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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-3301] MMS OnPrem Backup:  Documentation for Backup Alerts Service</title>
                <link>https://jira.mongodb.org/browse/DOCS-3301</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;MMS OnPrem Backup includes an alerting service that will alert the system administrators when problems with the system are detected.  Document the various alerts that may be received, what they mean, and what steps should be taken to resolve them.&lt;/p&gt;</description>
                <environment></environment>
        <key id="134069">DOCS-3301</key>
            <summary>MMS OnPrem Backup:  Documentation for Backup Alerts Service</summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="bgrabar">Bob Grabar</assignee>
                                    <reporter username="cailin.nelson@mongodb.com">Cailin Nelson</reporter>
                        <labels>
                    </labels>
                <created>Wed, 30 Apr 2014 01:15:44 +0000</created>
                <updated>Mon, 16 Mar 2015 23:56:33 +0000</updated>
                            <resolved>Wed, 21 May 2014 21:41:28 +0000</resolved>
                                                    <fixVersion>v1.3.5</fixVersion>
                    <fixVersion>mms-1.4</fixVersion>
                                    <component>Cloud Manager</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="709893" author="xgen-internal-githook" created="Tue, 2 Sep 2014 23:11:16 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;username&apos;: u&apos;bgrabar&apos;, u&apos;name&apos;: u&apos;Bob Grabar&apos;, u&apos;email&apos;: u&apos;bob.grabar@10gen.com&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-3301&quot; title=&quot;MMS OnPrem Backup:  Documentation for Backup Alerts Service&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-3301&quot;&gt;&lt;del&gt;DOCS-3301&lt;/del&gt;&lt;/a&gt; document backup alerts service&lt;br/&gt;
Branch: next&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/2ccf229872be2003f4907e3e9f38bb468db977b9&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/2ccf229872be2003f4907e3e9f38bb468db977b9&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="592263" author="xgen-internal-githook" created="Wed, 21 May 2014 21:51:43 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;username&apos;: u&apos;bgrabar&apos;, u&apos;name&apos;: u&apos;Bob Grabar&apos;, u&apos;email&apos;: u&apos;bob.grabar@10gen.com&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-3301&quot; title=&quot;MMS OnPrem Backup:  Documentation for Backup Alerts Service&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-3301&quot;&gt;&lt;del&gt;DOCS-3301&lt;/del&gt;&lt;/a&gt; document backup alerts service&lt;br/&gt;
Branch: v1.4&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/8f373169e00a9d845206e2fb2c0300ed2298b15e&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/8f373169e00a9d845206e2fb2c0300ed2298b15e&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="592262" author="xgen-internal-githook" created="Wed, 21 May 2014 21:51:43 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;username&apos;: u&apos;bgrabar&apos;, u&apos;name&apos;: u&apos;Bob Grabar&apos;, u&apos;email&apos;: u&apos;bob.grabar@10gen.com&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-3301&quot; title=&quot;MMS OnPrem Backup:  Documentation for Backup Alerts Service&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-3301&quot;&gt;&lt;del&gt;DOCS-3301&lt;/del&gt;&lt;/a&gt; document backup alerts service&lt;br/&gt;
Branch: master&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/2ccf229872be2003f4907e3e9f38bb468db977b9&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/2ccf229872be2003f4907e3e9f38bb468db977b9&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="581347" author="cailin.nelson@10gen.com" created="Mon, 12 May 2014 21:52:02 +0000"  >&lt;h4&gt;&lt;a name=&quot;BackupAgentDown&quot;&gt;&lt;/a&gt;Backup Agent Down&lt;/h4&gt;

&lt;p&gt;If the Backup Agent for any Group with at least one active replica set or cluster is down for more than 1 hour, this alert is triggered. &lt;/p&gt;

&lt;p&gt;To resolve:&lt;br/&gt;
1. Locate the Group in the MMS interface.&lt;br/&gt;
2. Click on Backup -&amp;gt; Backup Agents to see what server the Backup Agent is hosted on.&lt;br/&gt;
3. Check the Backup Agent log file on that server.&lt;/p&gt;

&lt;h4&gt;&lt;a name=&quot;BackupsBroken&quot;&gt;&lt;/a&gt;Backups Broken&lt;/h4&gt;

&lt;p&gt;If the MMS Backup system detects an inconsistency the Backup state for that replica set will be marked as &quot;broken&quot;.  To debug:&lt;/p&gt;

&lt;p&gt;1. Check the corresponding Backup Agent log.  If you see a &quot;Failed Common Points&quot; test, one of the following may have happened.&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;A significant rollback event occurred on the backed up replica set.  In this case a resync of the replica set will be required.&lt;/li&gt;
	&lt;li&gt;The oplog collection of the backed up replica set was resized or deleted.  In this case a resync of the replica set will be required.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;2. Check the corresponding log file by going to Admin : Jobs :  SomeJob: Logs&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;An error message explaining the problem should appear.  Contact MongoDB Support if you need help interpreting.&lt;/li&gt;
&lt;/ul&gt;


&lt;h4&gt;&lt;a name=&quot;ClustershotFailed&quot;&gt;&lt;/a&gt;Clustershot Failed&lt;/h4&gt;

&lt;p&gt;If the MMS Backup system cannot successfully take a clustershot for a sharded cluster backup, this alert will be generated.  The alert text should contain the reason for the problem.  Common problems include:&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;There was no reachable mongos.  To resolve, ensure that there is at least one mongos showing in Hosts : Mongos&lt;/li&gt;
	&lt;li&gt;The balancer could not be stopped.  To resolve, check the log files for the first config server to determine why the balancer will not stop.&lt;/li&gt;
	&lt;li&gt;Could not insert a token in one or more shards.  To resolve, ensure connectivity between the Backup Agent and all shards.&lt;/li&gt;
&lt;/ul&gt;


&lt;h4&gt;&lt;a name=&quot;BindFailure&quot;&gt;&lt;/a&gt;Bind Failure&lt;/h4&gt;

&lt;p&gt;If a new replica set cannot be bound to a Backup Daemon, this alert will be generated.  The alert test should contain a reason for the problem. Common problems include:&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;No primary found.  At the time the binding occurred, no primary could be detected by the Monitoring Agent.  Ensure that the replica set is healthy.&lt;/li&gt;
	&lt;li&gt;Not enough space available on any Backup Daemon.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;To resolve either resolve the issue above and then re-initiate the initial sync.  Alternatively, the job can be manually bound by going to Admin : Job Timeline.&lt;/p&gt;

&lt;h4&gt;&lt;a name=&quot;SnapshotBehindSnitch&quot;&gt;&lt;/a&gt;Snapshot Behind Snitch&lt;/h4&gt;

&lt;p&gt;If the latest snapshot for a replica set is significantly behind schedule, this alert will be triggered.  Check the job log at Admin : Jobs : JobName : Logs for any obvious errors.  &lt;/p&gt;
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