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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-14624] [Atlas] SLA Still states related to M30 when on 23rd June its M10</title>
                <link>https://jira.mongodb.org/browse/DOCS-14624</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;On this Best Practices docs&#160;&lt;a href=&quot;https://docs.atlas.mongodb.com/best-practices/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://docs.atlas.mongodb.com/best-practices/&lt;/a&gt;&#160;it still states that the 99.995% uptime is for M30 and above, but after you click through to the SLA that was changed to M10 and above on 23rd June. Can this be corrected to M10 on this page? I just incorrectly communicated to a customer and then realised it was wrong after the fact when I went to the SLA specifically: &lt;a href=&quot;https://www.mongodb.com/cloud/atlas/sla&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://www.mongodb.com/cloud/atlas/sla&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;Thanks!&lt;/p&gt;

&lt;p&gt;Leanna&lt;/p&gt;</description>
                <environment></environment>
        <key id="1809001">DOCS-14624</key>
            <summary>[Atlas] SLA Still states related to M30 when on 23rd June its M10</summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13201">Fixed</resolution>
                                        <assignee username="zach.carr@mongodb.com">Zachary Carr</assignee>
                                    <reporter username="leanna.lewis@mongodb.com">Leanna Lewis</reporter>
                        <labels>
                            <label>cet-captain</label>
                    </labels>
                <created>Tue, 6 Jul 2021 05:00:52 +0000</created>
                <updated>Sun, 29 Oct 2023 13:53:43 +0000</updated>
                            <resolved>Tue, 13 Jul 2021 14:40:35 +0000</resolved>
                                                                    <component>Atlas</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>1</watches>
                                                                                                                <comments>
                            <comment id="3933220" author="zach.carr" created="Wed, 14 Jul 2021 14:01:08 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=leanna.lewis&quot; class=&quot;user-hover&quot; rel=&quot;leanna.lewis&quot;&gt;leanna.lewis&lt;/a&gt;, that&apos;s an issue we have with docs updates - it can take a few hours to a day to render properly after publish. Sometimes refreshing your browser cache will solve it. I see it displaying properly as M10 now and so I think it&apos;s all set, but please feel free to comment/reopen if the page still isn&apos;t updated for you.&lt;/p&gt;</comment>
                            <comment id="3931894" author="leanna.lewis" created="Tue, 13 Jul 2021 22:43:03 +0000"  >&lt;p&gt;Hi Zachary&lt;/p&gt;

&lt;p&gt;Even after I clear cookies and refresh the page, it briefly flashes to&lt;br/&gt;
state M10 but then changes back to M30 again? See below:&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;image: image.png&amp;#93;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;Thanks,&lt;/p&gt;

&lt;p&gt;Leanna&lt;/p&gt;

&lt;p&gt;&amp;#8211;&lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;image: Image result for mongodb logo&amp;#93;&lt;/span&gt;&lt;/p&gt;

{name     : &quot;Leanna Lewis&quot;,

 title    : &quot;Senior Customer Success Manager, APAC&quot;,

 phone    : &quot;+61.458.680.556&quot;,

 email    : &quot;leanna.lewis@mongodb.com&quot;,

 linkedin : &quot;in/leannalewis/ &amp;lt;https://www.linkedin.com/in/leannalewis/&amp;gt;&quot;,

 location : &quot;Sydney, Australia&quot;}


&lt;p&gt;Join us at &lt;b&gt;MongoDB.live&lt;/b&gt;!  Learn more and register &lt;b&gt;HERE&lt;/b&gt;&lt;br/&gt;
&amp;lt;&lt;a href=&quot;https://www.mongodb.com/live?tck=leanna.lewis&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://www.mongodb.com/live?tck=leanna.lewis&lt;/a&gt;&amp;gt;.&lt;/p&gt;

&lt;p&gt;*This event is aligned to the US Eastern time zone. All sessions will be&lt;br/&gt;
available on-demand after they conclude.&lt;/p&gt;


&lt;p&gt;On Wed, Jul 14, 2021 at 12:41 AM Zachary Carr (Jira) &amp;lt;jira@mongodb.org&amp;gt;&lt;/p&gt;
</comment>
                            <comment id="3930588" author="zach.carr" created="Tue, 13 Jul 2021 14:40:35 +0000"  >&lt;p&gt;Updated the cluster tier on the best practices page to M10, merged to master.&lt;/p&gt;</comment>
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