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        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-3665] Clarify 2FA Auth Troubleshooting</title>
                <link>https://jira.mongodb.org/browse/DOCS-3665</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;Google Authenticator asks if the code is time based or counter based. It would be useful if the &quot;Can&apos;t scan the barcode?&quot; link mentions that it was &quot;time based&quot;.&lt;/p&gt;

&lt;p&gt;Incidentally, I don&apos;t see &quot;Can&apos;t scan the barcode?&quot; mentioned anywhere in the documentation. This should be added somewhere (maybe the FAQ) to answer the question, &quot;How can I find the 2FA secret key so that I may configure multiple Google Authenticator apps to use the same account?&quot;&lt;/p&gt;

&lt;p&gt;The answer is, &quot;Choose the Google Authenticator option in the UI, and choose the &quot;Can&apos;t scan the barcode?&quot; link.&lt;/p&gt;</description>
                <environment>&lt;br/&gt;
&lt;br/&gt;
*Location*: &lt;a href=&quot;http://mms.mongodb.com/help/core/settings/&quot;&gt;http://mms.mongodb.com/help/core/settings/&lt;/a&gt;&lt;br/&gt;
*User-Agent*: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.153 Safari/537.36&lt;br/&gt;
*Screen Resolution*: 1920 x 1080&lt;br/&gt;
*repo*: REPONAME&lt;br/&gt;
*source*: core/settings&lt;br/&gt;
</environment>
        <key id="144189">DOCS-3665</key>
            <summary>Clarify 2FA Auth Troubleshooting</summary>
                <type id="4" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14710&amp;avatarType=issuetype">Improvement</type>
                                            <priority id="1" iconUrl="https://jira.mongodb.org/images/icons/priorities/blocker.svg">Blocker - P1</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="bgrabar">Bob Grabar</assignee>
                                    <reporter username="jacob.ribnik@mongodb.com">Jacob Ribnik</reporter>
                        <labels>
                            <label>collector-298ba4e7</label>
                    </labels>
                <created>Thu, 26 Jun 2014 20:40:07 +0000</created>
                <updated>Mon, 16 Mar 2015 23:56:50 +0000</updated>
                            <resolved>Fri, 27 Jun 2014 20:39:52 +0000</resolved>
                                                    <fixVersion>v1.3.7</fixVersion>
                                    <component>Cloud Manager</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="709967" author="xgen-internal-githook" created="Tue, 2 Sep 2014 23:13:16 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;username&apos;: u&apos;bgrabar&apos;, u&apos;name&apos;: u&apos;Bob Grabar&apos;, u&apos;email&apos;: u&apos;bob.grabar@10gen.com&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-3665&quot; title=&quot;Clarify 2FA Auth Troubleshooting&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-3665&quot;&gt;&lt;del&gt;DOCS-3665&lt;/del&gt;&lt;/a&gt; FAQ: configure multiple Google Authenticator apps to use same account&lt;br/&gt;
Branch: next&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/bb23ce131d8677813bf147b480aee9747a3f82a3&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/bb23ce131d8677813bf147b480aee9747a3f82a3&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="646413" author="xgen-internal-githook" created="Wed, 2 Jul 2014 20:35:42 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;username&apos;: u&apos;bgrabar&apos;, u&apos;name&apos;: u&apos;Bob Grabar&apos;, u&apos;email&apos;: u&apos;bob.grabar@10gen.com&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-3665&quot; title=&quot;Clarify 2FA Auth Troubleshooting&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-3665&quot;&gt;&lt;del&gt;DOCS-3665&lt;/del&gt;&lt;/a&gt; FAQ: configure multiple Google Authenticator apps to use same account&lt;br/&gt;
Branch: master&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/bb23ce131d8677813bf147b480aee9747a3f82a3&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/bb23ce131d8677813bf147b480aee9747a3f82a3&lt;/a&gt;&lt;/p&gt;</comment>
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