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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[JAVA-2817] Can not connect via my app</title>
                <link>https://jira.mongodb.org/browse/JAVA-2817</link>
                <project id="10006" key="JAVA">Java Driver</project>
                    <description>&lt;p&gt;Timed out after 30000 ms while waiting for a server that matches com.mongodb.Mongo$4@683b93dd. Client view of cluster state is {type=REPLICA_SET, servers=[{address=kxnbis-shard-00-01-hmp7e.mongodb.net:27017, type=UNKNOWN, state=CONNECTING, exception={com.mongodb.MongoSecurityException: Exception authenticating MongoCredential{mechanism=null, userName=&apos;kerwinfs&apos;, source=&apos;admin&apos;, password=&amp;lt;hidden&amp;gt;, mechanismProperties={}}}, caused by {com.mongodb.MongoCommandException: Command failed with error 8000: &apos;bad auth Authentication failed.&apos; on server kxnbis-shard-00-01-hmp7e.mongodb.net:27017. The full response is &lt;/p&gt;
{ &quot;ok&quot; : 0, &quot;errmsg&quot; : &quot;bad auth Authentication failed.&quot;, &quot;code&quot; : 8000, &quot;codeName&quot; : &quot;AtlasError&quot; }
&lt;p&gt;}}, {address=kxnbis-shard-00-00-hmp7e.mongodb.net:27017, type=UNKNOWN, state=CONNECTING, exception={com.mongodb.MongoSecurityException: Exception authenticating MongoCredential{mechanism=null, userName=&apos;kerwinfs&apos;, source=&apos;admin&apos;, password=&amp;lt;hidden&amp;gt;, mechanismProperties={}}}, caused by {com.mongodb.MongoCommandException: Command failed with error 8000: &apos;bad auth Authentication failed.&apos; on server kxnbis-shard-00-00-hmp7e.mongodb.net:27017. The full response is &lt;/p&gt;
{ &quot;ok&quot; : 0, &quot;errmsg&quot; : &quot;bad auth Authentication failed.&quot;, &quot;code&quot; : 8000, &quot;codeName&quot; : &quot;AtlasError&quot; }
&lt;p&gt;}}, {address=kxnbis-shard-00-02-hmp7e.mongodb.net:27017, type=UNKNOWN, state=CONNECTING, exception={com.mongodb.MongoSecurityException: Exception authenticating MongoCredential{mechanism=null, userName=&apos;kerwinfs&apos;, source=&apos;admin&apos;, password=&amp;lt;hidden&amp;gt;, mechanismProperties={}}}, caused by {com.mongodb.MongoCommandException: Command failed with error 8000: &apos;bad auth Authentication failed.&apos; on server kxnbis-shard-00-02-hmp7e.mongodb.net:27017. The full response is &lt;/p&gt;
{ &quot;ok&quot; : 0, &quot;errmsg&quot; : &quot;bad auth Authentication failed.&quot;, &quot;code&quot; : 8000, &quot;codeName&quot; : &quot;AtlasError&quot; }
&lt;p&gt;}}]&lt;/p&gt;</description>
                <environment>mongoldb Atlas</environment>
        <key id="513764">JAVA-2817</key>
            <summary>Can not connect via my app</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13202">Works as Designed</resolution>
                                        <assignee username="ross@mongodb.com">Ross Lawley</assignee>
                                    <reporter username="stanleyk@kxsolutions.com">Kerwin Stanley</reporter>
                        <labels>
                    </labels>
                <created>Tue, 20 Mar 2018 08:22:15 +0000</created>
                <updated>Fri, 27 Oct 2023 13:21:08 +0000</updated>
                            <resolved>Thu, 22 Mar 2018 10:54:20 +0000</resolved>
                                    <version>3.6.3</version>
                                                    <component>Authentication</component>
                                        <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="1839679" author="ross@10gen.com" created="Tue, 20 Mar 2018 15:42:24 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kerwinfs&quot; class=&quot;user-hover&quot; rel=&quot;kerwinfs&quot;&gt;kerwinfs&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;As mentioned previously, the error shown is an &quot;Authentication Failed&quot; error. Please check your credentials and IP whitelist are configured correctly when connecting to your Atlas cluster.&lt;/p&gt;

