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        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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            <title>[GODRIVER-258] we need help accessing the database</title>
                <link>https://jira.mongodb.org/browse/GODRIVER-258</link>
                <project id="14289" key="GODRIVER">Go Driver</project>
                    <description>&lt;p&gt;We hired a projectmanager, to build a MVP for us. We were told all his staff were in Ontario, however it seems this is not the case. &lt;/p&gt;

&lt;p&gt;After close to a year of development and $14,000CDN, we believe this person has hired offshore talent, and spent the money we gave him. &lt;/p&gt;

&lt;p&gt; Unfortunately the product is not finished and we are stuck with a non functioning piece of software. we hired a consultant to map the existing architecture, and unfortunately I believe the database has been disabled. &lt;/p&gt;

&lt;p&gt;mongodb://partner:UPp51X7Y@159.203.10.195:29029/partner&lt;/p&gt;


&lt;p&gt;We have already paid for the product, and they want more money to hand over things (we can product invoices and receipts). &lt;/p&gt;

&lt;p&gt;Is there anyway we can &quot;turn on&quot; the database or reactivate the account so we can finish mapping our product. &lt;/p&gt;</description>
                <environment></environment>
        <key id="501080">GODRIVER-258</key>
            <summary>we need help accessing the database</summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="david.golden@mongodb.com">David Golden</assignee>
                                    <reporter username="Zmozynski">Chris  [X]</reporter>
                        <labels>
                    </labels>
                <created>Thu, 22 Feb 2018 14:45:49 +0000</created>
                <updated>Wed, 11 Sep 2019 18:35:27 +0000</updated>
                            <resolved>Thu, 22 Feb 2018 15:13:12 +0000</resolved>
                                                                                        <votes>0</votes>
                                    <watches>1</watches>
                                                                                                                <comments>
                            <comment id="1812829" author="david.golden" created="Thu, 22 Feb 2018 15:13:12 +0000"  >&lt;p&gt;I&apos;m sorry you&apos;ve had such a bad experience with your contractor.  Unfortunately, there&apos;s nothing we&apos;re able to do to help; you&apos;ll need to work it out with them.  If you&apos;re able to get them to provide you a dump of the database, (e.g. via the &quot;mongodump&quot; tool), a support team can work with you to get it up and running in our Cloud Database product, &lt;a href=&quot;https://www.mongodb.com/cloud/atlas&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Atlas&lt;/a&gt;.  That would let you &quot;own&quot; the database and only provide contractors with access needed to work on it rather than leaving your entire database in the hands of a contractor.&lt;/p&gt;

&lt;p&gt;Regards,&lt;br/&gt;
David&lt;/p&gt;</comment>
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