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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[JAVA-5191] Using Java driver 4.6+ customer is getting `Failed looking up TXT record for host`</title>
                <link>https://jira.mongodb.org/browse/JAVA-5191</link>
                <project id="10006" key="JAVA">Java Driver</project>
                    <description>&lt;div class=&quot;panel&quot; style=&quot;background-color: #fafbfc;border-width: 1px;&quot;&gt;&lt;div class=&quot;panelContent&quot; style=&quot;background-color: #fafbfc;&quot;&gt;
&lt;h3&gt;&lt;a name=&quot;Summary&quot;&gt;&lt;/a&gt;&lt;b&gt;Summary&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;em&gt;Customer when attempts to establish connectivity using Java Driver 4.6 &amp;amp; above with their Atlas cluster using SRV connection string is getting the following error message&lt;/em&gt;&lt;/p&gt;

&lt;p&gt;&lt;em&gt;`&#160;Factory method &apos;mongo&apos; threw exception; nested exception is com.mongodb.MongoConfigurationException: Failed looking up TXT record for host&#160;&lt;a href=&quot;http://contact-policy-stage-us-pri.se6lv.mongodb.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;contact-policy-stage-us-pri.se6lv.mongodb.net&lt;/a&gt;`&lt;/em&gt;&lt;/p&gt;

&lt;p&gt;&lt;em&gt;The issue is closely related to &lt;a href=&quot;https://jira.mongodb.org/browse/JAVA-4018&quot; title=&quot;Driver should ignore NXDomain DNS errors for TXT record lookup&quot; class=&quot;issue-link&quot; data-issue-key=&quot;JAVA-4018&quot;&gt;&lt;del&gt;JAVA-4018&lt;/del&gt;&lt;/a&gt;&lt;/em&gt;&lt;/p&gt;

&lt;p&gt;&lt;em&gt;Details:&lt;/em&gt;&lt;/p&gt;

&lt;p&gt;&lt;em&gt;Springboot version: 2.7.14&lt;/em&gt;&lt;br/&gt;
&lt;em&gt;Mac OS: 14.0 X86-64&lt;/em&gt;&lt;/p&gt;

&lt;p&gt;&lt;em&gt;Java Driver: 4.6 &amp;amp; above&lt;/em&gt;&#160;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;
&lt;div class=&quot;panel&quot; style=&quot;background-color: #fafbfc;border-width: 1px;&quot;&gt;&lt;div class=&quot;panelContent&quot; style=&quot;background-color: #fafbfc;&quot;&gt;
&lt;h3&gt;&lt;a name=&quot;Motivation&quot;&gt;&lt;/a&gt;&lt;b&gt;Motivation&lt;/b&gt;&lt;/h3&gt;
&lt;h4&gt;&lt;a name=&quot;Whoistheaffectedenduser%3F&quot;&gt;&lt;/a&gt;Who is the affected end user?&lt;/h4&gt;

&lt;p&gt;&lt;em&gt;Currently the customer&lt;/em&gt;&lt;/p&gt;
&lt;h4&gt;&lt;a name=&quot;Howdoesthisaffecttheenduser%3F&quot;&gt;&lt;/a&gt;How does this affect the end user?&lt;/h4&gt;

&lt;p&gt;&lt;em&gt;They cannot use the SRV connection string to connect to their Atlas cluster.&lt;/em&gt;&lt;/p&gt;
&lt;h4&gt;&lt;a name=&quot;Howlikelyisitthatthisproblemorusecasewilloccur%3F&quot;&gt;&lt;/a&gt;How likely is it that this problem or use case will occur?&lt;/h4&gt;

&lt;p&gt;&lt;em&gt;User can reproduce the error message at will. The connection works fine if we are using a non-SRV connection string&lt;/em&gt;&lt;/p&gt;
&lt;h4&gt;&lt;a name=&quot;Iftheproblemdoesoccur%2Cwhataretheconsequencesandhowseverearethey%3F&quot;&gt;&lt;/a&gt;If the problem does occur, what are the consequences and how severe are they?&lt;/h4&gt;

&lt;p&gt;&lt;em&gt;This is limited to the user environment only as of now.&lt;/em&gt;&#160;&lt;/p&gt;
&lt;h4&gt;&lt;a name=&quot;Isthisissueurgent%3F&quot;&gt;&lt;/a&gt;Is this issue urgent?&lt;/h4&gt;

&lt;p&gt;&lt;em&gt;A case has already been opened by the customer and they are seeking help from us.&lt;/em&gt;&lt;/p&gt;
&lt;h4&gt;&lt;a name=&quot;Isthisticketrequiredbyadownstreamteam%3F&quot;&gt;&lt;/a&gt;Is this ticket required by a downstream team?&lt;/h4&gt;

&lt;p&gt;&lt;em&gt;NA&lt;/em&gt;&lt;/p&gt;
&lt;h4&gt;&lt;a name=&quot;Isthisticketonlyfortests%3F&quot;&gt;&lt;/a&gt;Is this ticket only for tests?&lt;/h4&gt;

&lt;p&gt;&lt;em&gt;Does this ticket have any functional impact, or is it just test improvements?&lt;/em&gt;&lt;/p&gt;
&lt;h3&gt;&lt;a name=&quot;AcceptanceCriteria&quot;&gt;&lt;/a&gt;&lt;b&gt;Acceptance Criteria&lt;/b&gt;&lt;/h3&gt;

&lt;p&gt;&lt;em&gt;What specific requirements must be met to consider the design phase complete?&lt;/em&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;</description>
                <environment></environment>
        <key id="2461570">JAVA-5191</key>
            <summary>Using Java driver 4.6+ customer is getting `Failed looking up TXT record for host`</summary>
                <type id="6" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Question</type>
                                            <priority id="4" iconUrl="https://jira.mongodb.org/images/icons/priorities/minor.svg">Minor - P4</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13200">Declined</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="janpreet.singh@mongodb.com">Janpreet Singh</reporter>
                        <labels>
                    </labels>
                <created>Thu, 5 Oct 2023 20:43:20 +0000</created>
                <updated>Thu, 5 Oct 2023 20:48:50 +0000</updated>
                            <resolved>Thu, 5 Oct 2023 20:48:50 +0000</resolved>
                                    <version>4.6.1</version>
                    <version>4.10.2</version>
                                                    <component>Connection String</component>
                                        <votes>0</votes>
                                    <watches>2</watches>
                                                                                                                <comments>
                            <comment id="5757135" author="jeff.yemin" created="Thu, 5 Oct 2023 20:47:38 +0000"  >&lt;p&gt;Hi there, thank you for reaching out. As this sounds like a support issue, I wanted to give you some resources to get this question answered more quickly:&lt;/p&gt;
&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;Our MongoDB support portal, located at &lt;a href=&quot;https://support.mongodb.com/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;support.mongodb.com&lt;/a&gt;&lt;/li&gt;
	&lt;li&gt;Our MongoDB community portal, located &lt;a href=&quot;https://www.mongodb.com/community/forums/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;here&lt;/a&gt;&lt;/li&gt;
	&lt;li&gt;If you are an Atlas customer, you can also: Click the in-app chat icon in the lower right corner to chat with a MongoDB Support representative OR Click Support in the left-hand navigation to view Developer Resources.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Just in case you have already opened a support case and are not receiving sufficient help, please let me know and I can facilitate escalating your issue.&lt;/p&gt;

&lt;p&gt;Thank you!&lt;/p&gt;</comment>
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