<!-- 
RSS generated by JIRA (9.7.1#970001-sha1:2222b88b221c4928ef0de3161136cc90c8356a66) at Thu Feb 08 03:58:15 UTC 2024

It is possible to restrict the fields that are returned in this document by specifying the 'field' parameter in your request.
For example, to request only the issue key and summary append 'field=key&field=summary' to the URL of your request.
-->
<rss version="0.92" >
<channel>
    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-21732] v3.0.4+ not working on Windows in virtual environment missing AVX instruction set</title>
                <link>https://jira.mongodb.org/browse/SERVER-21732</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;For Windows on virtual machines: When installing a fresh copy of MongoDB starting with release version 3.0.4-rc0 all mongo-executables crash without message in command prompt but with Windows telling that the program stopped working.&lt;br/&gt;
Installation was done following the official documentation: &lt;a href=&quot;https://docs.mongodb.org/manual/tutorial/install-mongodb-on-windows/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://docs.mongodb.org/manual/tutorial/install-mongodb-on-windows/&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;Environments tested:&lt;br/&gt;
&lt;em&gt;Failing (mongod.exe and mongo.exe crash):&lt;/em&gt;&lt;br/&gt;
XenServer-virtual machines: Windows Server 2012 R2 / Windows 10 Pro (both 64bit)&lt;br/&gt;
&lt;em&gt;Success (mongod.exe and mongo.exe start as expected):&lt;/em&gt;&lt;br/&gt;
Real PCs: Windows 8.1 Pro / Windows 10 Enterprise (both 64-bit)&lt;/p&gt;

&lt;p&gt;MongoDB v3.0.3 starts as expected on all systems. v2.6.11 starts as expected on all systems. (&quot;Affected Verions&quot; lists the tested versions).&lt;br/&gt;
Tested with both firewall on and off&lt;br/&gt;
Tested with administrator privilleges.&lt;br/&gt;
Attachment shows Windows crash report and system information for Windows Server 2012 R2 on XenServer VM.&lt;/p&gt;</description>
                <environment></environment>
        <key id="241862">SERVER-21732</key>
            <summary>v3.0.4+ not working on Windows in virtual environment missing AVX instruction set</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="backlog-server-platform">DO NOT USE - Backlog - Platform Team</assignee>
                                    <reporter username="pantojasc">Jan Scholtyssek</reporter>
                        <labels>
                    </labels>
                <created>Wed, 2 Dec 2015 13:00:20 +0000</created>
                <updated>Sat, 19 Nov 2016 00:05:15 +0000</updated>
                            <resolved>Tue, 2 Aug 2016 14:26:16 +0000</resolved>
                                    <version>3.0.4</version>
                    <version>3.0.5</version>
                    <version>3.0.6</version>
                    <version>3.0.7</version>
                    <version>3.2.0-rc5</version>
                                    <fixVersion>3.3.5</fixVersion>
                                    <component>Admin</component>
                    <component>Build</component>
                                        <votes>1</votes>
                                    <watches>13</watches>
                                                                                                                <comments>
                            <comment id="1344632" author="pantojasc" created="Tue, 2 Aug 2016 14:58:18 +0000"  >&lt;p&gt;We have tested with 3.3.10 on XenServer and can confirm that the issue is fixed. Thank you so much for your support and development.&lt;/p&gt;</comment>
                            <comment id="1344533" author="mark.benvenuto" created="Tue, 2 Aug 2016 14:26:16 +0000"  >&lt;p&gt;With the upgrade in compilers to VS 2015 Update 2, this has been fixed according to Microsoft Connect.&lt;/p&gt;</comment>
                            <comment id="1105013" author="mark.benvenuto" created="Thu, 3 Dec 2015 23:27:37 +0000"  >&lt;p&gt;One correction, it is possible to compile MongoDB 3.0.x and later without tcmalloc by specifying &quot;&lt;tt&gt;--allocator=system&lt;/tt&gt;&quot;.&lt;/p&gt;</comment>
                            <comment id="1104366" author="mark.benvenuto" created="Thu, 3 Dec 2015 15:38:08 +0000"  >&lt;p&gt;Jan, I am afraid that only Visual Studio 2013 is supported at this time for compiling MongoDB. The codes does not compile with Visual Studio 2015 (also called version 14 in the connect issue) at this time. See &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-19505&quot; title=&quot;Add VS 2015 Builder&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-19505&quot;&gt;&lt;del&gt;SERVER-19505&lt;/del&gt;&lt;/a&gt;.&lt;/p&gt;</comment>
                            <comment id="1104306" author="pantojasc" created="Thu, 3 Dec 2015 14:59:12 +0000"  >&lt;p&gt;Hi Mark.&lt;br/&gt;
Thank you very much for the fast investigation and response.&lt;br/&gt;
I will test if using a newer compiler can solve the issue, report back (can take some days or weeks) and stick with v3.0.3 on the XenServer machines until then.&lt;/p&gt;</comment>
                            <comment id="1104295" author="mark.benvenuto" created="Thu, 3 Dec 2015 14:47:51 +0000"  >&lt;p&gt;Thank for the information. The cause of the issue is that mathematical function &lt;tt&gt;log()&lt;/tt&gt; in Microsoft Visual C++ 2013 (the compiler we compile the code with) depends on &lt;b&gt;vpsrlq&lt;/b&gt; which is a part of the AVX instruction set. It appears either that your processor or Xen Server does not support it. In 3.0.4-rc0, we switched to using TCMalloc on Windows for WiredTiger which calls log() as part of startup.&lt;/p&gt;

