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    <title>MongoDB Jira</title>
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        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-11855] Unclear error message when saslauthd is down</title>
                <link>https://jira.mongodb.org/browse/SERVER-11855</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;When trying to authenticate on the shell to an LDAP service (via saslauthd), if saslauthd is down, the following error message is registered in the mongod logs:&lt;br/&gt;
&lt;tt&gt;PLAIN authentication failed for username on $external ; ProtocolError SASL(-1): generic failure: Password verification failed&lt;/tt&gt;. &lt;/p&gt;

&lt;p&gt;In the mongo shell, we see &lt;tt&gt;Error: 18 Authentication failed.&lt;/tt&gt; It is unclear from this message that saslauthd&apos;s unavailability is the cause of this problem. The same happens if the LDAP server is down (at least for users whose credentials aren&apos;t cached by saslauthd).&lt;/p&gt;</description>
                <environment></environment>
        <key id="99945">SERVER-11855</key>
            <summary>Unclear error message when saslauthd is down</summary>
                <type id="3" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14718&amp;avatarType=issuetype">Task</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="12300">Won&apos;t Do</resolution>
                                        <assignee username="backlog-server-security">Backlog - Security Team</assignee>
                                    <reporter username="adinoyi.omuya@mongodb.com">Adinoyi Omuya</reporter>
                        <labels>
                            <label>platforms-re-triaged</label>
                    </labels>
                <created>Mon, 25 Nov 2013 23:05:01 +0000</created>
                <updated>Tue, 17 Jan 2023 21:50:06 +0000</updated>
                            <resolved>Fri, 13 Jan 2023 14:32:47 +0000</resolved>
                                                                    <component>Security</component>
                                        <votes>0</votes>
                                    <watches>7</watches>
                                                                                                                <comments>
                            <comment id="5119050" author="adinoyi.omuya@10gen.com" created="Tue, 17 Jan 2023 21:50:06 +0000"  >&lt;p&gt;Thx for the context - it&apos;s not causing me any pain.&lt;/p&gt;</comment>
                            <comment id="5118473" author="judah.schvimer" created="Tue, 17 Jan 2023 18:25:42 +0000"  >&lt;p&gt;We haven&apos;t heard demand for this in a long time. &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=adinoyi.omuya%40mongodb.com&quot; class=&quot;user-hover&quot; rel=&quot;adinoyi.omuya@mongodb.com&quot;&gt;adinoyi.omuya@mongodb.com&lt;/a&gt;, is this causing you significant pain?&lt;/p&gt;</comment>
                            <comment id="5112786" author="adinoyi.omuya@10gen.com" created="Fri, 13 Jan 2023 19:27:06 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=elizabeth.roytburd%40mongodb.com&quot; class=&quot;user-hover&quot; rel=&quot;elizabeth.roytburd@mongodb.com&quot;&gt;elizabeth.roytburd@mongodb.com&lt;/a&gt; why won&apos;t this be fixed?&lt;/p&gt;</comment>
                            <comment id="522701" author="andreas.nilsson@10gen.com" created="Tue, 25 Mar 2014 13:05:52 +0000"  >&lt;p&gt;This is also true if an incorrect saslauthd parameter is provided.&lt;/p&gt;</comment>
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                                                                <inwardlinks description="is related to">
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            <issuekey id="165178">SERVER-15791</issuekey>
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