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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-1831] Add network connectivity troubleshooting info for connecting to SNMP functionality</title>
                <link>https://jira.mongodb.org/browse/DOCS-1831</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;If you can&apos;t access the SNMP information (enterprise) with snmpwalk or similar or localhost, ie. seeing this:&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
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					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;$ snmpwalk -m MONGO-MIB -v 2c -c mongodb 127.0.0.1:1161 1.3.6.1.4.1.37601&lt;/span&gt;&lt;/pre&gt;
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						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;Timeout: No Response from 127.0.0.1:1161&lt;/span&gt;&lt;/pre&gt;
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&lt;p&gt;They should verify:&lt;/p&gt;
&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;localhost is in &lt;tt&gt;/etc/hosts&lt;/tt&gt;&lt;/li&gt;
	&lt;li&gt;mongod is allowed on 127.0.0.1 in &lt;tt&gt;/etc/hosts.allow&lt;/tt&gt;&lt;/li&gt;
	&lt;li&gt;mongod is not blocked in 127.0.0.1 in &lt;tt&gt;/etc/hosts.deny&lt;/tt&gt;&lt;/li&gt;
	&lt;li&gt;&lt;tt&gt;iptables&lt;/tt&gt; -nL doesn&apos;t show 127.0.0.1 or that port in the loopback interface is blocked&lt;/li&gt;
	&lt;li&gt;the &lt;tt&gt;agentaddress&lt;/tt&gt; is correctly set in &lt;tt&gt;/etc/snmp/mongod.conf&lt;/tt&gt;&lt;/li&gt;
&lt;/ul&gt;
</description>
                <environment></environment>
        <key id="86630">DOCS-1831</key>
            <summary>Add network connectivity troubleshooting info for connecting to SNMP functionality</summary>
                <type id="4" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14710&amp;avatarType=issuetype">Improvement</type>
                                            <priority id="4" iconUrl="https://jira.mongodb.org/images/icons/priorities/minor.svg">Minor - P4</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="2">Won&apos;t Fix</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="gianfranco">Gianfranco Palumbo</reporter>
                        <labels>
                            <label>enterprise</label>
                            <label>snmp</label>
                    </labels>
                <created>Tue, 20 Aug 2013 11:27:21 +0000</created>
                <updated>Wed, 11 Jan 2017 22:43:02 +0000</updated>
                            <resolved>Wed, 27 Jul 2016 17:38:49 +0000</resolved>
                                                    <fixVersion>01112017-cleanup</fixVersion>
                                    <component>manual</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="1337980" author="emily.hall" created="Wed, 27 Jul 2016 17:38:49 +0000"  >&lt;p&gt;Closed for housekeeping on 7/27/2016 by Emily Hall. &lt;br/&gt;
If you require additional support, please open a new ticket for prioritization. &lt;br/&gt;
Thanks,&lt;br/&gt;
Emily&lt;/p&gt;</comment>
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