&lt;p&gt;The instruction in question which triggered c000001d, i.e., Illegal Instruction:&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;0:000&amp;gt; u 00007ff8`46170000+0000000000092bc3&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;MSVCR120!log+0x2d3 [f:\dd\vctools\crt\fpw32\tran\amd64\log.asm @ 429]:&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;00007ff8`46202bc3 c5e173d034      vpsrlq  xmm3,xmm0,34h&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;

&lt;p&gt;It is fixed in a later version of the compiler which we have not adopted yet at this time.&lt;/p&gt;

&lt;p&gt;&lt;a href=&quot;https://connect.microsoft.com/VisualStudio/feedback/details/987093/x64-log-function-uses-vpsrlq-avx-instruction-without-regard-to-operating-system-so-it-crashes-on-vista-x64&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://connect.microsoft.com/VisualStudio/feedback/details/987093/x64-log-function-uses-vpsrlq-avx-instruction-without-regard-to-operating-system-so-it-crashes-on-vista-x64&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="1104108" author="pantojasc" created="Thu, 3 Dec 2015 08:05:29 +0000"  >&lt;p&gt;WER Report is attached.&lt;/p&gt;</comment>
                            <comment id="1103213" author="mark.benvenuto" created="Wed, 2 Dec 2015 15:06:50 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=pantojasc&quot; class=&quot;user-hover&quot; rel=&quot;pantojasc&quot;&gt;pantojasc&lt;/a&gt; As part of the crash report by WER, there should be a set of files logged in a path when it crashes. The path varies for each crash, but you can find the information in the dialog box/text report. If you could please attach a set of these files from a particular crash, it would help us investigate.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Example:&lt;/b&gt;&lt;/p&gt;
&lt;blockquote&gt;
&lt;p&gt;These files may be available here:&lt;br/&gt;
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_mongod.exe_5267b2a0942511ae78e12bcdc5a071eedf1d948d_5db368ef_05040d6f&lt;/p&gt;&lt;/blockquote&gt;</comment>
                            <comment id="1103180" author="pantojasc" created="Wed, 2 Dec 2015 14:31:37 +0000"  >&lt;p&gt;Same issue when using unpacked zip-archive (v3.0.7 without SSL). No output in console. Immediate &quot;stopped working&quot; message, Windows &quot;Application&quot; log same as attached.&lt;/p&gt;</comment>
                            <comment id="1103172" author="pantojasc" created="Wed, 2 Dec 2015 14:23:22 +0000"  >&lt;p&gt;Package used is MSI for all versions tested. Except for 3.0.7 all without SSL-extension.&lt;br/&gt;
No configuration used in testing. The command prompt was always empty. In a single test a configuration file was used with v3.0.7. The log-file was empty (file created manually beforehand).&lt;br/&gt;
Will test with zip-file and report on result.&lt;/p&gt;</comment>
                            <comment id="1103158" author="ramon.fernandez" created="Wed, 2 Dec 2015 14:16:42 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=pantojasc&quot; class=&quot;user-hover&quot; rel=&quot;pantojasc&quot;&gt;pantojasc&lt;/a&gt;, what we need to see is the logs produced by &lt;tt&gt;mongod.exe&lt;/tt&gt;. If launched from the command line as &lt;tt&gt;mongod.exe&lt;/tt&gt; the logs will be displayed directly; if you&apos;re using a configuration file check to see where they are being sent.&lt;/p&gt;

