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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[DOCS-15980] [Tools] mongodump/mongorestore compatibility issue w/ Ubuntu 18.0.4</title>
                <link>https://jira.mongodb.org/browse/DOCS-15980</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;Hi Docs team,&lt;/p&gt;

&lt;p&gt;We&apos;ve had a few cases recently where users are running into an issue when using mongodump on their Ubuntu 18.04 VM. The error was &lt;em&gt;&lt;b&gt;error parsing uri: lookup&#160;&lt;a href=&quot;http://tmp-drp-restore.ebcxs.mongodb.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;tmp-drp-restore.ebcxs.mongodb.net&lt;/a&gt; on 127.0.0.53:53: cannot unmarshal DNS message.&lt;/b&gt;&lt;/em&gt;&lt;/p&gt;

&lt;p&gt;Having tested this, it seems to be only affecting Ubuntu v18.04 and not v20.04. The customer was using the latest version of mongodump v100.7.0. This problem seems to be due to non-compliant DNS resolvers or DNS Servers (i.e. Ubuntu 18.04&apos;s native DNS resolver systemd, etc)) in the wild. This issue can be bypassed on Ubuntu 18.04 by modifying the /etc/resolv.conf file to point directly at another DNS resolver instead of going through the systemd-resolver.&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;&lt;a href=&quot;https://jira.mongodb.org/browse/GODRIVER-2679&quot; title=&quot;Improve docs/message for &amp;quot;cannot unmarshal DNS message&amp;quot; error&quot; class=&quot;issue-link&quot; data-issue-key=&quot;GODRIVER-2679&quot;&gt;&lt;del&gt;GODRIVER-2679&lt;/del&gt;&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Requested Action:&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;A suggestion would be to update our mongodump/mongorestore platform compatibility section of the documentation or add a note to highlight this issue so that customers are aware? Ty.&#160;&lt;/p&gt;</description>
                <environment>So far Ubuntu 18.04. This does not affect Ubuntu 20.04. I have not tested this on version 16.04 or 14.04</environment>
        <key id="2295092">DOCS-15980</key>
            <summary>[Tools] mongodump/mongorestore compatibility issue w/ Ubuntu 18.0.4</summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="2" iconUrl="https://jira.mongodb.org/images/icons/priorities/critical.svg">Critical - P2</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13201">Fixed</resolution>
                                        <assignee username="dave.cuthbert@mongodb.com">Dave Cuthbert</assignee>
                                    <reporter username="will.huang@mongodb.com">Will Huang</reporter>
                        <labels>
                    </labels>
                <created>Wed, 22 Mar 2023 17:39:55 +0000</created>
                <updated>Mon, 30 Oct 2023 19:25:38 +0000</updated>
                            <resolved>Thu, 6 Apr 2023 17:33:51 +0000</resolved>
                                                    <fixVersion>Server_Docs_20231030</fixVersion>
                                    <component>Server</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>1</watches>
                                                                                                                <comments>
                            <comment id="5330467" author="xgen-internal-githook" created="Thu, 6 Apr 2023 17:24:20 +0000"  >&lt;p&gt;Author: &lt;/p&gt;
{&apos;name&apos;: &apos;Dave Cuthbert&apos;, &apos;email&apos;: &apos;69165704+davemungo@users.noreply.github.com&apos;, &apos;username&apos;: &apos;davemungo&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-15980&quot; title=&quot;[Tools] mongodump/mongorestore compatibility issue w/ Ubuntu 18.0.4&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-15980&quot;&gt;&lt;del&gt;DOCS-15980&lt;/del&gt;&lt;/a&gt; ubuntu compatibility (#84)&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-15980&quot; title=&quot;[Tools] mongodump/mongorestore compatibility issue w/ Ubuntu 18.0.4&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-15980&quot;&gt;&lt;del&gt;DOCS-15980&lt;/del&gt;&lt;/a&gt; ubuntu compatibility&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;Fix build errors&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-15980&quot; title=&quot;[Tools] mongodump/mongorestore compatibility issue w/ Ubuntu 18.0.4&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-15980&quot;&gt;&lt;del&gt;DOCS-15980&lt;/del&gt;&lt;/a&gt; ubuntu compatibility&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;Copyable&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;Review feedback&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;Subst&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;Clean up&lt;br/&gt;
Branch: master&lt;br/&gt;
&lt;a href=&quot;https://github.com/mongodb/docs-commandline-tools/commit/c29b1a8549fb1b0266302e8916220d2428a28e8f&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/mongodb/docs-commandline-tools/commit/c29b1a8549fb1b0266302e8916220d2428a28e8f&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;
</comment>
                            <comment id="5293176" author="JIRAUSER1264464" created="Wed, 22 Mar 2023 18:54:22 +0000"  >&lt;p&gt;Bumped priority due to linked customer issue.&lt;/p&gt;</comment>
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