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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[DOCS-8043] Missing MSVCR120.dll from Backup Daemon zip file </title>
                <link>https://jira.mongodb.org/browse/DOCS-8043</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;The mongodb-win32-x86_64-enterprise-windows-64-3.2.6.zip archive file which is being used by the backup daemon doesn&apos;t have MSVCR120.dll. The Microsoft Windows Installer package (.msi) that was used for the installation of Ops Manager does contain MSVCR120.dll.&lt;/p&gt;

&lt;p&gt;The issue here is that the Dynamic Link Library is distributed with the .msi but not with the binary zipped file. Initial backup starts and fails with an error similar to the following:&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;Failed to start mongod. Corrupt: false&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;com.xgen.svc.brs.util.MongoManager$MongoManagerStartException: Upgrade command failed. Cmd: `[D:\MMSData\MongoDBReleases\mongodb-win32-x86_64-enterprise-windows-64-3.2.6\bin\mongod.exe, --port, 27501, --dbpath, D:\MongoDBHeaders\57332ddf093af36afc2b8f51/rs0/head/, --bind_ip, 127.0.0.1, --setParameter, ttlMonitorEnabled=false, --nojournal, --slowms, 1000, --setParameter, failIndexKeyTooLong=false, --setParameter, recoverShardingState=false, --setParameter, diagnosticDataCollectionEnabled=false, --storageEngine, wiredTiger, --wiredTigerCacheSizeGB, 2, --upgrade]` Code: `-1073741515` StdOut: StdErr:  &lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;com.xgen.svc.brs.util.MongoManager$MongoManagerStartException.badExitCode(MongoManager.java:203)&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;

&lt;p&gt;The solution to this issue is to install the Visual C++ Redistributable Packages on the backup daemon server. The package can be downloaded at the following link: &lt;a href=&quot;https://www.microsoft.com/en-us/download/details.aspx?id=40784&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://www.microsoft.com/en-us/download/details.aspx?id=40784&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;It may be a good idea to include this information in our documentation to make this issue more visible to our customers. &lt;/p&gt;</description>
                <environment>Windows Server 2008 R2</environment>
        <key id="292065">DOCS-8043</key>
            <summary>Missing MSVCR120.dll from Backup Daemon zip file </summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="4" iconUrl="https://jira.mongodb.org/images/icons/priorities/minor.svg">Minor - P4</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="2">Won&apos;t Fix</resolution>
                                        <assignee username="tony.sansone@mongodb.com">Anthony Sansone</assignee>
                                    <reporter username="ross.cantillon@mongodb.com">Ross Cantillon</reporter>
                        <labels>
                    </labels>
                <created>Tue, 7 Jun 2016 15:22:17 +0000</created>
                <updated>Mon, 26 Sep 2016 20:36:49 +0000</updated>
                            <resolved>Mon, 26 Sep 2016 20:36:49 +0000</resolved>
                                    <version>ops-manager-2.0.3</version>
                    <version>mongodb-3.2</version>
                                                    <component>Ops Manager</component>
                        <due></due>
                            <votes>1</votes>
                                    <watches>3</watches>
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