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        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-8432] Can&apos;t ping over SSH tunnel</title>
                <link>https://jira.mongodb.org/browse/DOCS-8432</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;I&apos;m trying to monitor a MongoDB cluster that sits in another lab. Due to corporate security policies, it must be firewalled away from other labs. This can be bypassed with an SSH tunnel. When I add the cluster&apos;s router in Ops Manager, I can&apos;t get a successful ping on 127.0.0.1:27018 (the address where I am able to connect to MongoDB that sits in the other lab).&lt;/p&gt;

&lt;p&gt;Is there any way to support this use case?&lt;/p&gt;
</description>
                <environment>Ubuntu 14.04, some U1 servers sitting in a lab hosting a MongoDB cluster&lt;br/&gt;
&lt;br/&gt;
*Location*: &lt;a href=&quot;https://docs.opsmanager.mongodb.com/v2.0/&quot;&gt;https://docs.opsmanager.mongodb.com/v2.0/&lt;/a&gt;&lt;br/&gt;
*User-Agent*: Mozilla/5.0 (X11; Linux x86_64; rv:38.0) Gecko/20100101 Firefox/38.0&lt;br/&gt;
*Referrer*: &lt;a href=&quot;https://mongodb-opscenter.dynamic.nsn-net.net/v2/5797812ae4b01bf35589a5aa&quot;&gt;https://mongodb-opscenter.dynamic.nsn-net.net/v2/5797812ae4b01bf35589a5aa&lt;/a&gt;&lt;br/&gt;
*Screen Resolution*: 1366 x 768&lt;br/&gt;
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        <key id="304344">DOCS-8432</key>
            <summary>Can&apos;t ping over SSH tunnel</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="2">Won&apos;t Fix</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="xgen-internal-docs">Docs Collector User</reporter>
                        <labels>
                            <label>collector-298ba4e7</label>
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                <created>Wed, 27 Jul 2016 11:45:38 +0000</created>
                <updated>Fri, 3 Nov 2017 11:11:07 +0000</updated>
                            <resolved>Mon, 29 May 2017 14:31:10 +0000</resolved>
                                                                    <component>Ops Manager</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                                                                <comments>
                            <comment id="1582083" author="james.broadhead" created="Mon, 29 May 2017 14:30:55 +0000"  >&lt;p&gt;Please file a HELP ticket &amp;amp; Support may be able to help with this &lt;/p&gt;</comment>
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