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    <title>MongoDB Jira</title>
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    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-5821] Need documentation to address issues seen in Cloud Manager and monitoring agent communication.</title>
                <link>https://jira.mongodb.org/browse/DOCS-5821</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;We regularly see an issue with users understanding the agents, how many are required for installation and how a monitoring agent communicates.  I have put together a frequent response to this, but we should have better documentation to help the customers find this.&lt;/p&gt;

&lt;p&gt;Here is my canned response:&lt;/p&gt;

&lt;blockquote&gt;
&lt;p&gt;Hi &lt;span class=&quot;error&quot;&gt;&amp;#91;customer name&amp;#93;&lt;/span&gt;,&lt;/p&gt;

&lt;p&gt;Thanks for contacting the Cloud Manager support team.  Looking at the error, it looks like the monitoring agent is unable to communicate with the nodes.  With Cloud Manager, you only need to have one Monitoring Agent and Backup agent per group.  If you look at the [agent list|&lt;/p&gt;
&lt;div class=&quot;error&quot;&gt;&lt;span class=&quot;error&quot;&gt;Unknown macro: {url of agents for group}&lt;/span&gt; &lt;/div&gt;
&lt;p&gt;], you&apos;ll see there is an active and standby for both.  You can read more about the &lt;a href=&quot;http://blog.mms.mongodb.com/post/120124825840/how-many-agents-do-i-need-and-why&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;needed agents&lt;/a&gt; in this blog post.&lt;/p&gt;

&lt;p&gt;In order to check connectivity, can you connect to the server the active monitoring agent is on, &lt;b&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;server active monitoring agent is on&amp;#93;&lt;/span&gt;&lt;/b&gt;.  Once connected to the shell, try connecting to the nodes that are unreachable with a mongo command like this:&lt;/p&gt;

&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
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&lt;p/&gt;

&lt;p&gt;You can also try pinging the servers from &lt;b&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;unreachable server&amp;#93;&lt;/span&gt;&lt;/b&gt;. If either fail, then the agent is unable to resolve the host name of the instance.  Please try this on each of the nodes and let me know.  &lt;/p&gt;&lt;/blockquote&gt;</description>
                <environment></environment>
        <key id="216228">DOCS-5821</key>
            <summary>Need documentation to address issues seen in Cloud Manager and monitoring agent communication.</summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="2">Won&apos;t Fix</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="joshua.maag@mongodb.com">Joshua Maag</reporter>
                        <labels>
                    </labels>
                <created>Fri, 10 Jul 2015 20:18:04 +0000</created>
                <updated>Wed, 11 Jan 2017 22:31:37 +0000</updated>
                            <resolved>Wed, 27 Jul 2016 18:07:21 +0000</resolved>
                                                    <fixVersion>01112017-cleanup</fixVersion>
                                    <component>Cloud Manager</component>
                    <component>Ops Manager</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="1338147" author="emily.hall" created="Wed, 27 Jul 2016 18:07:21 +0000"  >&lt;p&gt;Closed for housekeeping on 7/27/2016 by Emily Hall. &lt;br/&gt;
If you require additional support, please open a new ticket for prioritization. &lt;br/&gt;
Thanks,&lt;br/&gt;
Emily&lt;/p&gt;</comment>
                            <comment id="964486" author="allison.moore@10gen.com" created="Mon, 13 Jul 2015 15:20:39 +0000"  >&lt;p&gt;To clarify, is this confusion generally found among folks using Cloud Manager *&lt;b&gt;without&lt;/b&gt;* Automation?&lt;/p&gt;</comment>
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