&lt;p&gt;Can you also please comment on which package did you use to install MongDB, the MSI or the ZIP one?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Ram&#243;n.&lt;/p&gt;</comment>
                            <comment id="1103149" author="pantojasc" created="Wed, 2 Dec 2015 14:07:56 +0000"  >&lt;p&gt;Attached is the Windows Event Viewer &quot;Application&quot; log, showing messages from the install and first launch of mongod.exe.&lt;br/&gt;
OS: Windows Server 2012 R2&lt;br/&gt;
Environment: XenServer VM&lt;/p&gt;</comment>
                            <comment id="1103113" author="ramon.fernandez" created="Wed, 2 Dec 2015 13:40:14 +0000"  >&lt;p&gt;Did you use the MSI package or the zip files? Can you please upload the server logs for the failed installations? They should contain some indication as to what the issue is.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Ram&#243;n.&lt;/p&gt;</comment>
                            <comment id="1103103" author="pantojasc" created="Wed, 2 Dec 2015 13:34:05 +0000"  >&lt;p&gt;Tested with Windows 8.1 Pro in Oracle Virtualbox: No issues. (version 3.0.7 and 3.2.0-rc5).&lt;br/&gt;
Issue might be restricted to XenServer VMs.&lt;/p&gt;</comment>
                            <comment id="1103076" author="pantojasc" created="Wed, 2 Dec 2015 13:03:13 +0000"  >&lt;p&gt;Tested versions without the issue:&lt;br/&gt;
2.6.11, 3.0.0. 3.0.3&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10011">
                    <name>Depends</name>
                                            <outwardlinks description="depends on">
                                        <issuelink>
            <issuekey id="217823">SERVER-19505</issuekey>
        </issuelink>
                            </outwardlinks>
                                                        </issuelinktype>
                            <issuelinktype id="10012">
                    <name>Related</name>
                                                                <inwardlinks description="is related to">
                                                        </inwardlinks>
                                    </issuelinktype>
                    </issuelinks>
                <attachments>
                            <attachment id="100587" name="AppCrash_mongod.exe_5267b2a0942511ae78e12bcdc5a071eedf1d948d_5db368ef_05040d6f.wer" size="6154" author="pantojasc" created="Thu, 3 Dec 2015 08:05:29 +0000"/>
                            <attachment id="100495" name="application_log_mongodb_v3.0.4+_crash_2015-12-02.txt" size="4176" author="pantojasc" created="Wed, 2 Dec 2015 14:07:56 +0000"/>
                            <attachment id="100484" name="mongo_v3.0.4+_crash_screenshot_1.PNG" size="20371" author="pantojasc" created="Wed, 2 Dec 2015 13:00:20 +0000"/>
                            <attachment id="100485" name="mongo_v3.0.4+_crash_screenshot_2.PNG" size="20789" author="pantojasc" created="Wed, 2 Dec 2015 13:00:20 +0000"/>
                            <attachment id="100486" name="mongo_v3.0.4+_crash_systemInfo.PNG" size="21569" author="pantojasc" created="Wed, 2 Dec 2015 13:00:20 +0000"/>
                    </attachments>
                <subtasks>
                    </subtasks>
                <customfields>
                                                <customfield id="customfield_10050" key="com.atlassian.jira.toolkit:comments">
                        <customfieldname># Replies</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>15.0</customfieldvalue>
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        <customfield id="customfield_10011" key="com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons">
                        <customfieldname>Backwards Compatibility</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10038"><![CDATA[Fully Compatible]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                            <customfield id="customfield_10055" key="com.atlassian.jira.ext.charting:firstresponsedate">
                        <customfieldname>Date of 1st Reply</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>Wed, 2 Dec 2015 13:40:14 +0000</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10052" key="com.atlassian.jira.toolkit:dayslastcommented">
                        <customfieldname>Days since reply</customfieldname>
                        <customfieldvalues>
                                        7 years, 28 weeks, 1 day ago
    
