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    <title>MongoDB Jira</title>
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    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[DOCS-9747] Uninstall Ops Manager on Windows first during upgrade (Comment on: &quot;mms/tutorial/upgrade-on-prem-windows.txt&quot;)</title>
                <link>https://jira.mongodb.org/browse/DOCS-9747</link>
                <project id="10380" key="DOCS">Documentation</project>
                    <description>&lt;p&gt;If upgrading, it is required that the previous version is uninstalled (on Windows). &lt;/p&gt;

&lt;p&gt;While attempting to install they will receive a message  &quot;An earlier version of MongoDB Ops Manager is already installed. In order to upgrade, you must first uninstall the existing version before running this installer package&quot;.&lt;/p&gt;

&lt;p&gt;Additional step:&lt;br/&gt;
You will need to utilize &quot;Add and Remove Programs&quot; or the &quot;Programs and Features&quot; option in the Microsoft Windows control panel. From here you should see &lt;tt&gt;MongoDB Ops Manager&lt;/tt&gt; under &quot;Name&quot;. Click on &quot;Uninstall&quot; and follow any prompts on the screen.&lt;/p&gt;</description>
                <environment>&lt;br/&gt;
&lt;br/&gt;
*Location*: &lt;a href=&quot;https://docs.opsmanager.mongodb.com/current/tutorial/upgrade-on-prem-windows/&quot;&gt;https://docs.opsmanager.mongodb.com/current/tutorial/upgrade-on-prem-windows/&lt;/a&gt;&lt;br/&gt;
*User-Agent*: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.95 Safari/537.36&lt;br/&gt;
*Screen Resolution*: 3008 x 1692&lt;br/&gt;
</environment>
        <key id="343859">DOCS-9747</key>
            <summary>Uninstall Ops Manager on Windows first during upgrade (Comment on: &quot;mms/tutorial/upgrade-on-prem-windows.txt&quot;)</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="4" iconUrl="https://jira.mongodb.org/images/icons/priorities/minor.svg">Minor - P4</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="tony.sansone@mongodb.com">Anthony Sansone</assignee>
                                    <reporter username="stephen.jamieson@mongodb.com">Stephen Jamieson</reporter>
                        <labels>
                            <label>collector-298ba4e7</label>
                    </labels>
                <created>Mon, 9 Jan 2017 20:55:04 +0000</created>
                <updated>Tue, 14 Mar 2017 03:44:38 +0000</updated>
                            <resolved>Tue, 14 Mar 2017 02:38:40 +0000</resolved>
                                                                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="1523242" author="xgen-internal-githook" created="Tue, 14 Mar 2017 03:20:35 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;username&apos;: u&apos;atsansone&apos;, u&apos;name&apos;: u&apos;Tony Sansone&apos;, u&apos;email&apos;: u&apos;tony.sansone@mongodb.com&apos;}
&lt;p&gt;Message: (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-9747&quot; title=&quot;Uninstall Ops Manager on Windows first during upgrade (Comment on: &amp;quot;mms/tutorial/upgrade-on-prem-windows.txt&amp;quot;)&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-9747&quot;&gt;&lt;del&gt;DOCS-9747&lt;/del&gt;&lt;/a&gt;): Uninstall Ops Mgr before updating Ops Mgr.&lt;br/&gt;
Branch: v3.4&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/6738e04dbd868d7d2549a68641ff043c38951e51&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/6738e04dbd868d7d2549a68641ff043c38951e51&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="1523241" author="xgen-internal-githook" created="Tue, 14 Mar 2017 03:20:19 +0000"  >&lt;p&gt;Author:&lt;/p&gt;
{u&apos;username&apos;: u&apos;atsansone&apos;, u&apos;name&apos;: u&apos;Tony Sansone&apos;, u&apos;email&apos;: u&apos;tony.sansone@mongodb.com&apos;}
&lt;p&gt;Message: (&lt;a href=&quot;https://jira.mongodb.org/browse/DOCS-9747&quot; title=&quot;Uninstall Ops Manager on Windows first during upgrade (Comment on: &amp;quot;mms/tutorial/upgrade-on-prem-windows.txt&amp;quot;)&quot; class=&quot;issue-link&quot; data-issue-key=&quot;DOCS-9747&quot;&gt;&lt;del&gt;DOCS-9747&lt;/del&gt;&lt;/a&gt;): Uninstall Ops Mgr before updating Ops Mgr.&lt;br/&gt;
Branch: master&lt;br/&gt;
&lt;a href=&quot;https://github.com/10gen/mms-docs/commit/1a0376afb8a93365ce1bdb461066a529610a87e2&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/10gen/mms-docs/commit/1a0376afb8a93365ce1bdb461066a529610a87e2&lt;/a&gt;&lt;/p&gt;</comment>
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