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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-7404] Ops Manager Automation Agent sslTrustedMMSServerCertificate setting, suggest to mention root certificates for mongodb.org/mongodb.com downloads</title>
                <link>https://jira.mongodb.org/browse/DOCS-7404</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;Suggestion for this document, regarding &lt;tt&gt;sslTrustedMMSServerCertificate&lt;/tt&gt;&lt;br/&gt;
&lt;a href=&quot;https://docs.opsmanager.mongodb.com/current/reference/automation-agent/#asetting.sslTrustedMMSServerCertificate&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://docs.opsmanager.mongodb.com/current/reference/automation-agent/#asetting.sslTrustedMMSServerCertificate&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;It would be helpful to mention that if MongoDB downloads are to be done from the external network, root certificates for downloads.mongodb.org and downloads.mongodb.com should be included in the file.&lt;/p&gt;</description>
                <environment></environment>
        <key id="271966">DOCS-7404</key>
            <summary>Ops Manager Automation Agent sslTrustedMMSServerCertificate setting, suggest to mention root certificates for mongodb.org/mongodb.com downloads</summary>
                <type id="4" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14710&amp;avatarType=issuetype">Improvement</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="tony.sansone@mongodb.com">Anthony Sansone</assignee>
                                    <reporter username="alan.mccoy">Roger McCoy</reporter>
                        <labels>
                    </labels>
                <created>Sat, 12 Mar 2016 01:09:54 +0000</created>
                <updated>Mon, 29 Apr 2019 20:57:02 +0000</updated>
                            <resolved>Mon, 22 Apr 2019 22:20:54 +0000</resolved>
                                    <version>ops-manager-2.0.2</version>
                    <version>ops-manager-3.6</version>
                    <version>Ops 4.0.5</version>
                                    <fixVersion>01112017-cleanup</fixVersion>
                                    <component>Ops Manager</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>7</watches>
                                                                                                                                                            <comments>
                            <comment id="2228326" author="xgen-internal-githook" created="Mon, 29 Apr 2019 20:57:02 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;email&apos;: &apos;tony.sansone@mongodb.com&apos;, &apos;name&apos;: &apos;Anthony Sansone&apos;, &apos;username&apos;: &apos;atsansone&apos;}
&lt;p&gt;Message: (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-7404&quot; title=&quot;Ops Manager Automation Agent sslTrustedMMSServerCertificate setting, suggest to mention root certificates for mongodb.org/mongodb.com downloads&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-7404&quot;&gt;&lt;del&gt;DOCS-7404&lt;/del&gt;&lt;/a&gt;): Add note about cert issues.&lt;br/&gt;
Branch: feature/mongodb-agent&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/e3a356197fc4d6b3246abb45c0cc2d355dfb03d7&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/e3a356197fc4d6b3246abb45c0cc2d355dfb03d7&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="2225562" author="xgen-internal-githook" created="Fri, 26 Apr 2019 03:53:16 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;name&apos;: &apos;Anthony Sansone&apos;, &apos;username&apos;: &apos;atsansone&apos;, &apos;email&apos;: &apos;tony.sansone@mongodb.com&apos;}
&lt;p&gt;Message: (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-12653&quot; title=&quot;Backport DOCS-7404 to v4.0&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-12653&quot;&gt;&lt;del&gt;DOCS-12653&lt;/del&gt;&lt;/a&gt;): Backport &lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-7404&quot; title=&quot;Ops Manager Automation Agent sslTrustedMMSServerCertificate setting, suggest to mention root certificates for mongodb.org/mongodb.com downloads&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-7404&quot;&gt;&lt;del&gt;DOCS-7404&lt;/del&gt;&lt;/a&gt; to v4.0. Add note about cert issues.&lt;br/&gt;
Branch: v4.0&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/73871166e529b121f28622e83871d8f1032cd53d&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/73871166e529b121f28622e83871d8f1032cd53d&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="2221290" author="xgen-internal-githook" created="Mon, 22 Apr 2019 22:19:27 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{&apos;email&apos;: &apos;tony.sansone@mongodb.com&apos;, &apos;name&apos;: &apos;Anthony Sansone&apos;, &apos;username&apos;: &apos;atsansone&apos;}
&lt;p&gt;Message: (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-7404&quot; title=&quot;Ops Manager Automation Agent sslTrustedMMSServerCertificate setting, suggest to mention root certificates for mongodb.org/mongodb.com downloads&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-7404&quot;&gt;&lt;del&gt;DOCS-7404&lt;/del&gt;&lt;/a&gt;): Add note about cert issues.&lt;br/&gt;
Branch: master&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/72e17d2060664be866dbbc80a4f6424fc490935c&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/72e17d2060664be866dbbc80a4f6424fc490935c&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="2176714" author="tony.sansone" created="Mon, 11 Mar 2019 03:39:57 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=renato.riccio&quot; class=&quot;user-hover&quot; rel=&quot;renato.riccio&quot;&gt;renato.riccio&lt;/a&gt;, &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=emilio.scalise&quot; class=&quot;user-hover&quot; rel=&quot;emilio.scalise&quot;&gt;emilio.scalise&lt;/a&gt;: We could say that they need to download the cert for the MongoDB download center and combine it with the CA for their Ops Manager instance if they want Ops Manager to download MongoDB installers from the Internet. We could not get into how to do that because:&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;It relies entirely on outside tools to complete. (i.e. browser, OpenSSL / certmgr.exe, etc.)&lt;/li&gt;
	&lt;li&gt;It requires different instructions per tool (i.e. browser) and platform.&#160;&lt;/li&gt;
	&lt;li&gt;It involves manual steps that can result in odd outcomes (i.e. concatenating .pem files).&lt;/li&gt;
	&lt;li&gt;The cert for the Agent need to be signed by the CA that signed the MongoDB instance&apos;s cert.&lt;/li&gt;
	&lt;li&gt;We do not document how to create a .PEM/cert file in the &lt;a href=&quot;https://docs.opsmanager.mongodb.com/current/tutorial/configure-automation-agent-for-ssl/#specify-path-to-trusted-ca-certificate&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;documentation&lt;/a&gt;.&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;This gets into the usage of non-MongoDB products a lot more than we would like.&lt;/p&gt;

