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    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-15970] [Server] Customer logs can be lost/suppressed when logging to SYSLOG</title>
                <link>https://jira.mongodb.org/browse/DOCS-15970</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;When logging to syslog, messages are subject to the rules as defined in /etc/systemd/journald.conf.&#160; By default, this limits log message bursts to 1000 messages within a 30 second period.&#160; Any messages that exceed this limit are enumerated and suppressed by systemd-journal (Suppressed 6512 messages from /system.slice/mongodb-mms-automation-agent.service).&lt;/p&gt;

&lt;p&gt;When it rains, it pours, and any sufficiently large problem within a cluster can lose messages precisely when those messages are most necessary for troubleshooting purposes.&lt;/p&gt;

&lt;p&gt;Proposing that we include this limitation in our documentation when customers are logging to syslog, as well as a recommendation to increase the RateLimitBurst parameter in /etc/systemd/journald.conf to handle more messages.&#160; In a recent customer case, we saw 10k-15k messages being suppressed.&#160;&lt;/p&gt;

&lt;p&gt;Potential updates:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Clarify the syslog limit info in &lt;a href=&quot;https://www.mongodb.com/docs/v6.0/tutorial/configure-auditing/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Configure Auditing&lt;/a&gt;&lt;/li&gt;
	&lt;li&gt;Add info to &lt;a href=&quot;https://www.mongodb.com/docs/manual/reference/log-messages/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Log Messages&lt;/a&gt;&lt;/li&gt;
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&lt;p&gt;&#160;&lt;/p&gt;</description>
                <environment>Linux, logging to syslog</environment>
        <key id="2293611">DOCS-15970</key>
            <summary>[Server] Customer logs can be lost/suppressed when logging to SYSLOG</summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13201">Fixed</resolution>
                                        <assignee username="dachary.carey@mongodb.com">Dachary Carey</assignee>
                                    <reporter username="jeff.natiuk@mongodb.com">Jeffrey Natiuk</reporter>
                        <labels>
                            <label>quick-win</label>
                            <label>server-docs-bug-bash</label>
                    </labels>
                <created>Tue, 21 Mar 2023 15:54:54 +0000</created>
                <updated>Mon, 30 Oct 2023 19:45:49 +0000</updated>
                            <resolved>Thu, 13 Jul 2023 13:31:08 +0000</resolved>
                                                    <fixVersion>Server_Docs_20231030</fixVersion>
                                    <component>Server</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="5564484" author="JIRAUSER1258340" created="Thu, 13 Jul 2023 17:21:32 +0000"  >&lt;p&gt;I accidentally marked this as &quot;DOCSP&quot; instead of &quot;DOCS&quot; in the GitHub PR, so the automatic linking didn&apos;t work. This was resolved in PR3775, which is now merged: &lt;a href=&quot;https://github.com/10gen/docs-mongodb-internal/pull/3775&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/docs-mongodb-internal/pull/3775&lt;/a&gt;&lt;/p&gt;</comment>
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