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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-15082] [TOOLS] My MongoDB not working properly: WT_ERROR: non-specific WiredTiger error</title>
                <link>https://jira.mongodb.org/browse/DOCS-15082</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>

&lt;p&gt;Engineering Description&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;ProblemStatement%2FRationale&quot;&gt;&lt;/a&gt;&lt;b&gt;Problem Statement/Rationale&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;My mongodb failed to start normally after I restarted the server, and prompted me that there was an error on something called wiredtiger. My project is built on PM2. This project is very urgent, so I hope someone can help me fix this problem.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AdditionalNotes&quot;&gt;&lt;/a&gt;&lt;b&gt;Additional Notes&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;1|mongodb | 2022-01-31T14:44:47.416+0800 I - &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected data files in /data/db created by the &apos;wiredTiger&apos; storage engine, so setting the active storage engine to &apos;wiredTiger&apos;.&lt;br/&gt;
1|mongodb | 2022-01-31T14:44:47.416+0800 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; &lt;br/&gt;
1|mongodb | 2022-01-31T14:44:47.416+0800 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; ** WARNING: Using the XFS filesystem is strongly recommended with the WiredTiger storage engine&lt;br/&gt;
1|mongodb | 2022-01-31T14:44:47.416+0800 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; ** See &lt;a href=&quot;http://dochub.mongodb.org/core/prodnotes-filesystem&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;http://dochub.mongodb.org/core/prodnotes-filesystem&lt;/a&gt;&lt;br/&gt;
1|mongodb | 2022-01-31T14:44:47.416+0800 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; wiredtiger_open config: create,cache_size=3212M,session_max=20000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),cache_cursors=false,compatibility=(release=&quot;3.0&quot;,require_max=&quot;3.0&quot;),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),statistics_log=(wait=0),verbose=(recovery_progress),&lt;br/&gt;
1|mongodb | 2022-01-31T14:44:47.929+0800 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (-31802) &lt;span class=&quot;error&quot;&gt;&amp;#91;1643611487:929417&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;176701:0x7f29f063cf40&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: unable to read root page from &lt;a href=&quot;file:WiredTiger.wt:&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt:&lt;/a&gt; WT_ERROR: non-specific WiredTiger error&lt;br/&gt;
1|mongodb | 2022-01-31T14:44:47.929+0800 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1643611487:929483&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;176701:0x7f29f063cf40&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: WiredTiger has failed to open its metadata&lt;br/&gt;
1|mongodb | 2022-01-31T14:44:47.929+0800 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1643611487:929491&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;176701:0x7f29f063cf40&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: This may be due to the database files being encrypted, being from an older version or due to corruption on disk&lt;br/&gt;
1|mongodb | 2022-01-31T14:44:47.929+0800 E STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1643611487:929498&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;176701:0x7f29f063cf40&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: You should confirm that you have opened the database with the correct options including all encryption and compression options&lt;br/&gt;
1|mongodb | 2022-01-31T14:44:47.930+0800 E - &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Assertion: 28595:-31802: WT_ERROR: non-specific WiredTiger error src/mongo/db/storage/wiredtiger/wiredtiger_kv_engine.cpp 421&lt;br/&gt;
1|mongodb | 2022-01-31T14:44:47.930+0800 I STORAGE &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; exception in initAndListen: Location28595: -31802: WT_ERROR: non-specific WiredTiger error, terminating&lt;br/&gt;
1|mongodb | 2022-01-31T14:44:47.930+0800 I NETWORK &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutdown: going to close listening sockets...&lt;br/&gt;
1|mongodb | 2022-01-31T14:44:47.930+0800 I NETWORK &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; removing socket file: /tmp/mongodb-27017.sock&lt;br/&gt;
1|mongodb | 2022-01-31T14:44:47.930+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; now exiting&lt;br/&gt;
1|mongodb | 2022-01-31T14:44:47.930+0800 I CONTROL &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutting down with code:100&lt;/p&gt;

&lt;p&gt;&lt;b&gt;I put the other important documents in the &quot;attachment&quot;.&lt;/b&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="1975758">DOCS-15082</key>
            <summary>[TOOLS] My MongoDB not working properly: WT_ERROR: non-specific WiredTiger error</summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                                <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13200">Declined</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="-1">None</reporter>
                        <labels>
                    </labels>
                <created>Wed, 2 Feb 2022 13:03:31 +0000</created>
                <updated>Mon, 30 Oct 2023 19:22:03 +0000</updated>
                            <resolved>Wed, 2 Feb 2022 13:04:50 +0000</resolved>
                                                    <fixVersion>Server_Docs_20231030</fixVersion>
                                    <component>tools</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>1</watches>
                                                                                                                <comments>
                            <comment id="4330010" author="tim.fogarty" created="Wed, 2 Feb 2022 13:04:25 +0000"  >&lt;p&gt;This got auto generated by accident from a user&apos;s ticket. I&apos;m going to close this.&lt;/p&gt;</comment>
                    </comments>
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                            <issuelinktype id="10320">
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            <issuekey id="1975672">TOOLS-3036</issuekey>
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