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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-5767] Problem during installation OPS manager 1.8</title>
                <link>https://jira.mongodb.org/browse/DOCS-5767</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;Hi,&lt;br/&gt;
when i start for the first time the OPS MANAGER, i receive this error:&lt;/p&gt;

&lt;p&gt;Starting pre-flight checks&lt;br/&gt;
Failure to connect to configured mongo instance: Config&lt;/p&gt;
{loadBalance=false, encryptedCredentials=false, ssl=&apos;false&apos;, dbName=&apos;mmsdb&apos;, uri=mongodb://10.102.86.115:28001}
&lt;p&gt; Error: { &quot;serverUsed&quot; : &quot;10.102.86.115:28001&quot; , &quot;ok&quot; : 0.0 , &quot;errmsg&quot; : &quot;not authorized on admin to execute command &lt;/p&gt;
{ listDatabases: 1 }
&lt;p&gt;&quot; , &quot;code&quot; : 13}&lt;br/&gt;
Pre-flight checks failed. Service can not start.&lt;/p&gt;

&lt;p&gt;This is the machine configuration:&lt;br/&gt;
1 replica set with 3 machine: 1 primary and 2 secondary&lt;br/&gt;
1 machine for Ops Manager&lt;/p&gt;

&lt;p&gt;I follow the documentation until 4 point&lt;br/&gt;
service iptables not running&lt;br/&gt;
sealinux not started&lt;br/&gt;
file hosts is configured with rigth name machine&lt;/p&gt;

&lt;p&gt;TNX&lt;/p&gt;

&lt;p&gt;Giovanni&lt;/p&gt;

</description>
                <environment>Linux redhat 6.6 64bit - 8GB RAM - 2 CPU - 1TB HD</environment>
        <key id="214547">DOCS-5767</key>
            <summary>Problem during installation OPS manager 1.8</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="bgrabar">Bob Grabar</assignee>
                                    <reporter username="FrancoVirdis">Franco Virdis [X]</reporter>
                        <labels>
                    </labels>
                <created>Thu, 2 Jul 2015 14:08:38 +0000</created>
                <updated>Wed, 11 Jan 2017 22:31:44 +0000</updated>
                            <resolved>Tue, 7 Jul 2015 17:12:42 +0000</resolved>
                                    <version>mms-1.8</version>
                                    <fixVersion>01112017-cleanup</fixVersion>
                                    <component>Cloud Manager</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="958490" author="bgrabar" created="Mon, 6 Jul 2015 15:49:47 +0000"  >&lt;p&gt;I&apos;m sorry I didn&apos;t get back to you sooner. It looks like the problem is something specific to your setup. The best place to get an answer on this is in the &quot;mongodb-user&quot; group on Google: &lt;a href=&quot;https://groups.google.com/forum/#!forum/mongodb-user&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://groups.google.com/forum/#!forum/mongodb-user&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="957564" author="francovirdis" created="Fri, 3 Jul 2015 07:35:43 +0000"  >&lt;p&gt;Hi Bob&lt;/p&gt;

&lt;p&gt;any news?&lt;/p&gt;

&lt;p&gt;Giovanni, Franco&lt;/p&gt;</comment>
                            <comment id="956690" author="francovirdis" created="Thu, 2 Jul 2015 14:45:06 +0000"  >&lt;p&gt;&lt;a href=&quot;https://docs.opsmanager.mongodb.com/current/tutorial/install-on-prem-from-archive/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://docs.opsmanager.mongodb.com/current/tutorial/install-on-prem-from-archive/&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;TNX&lt;/p&gt;</comment>
                            <comment id="956684" author="bgrabar" created="Thu, 2 Jul 2015 14:39:10 +0000"  >&lt;p&gt;Can you send the URL for the documentation page you were looking at?&lt;/p&gt;</comment>
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