&lt;p&gt;The &lt;a href=&quot;https://docs.atlas.mongodb.com/connect-to-cluster/#prerequisites&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;atlas documentation&lt;/a&gt; mentions some prerequisites for connecting:&lt;/p&gt;

&lt;blockquote&gt;
&lt;p&gt;&lt;b&gt;TLS/SSL&lt;/b&gt;&lt;br/&gt;
Clients must have support for TLS/SSL to connect to an Atlas cluster.&lt;/p&gt;

&lt;p&gt;Clients must have support for the SNI TLS extension to connect to an Atlas M0 Free Tier or M2/M5 shared starter cluster.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Whitelist&lt;/b&gt;&lt;br/&gt;
To access a cluster, you must connect from an IP address on the Atlas project&#8217;s IP whitelist. If you need to add an IP address to the whitelist, you can do so in the Connect dialog. You can also add the IP address from the Security tab.&lt;/p&gt;&lt;/blockquote&gt;
&lt;p&gt;See: &lt;a href=&quot;https://docs.atlas.mongodb.com/connect-to-cluster/#prerequisites&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://docs.atlas.mongodb.com/connect-to-cluster/#prerequisites&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;It should be noted SNI support requires both Java 8 or newer and the 3.6.3 Java driver.&lt;/p&gt;

&lt;p&gt;I hope that helps, if you require further assistance please follow up via either the &lt;a href=&quot;https://groups.google.com/forum/#!forum/mongodb-user&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;mongodb-user mailinglist&lt;/a&gt; or &lt;a href=&quot;http://stackoverflow.com&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;stackoverflow&lt;/a&gt; - please post a link in this ticket if you do and I&apos;ll endeavour to follow up.&lt;/p&gt;

&lt;p&gt;All the best,&lt;/p&gt;

&lt;p&gt;Ross&lt;/p&gt;</comment>
                            <comment id="1839563" author="stanleyk@kxsolutions.com" created="Tue, 20 Mar 2018 14:48:04 +0000"  >&lt;p&gt;I&apos;m using the mongo driver. So you can&apos;t help?&lt;/p&gt;

&lt;p&gt;Regards,&lt;br/&gt;
Kerwin&lt;/p&gt;</comment>
                            <comment id="1839283" author="ross@10gen.com" created="Tue, 20 Mar 2018 10:09:24 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kerwinfs&quot; class=&quot;user-hover&quot; rel=&quot;kerwinfs&quot;&gt;kerwinfs&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Just to let you know this project is for Java driver bugs or feature requests. The best place for questions regarding MongoDB usage or the community support for Atlas specifics is the &lt;a href=&quot;https://groups.google.com/forum/#!forum/mongodb-user&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;mongodb-user mailinglist&lt;/a&gt; or &lt;a href=&quot;http://stackoverflow.com&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;stackoverflow&lt;/a&gt; as you will reach a boarder audience there.  If your business requires an answer from MongoDB within a time frame then we do offer &lt;a href=&quot;https://www.mongodb.com/products/production-support&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;production support&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;The error shown is an &quot;Authentication Failed&quot;, please check your credentials and IP whitelist are configured correctly when connecting to your Atlas cluster.  Are you on Atlas free or Atlas professional? I believe further support is available to professional users - let me know and I&apos;ll double check for you.&lt;/p&gt;

&lt;p&gt;Ross&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10420">
                    <name>Backports</name>
                                                                <inwardlinks description="backports">
                                        <issuelink>
            <issuekey id="513765">JAVA-2818</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
                            <issuelinktype id="10012">
                    <name>Related</name>
                                            <outwardlinks description="related to">
                                        <issuelink>
            <issuekey id="722406">DOCS-12568</issuekey>
        </issuelink>
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