                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_18254" key="com.onresolve.jira.groovy.groovyrunner:scripted-field">
                        <customfieldname>Dependencies</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue><![CDATA[<s><a href='https://jira.mongodb.org/browse/SERVER-19505'>SERVER-19505</a></s>]]></customfieldvalue>


                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_15850" key="com.atlassian.jira.plugins.jira-development-integration-plugin:devsummary">
                        <customfieldname>Development</customfieldname>
                        <customfieldvalues>
                            
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    <customfield id="customfield_10057" key="com.atlassian.jira.toolkit:lastusercommented">
                        <customfieldname>Last comment by Customer</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>true</customfieldvalue>
                        </customfieldvalues>
                    </customfield>
                                                                                            <customfield id="customfield_10056" key="com.atlassian.jira.toolkit:lastupdaterorcommenter">
                        <customfieldname>Last commenter</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>ramon.fernandez@mongodb.com</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_11151" key="com.atlassian.jira.toolkit:LastCommentDate">
                        <customfieldname>Last public comment date</customfieldname>
                        <customfieldvalues>
                            7 years, 28 weeks, 1 day ago
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                    <customfield id="customfield_10032" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Operating System</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10026"><![CDATA[ALL]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                <customfield id="customfield_10051" key="com.atlassian.jira.toolkit:participants">
                        <customfieldname>Participants</customfieldname>
                        <customfieldvalues>
                                        <customfieldvalue>backlog-server-platform</customfieldvalue>
            <customfieldvalue>pantojasc</customfieldvalue>
            <customfieldvalue>mark.benvenuto@mongodb.com</customfieldvalue>
            <customfieldvalue>ramon.fernandez@mongodb.com</customfieldvalue>
    
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                        <customfield id="customfield_14254" key="com.pyxis.greenhopper.jira:gh-lexo-rank">
                        <customfieldname>Product Rank</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>1|hrkn7r:</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                <customfield id="customfield_12550" key="com.pyxis.greenhopper.jira:gh-lexo-rank">
                        <customfieldname>Rank</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>2|hsa2p3:</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10558" key="com.pyxis.greenhopper.jira:gh-global-rank">
                        <customfieldname>Rank (Obsolete)</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>9223372036854775807</customfieldvalue>
                        </customfieldvalues>
                    </customfield>
                                                                                            <customfield id="customfield_23361" key="com.onresolve.jira.groovy.groovyrunner:scripted-field">
                        <customfieldname>Requested By</customfieldname>
                        <customfieldvalues>
                                

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                            <customfield id="customfield_10750" key="com.atlassian.jira.plugin.system.customfieldtypes:textarea">
                        <customfieldname>Steps To Reproduce</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>&lt;p&gt;1.)&lt;br/&gt;
Install version 3.0.4-rc0 or newer&lt;br/&gt;
on Windows&lt;br/&gt;
in virtual environment (preferably XenServer)&lt;/p&gt;

&lt;p&gt;2.)&lt;br/&gt;
Double click mongod.exe, mongos.exe or mongo.exe (or start from command prompt)&lt;/p&gt;</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                    <customfield id="customfield_10053" key="com.atlassian.jira.ext.charting:timeinstatus">
                        <customfieldname>Time In Status</customfieldname>
                        <customfieldvalues>
                            
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        <customfield id="customfield_22870" key="com.onresolve.jira.groovy.groovyrunner:scripted-field">
                        <customfieldname>Triagers</customfieldname>
                        <customfieldvalues>
                                

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_11861" key="com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons">
                        <customfieldname>User Summary</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="11856"><![CDATA[Not Needed]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                        <customfield id="customfield_14350" key="com.pyxis.greenhopper.jira:gh-lexo-rank">
                        <customfieldname>serverRank</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>1|hrkzpr:</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                    </customfields>
    </item>
</channel>
</rss>