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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-3721] Create On Prem Installation Troubleshooting Guide.</title>
                <link>https://jira.mongodb.org/browse/DOCS-3721</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;Text: &lt;/p&gt;

&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;The URI or IP address for the MMS On Prem service is stored in the&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;``conf-mms.properties file``. If the URI or IP address should change,&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;then you must update the previous address with the new one&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;in the ``/opt/mongodb/mms/conf/conf-mms.properties`` file.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&amp;nbsp;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;For example if you are deploying on a system without a static IP address&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;or are deploying on EC2 without a fixed IP and restart the EC2&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;instance.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&amp;nbsp;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;Your test users who access the service must also update the address in &lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;the URL they use to connect and in their ``monitoring-agent.config`` files.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;</description>
                <environment></environment>
        <key id="145835">DOCS-3721</key>
            <summary>Create On Prem Installation Troubleshooting Guide.</summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="bgrabar">Bob Grabar</assignee>
                                    <reporter username="sam.kleinman">Sam Kleinman</reporter>
                        <labels>
                    </labels>
                <created>Mon, 7 Jul 2014 20:50:00 +0000</created>
                <updated>Mon, 16 Mar 2015 23:56:55 +0000</updated>
                            <resolved>Thu, 11 Sep 2014 20:34:38 +0000</resolved>
                                                    <fixVersion>v1.3.11</fixVersion>
                                    <component>manual</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="718041" author="xgen-internal-githook" created="Fri, 12 Sep 2014 19:04:14 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;username&apos;: u&apos;bgrabar&apos;, u&apos;name&apos;: u&apos;Bob Grabar&apos;, u&apos;email&apos;: u&apos;bob.grabar@10gen.com&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-3721&quot; title=&quot;Create On Prem Installation Troubleshooting Guide.&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-3721&quot;&gt;&lt;del&gt;DOCS-3721&lt;/del&gt;&lt;/a&gt; set the correct URI&lt;br/&gt;
Branch: v1.5&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/1d45af2862f5c2b8b80b6f7bdad50c6af889adf9&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/1d45af2862f5c2b8b80b6f7bdad50c6af889adf9&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="718040" author="xgen-internal-githook" created="Fri, 12 Sep 2014 19:04:13 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;username&apos;: u&apos;bgrabar&apos;, u&apos;name&apos;: u&apos;Bob Grabar&apos;, u&apos;email&apos;: u&apos;bob.grabar@10gen.com&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-3721&quot; title=&quot;Create On Prem Installation Troubleshooting Guide.&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-3721&quot;&gt;&lt;del&gt;DOCS-3721&lt;/del&gt;&lt;/a&gt; set the correct URI&lt;br/&gt;
Branch: master&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/0e094179d1066a75bad613e4e2784792e8e5afe7&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/0e094179d1066a75bad613e4e2784792e8e5afe7&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="716706" author="xgen-internal-githook" created="Thu, 11 Sep 2014 14:31:42 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;username&apos;: u&apos;bgrabar&apos;, u&apos;name&apos;: u&apos;Bob Grabar&apos;, u&apos;email&apos;: u&apos;bob.grabar@10gen.com&apos;}
&lt;p&gt;Message: &lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-3721&quot; title=&quot;Create On Prem Installation Troubleshooting Guide.&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-3721&quot;&gt;&lt;del&gt;DOCS-3721&lt;/del&gt;&lt;/a&gt; set the correct URI&lt;br/&gt;
Branch: next&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/2b10c087af122003cf81eaed102e667a8034081b&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/2b10c087af122003cf81eaed102e667a8034081b&lt;/a&gt;&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10012">
                    <name>Related</name>
                                                                <inwardlinks description="is related to">
                                        <issuelink>
            <issuekey id="156034">DOCS-3976</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="156674">DOCS-4000</issuekey>
        </issuelink>
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