&lt;p&gt;In Chrome alone, the user would need to:&lt;br/&gt;
 &lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;https://jira.mongodb.org/secure/attachment/210986/210986_image-2019-03-10-22-34-17-133.png&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;Go to the Download Center and click the lock icon in the address bar.&lt;/li&gt;
	&lt;li&gt;Click the &lt;b&gt;Details&lt;/b&gt; tab of the CA certificate.&lt;/li&gt;
	&lt;li&gt;Click &lt;b&gt;Copy to File...&lt;/b&gt;&lt;/li&gt;
	&lt;li&gt;Download a &lt;b&gt;DER encoded binary X.509 cert&lt;/b&gt;.&lt;/li&gt;
	&lt;li&gt;Convert that cert from &lt;tt&gt;.cer&lt;/tt&gt; format to &lt;tt&gt;.pem&lt;/tt&gt; format using OpenSSL (Linux) or Certificate Manager (Windows).&lt;/li&gt;
	&lt;li&gt;Concatenate that CA cert to the CA cert of their MongoDB installs.&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;That has a lot of variables that would be normally out of scope for our documentation.&lt;/p&gt;

&lt;p&gt;I will add the note I explained above to the documentation page you specified.&lt;/p&gt;

&lt;p&gt;Thanks!&lt;/p&gt;

&lt;p&gt;cc: &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=jonathan.destefano&quot; class=&quot;user-hover&quot; rel=&quot;jonathan.destefano&quot;&gt;jonathan.destefano&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="2155269" author="emilio.scalise" created="Tue, 19 Feb 2019 10:46:56 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=tony.sansone&quot; class=&quot;user-hover&quot; rel=&quot;tony.sansone&quot;&gt;tony.sansone&lt;/a&gt; the issue is still here, and it&apos;s current. &lt;/p&gt;

&lt;p&gt;I can&apos;t see a way to tag it for latest Ops Manager version... can you please check?&lt;/p&gt;

&lt;p&gt;Thanks!&lt;/p&gt;</comment>
                            <comment id="2154994" author="tony.sansone" created="Mon, 18 Feb 2019 22:26:38 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=emilio.scalise&quot; class=&quot;user-hover&quot; rel=&quot;emilio.scalise&quot;&gt;emilio.scalise&lt;/a&gt;, &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=renato.riccio&quot; class=&quot;user-hover&quot; rel=&quot;renato.riccio&quot;&gt;renato.riccio&lt;/a&gt;: These tickets were purged as part of a 2700+ ticket closing on 11 Jan 2017. It can be reopened and fixed. Emily left MongoDB early in 2018.&lt;/p&gt;</comment>
                            <comment id="2154667" author="emilio.scalise" created="Mon, 18 Feb 2019 12:07:32 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=emily.hall&quot; class=&quot;user-hover&quot; rel=&quot;emily.hall&quot;&gt;emily.hall&lt;/a&gt; can you please clarify why this ticket was closed as won&apos;t fix?&lt;/p&gt;

&lt;p&gt;Thanks.&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="210986" name="image-2019-03-10-22-34-17-133.png" size="289902" author="tony.sansone@mongodb.com" created="Mon, 11 Mar 2019 03:34:15 +0000"/>
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                            <subtask id="745539">DOCS-12653</subtask>
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