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        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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            <title>[DOCS-7375] gen.key not matching error, et al.</title>
                <link>https://jira.mongodb.org/browse/DOCS-7375</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;There should be a Troubleshoot area with common errors that one might get if installing from archive. (we are getting gen.key not matching error when we first installed MMS using rpm and later uninstall then try to re-install using tar file)&lt;/p&gt;

&lt;p&gt;There should also clarity in identifying who is running the process if mongodb-mms is started from archive. Will it be the mongodb-mms user? Will it be the username of the person that is literally running the service start command? Will it be root? (It should not be root - this is bad)&lt;/p&gt;</description>
                <environment>redhat 6.5. Kernel 2.6.32-431.el6.x86_64&lt;br/&gt;
&lt;br/&gt;
installing version 2.0.2.337-1.x86_64 of MMS. &lt;br/&gt;
&lt;br/&gt;
*Location*: &lt;a href=&quot;https://docs.opsmanager.mongodb.com/current/tutorial/install-on-prem-from-archive/&quot;&gt;https://docs.opsmanager.mongodb.com/current/tutorial/install-on-prem-from-archive/&lt;/a&gt;&lt;br/&gt;
*User-Agent*: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/48.0.2564.116 Safari/537.36 OPR/35.0.2066.92&lt;br/&gt;
*Referrer*: &lt;a href=&quot;https://www.google.com/&quot;&gt;https://www.google.com/&lt;/a&gt;&lt;br/&gt;
*Screen Resolution*: 1600 x 900&lt;br/&gt;
*repo*: REPONAME&lt;br/&gt;
*source*: tutorial/install-on-prem-from-archive&lt;br/&gt;
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        <key id="271016">DOCS-7375</key>
            <summary>gen.key not matching error, et al.</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="2">Won&apos;t Fix</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="xgen-internal-docs">Docs Collector User</reporter>
                        <labels>
                            <label>collector-298ba4e7</label>
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                <created>Wed, 9 Mar 2016 00:20:15 +0000</created>
                <updated>Fri, 3 Nov 2017 11:19:22 +0000</updated>
                            <resolved>Wed, 27 Jul 2016 19:25:08 +0000</resolved>
                                                    <fixVersion>01112017-cleanup</fixVersion>
                                    <component>Ops Manager</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>1</watches>
                                                                                                                <comments>
                            <comment id="1338558" author="emily.hall" created="Wed, 27 Jul 2016 19:25:08 +0000"  >&lt;p&gt;Closed for housekeeping on 7/27/2016 by Emily Hall. &lt;br/&gt;
If you require additional support, please open a new ticket for prioritization. &lt;br/&gt;
Thanks,&lt;br/&gt;
Emily&lt;/p&gt;</comment>
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