="Tue, 14 Jul 2020 19:38:40 +0000"/>
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