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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-26563] MongoDB Enterprise 3.4-rc0 zip file not working on Windows Server 2012 R2</title>
                <link>https://jira.mongodb.org/browse/SERVER-26563</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;If I download the zip file for MongoDB 3.4-rc0 from &lt;a href=&quot;http://downloads.mongodb.com/win32/mongodb-win32-x86_64-enterprise-windows-64-3.4.0-rc0.zip&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;http://downloads.mongodb.com/win32/mongodb-win32-x86_64-enterprise-windows-64-3.4.0-rc0.zip&lt;/a&gt;, it fails to start due to a missing Visual C++ runtime library.  I attempted to download and install the redistributable from &lt;a href=&quot;https://www.microsoft.com/en-us/download/details.aspx?id=48145&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://www.microsoft.com/en-us/download/details.aspx?id=48145&lt;/a&gt;.  It goes most of the way through the setup process and then fails with an unexpected error and the log output that I&apos;ve attached to this ticket.  If I then attempt to start MongoDB again, it complains that it can&apos;t find api-ms-win-crt-runtime-l1-1-0.dll.  I&apos;m running on a VM with Windows Server 2012 R2.&lt;/p&gt;</description>
                <environment></environment>
        <key id="322596">SERVER-26563</key>
            <summary>MongoDB Enterprise 3.4-rc0 zip file not working on Windows Server 2012 R2</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                        <assignee username="mark.benvenuto@mongodb.com">Mark Benvenuto</assignee>
                                    <reporter username="david.golub@mongodb.com">David Golub</reporter>
                        <labels>
                    </labels>
                <created>Mon, 10 Oct 2016 21:37:36 +0000</created>
                <updated>Wed, 5 Apr 2017 16:43:41 +0000</updated>
                            <resolved>Mon, 24 Oct 2016 17:43:35 +0000</resolved>
                                    <version>3.4.0-rc0</version>
                                                    <component>Packaging</component>
                                        <votes>0</votes>
                                    <watches>8</watches>
                                                                                                                <comments>
                            <comment id="1491049" author="radardave" created="Thu, 2 Feb 2017 17:26:21 +0000"  >&lt;p&gt;I would like to add that I am also getting this error.  I just upgraded a Win Server 2012 VM from MongoDB 3.2.7 to 3.4.2, however am now seeing this issue.&lt;/p&gt;

&lt;p&gt;I did not have this issue when installing 3.4.0 on a fresh Win Server 2012 R2 VM.&lt;/p&gt;</comment>
                            <comment id="1410186" author="mark.benvenuto" created="Mon, 17 Oct 2016 15:17:59 +0000"  >&lt;p&gt;I am going to close this since it does not look like a MongoDB specific problem, but an issue when running the VC++ redistributable.&lt;/p&gt;</comment>
                            <comment id="1407508" author="david.golub" created="Thu, 13 Oct 2016 15:19:07 +0000"  >&lt;p&gt;Here&apos;s what&apos;s in the event log.  Doesn&apos;t look like anything particularly informative.&lt;/p&gt;

&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;Product: Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23026 -- Installation completed successfully.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;Windows Installer installed the product. Product Name: Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23026. Product Version: 14.0.23026. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 0.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;Ending a Windows Installer transaction: C:\ProgramData\Package Cache\{BC958BD2-5DAC-3862-BB1A-C1BE0790438D}v14.0.23026\packages\vcRuntimeAdditional_amd64\vc_runtimeAdditional_x64.msi. Client Process Id: 2944.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;</comment>
                            <comment id="1407498" author="mark.benvenuto" created="Thu, 13 Oct 2016 15:13:09 +0000"  >&lt;p&gt;There may be more details in the event viewer at approximately: 2016-10-10T14:28:55. Can you check?&lt;/p&gt;</comment>
                            <comment id="1407337" author="david.golub" created="Thu, 13 Oct 2016 14:13:47 +0000"  >&lt;p&gt;Any idea what would cause it to fail?  Is the redistributable incompatible with Windows Server 2012?&lt;/p&gt;</comment>
                            <comment id="1404686" author="mark.benvenuto" created="Mon, 10 Oct 2016 22:04:26 +0000"  >&lt;p&gt;The MSU for the AppCRT failed to install in your case.&lt;/p&gt;

&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;[0B80:0B1C][2016-10-10T14:28:55]i325: Registering dependency: {e46eca4f-393b-40df-9f49-076faf788d83} on package provider: Microsoft.VS.VC_RuntimeAdditionalVSU_amd64,v14, package: vcRuntimeAdditional_x64&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;[0B80:0B1C][2016-10-10T14:28:55]i301: Applying execute package: Windows81_x64, action: Install, path: C:\ProgramData\Package Cache\FC6260C33678BB17FB8B88536C476B4015B7C5E9\packages\Patch\x64\Windows8.1-KB2999226-x64.msu, arguments: &apos;&quot;C:\Windows\SysNative\wusa.exe&quot; &quot;C:\ProgramData\Package Cache\FC6260C33678BB17FB8B88536C476B4015B7C5E9\packages\Patch\x64\Windows8.1-KB2999226-x64.msu&quot; /quiet /norestart&apos;&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;[0B80:0B1C][2016-10-10T14:28:57]e000: Error 0x80240017: Failed to execute MSU package.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;[0AE8:0AFC][2016-10-10T14:28:57]e000: Error 0x80240017: Failed to configure per-machine MSU package.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;[0AE8:0AFC][2016-10-10T14:28:57]i319: Applied execute package: Windows81_x64, result: 0x80240017, restart: None&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;[0AE8:0AFC][2016-10-10T14:28:57]e000: Error 0x80240017: Failed to execute MSU package.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;[0B80:0B1C][2016-10-10T14:28:57]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{e46eca4f-393b-40df-9f49-076faf788d83}, resume: ARP, restart: None, disable resume: No&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;[0B80:0B1C][2016-10-10T14:28:57]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{e46eca4f-393b-40df-9f49-076faf788d83}, resume: ARP, restart initiated: No, disable resume: No&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;</comment>
                    </comments>
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                            <attachment id="141086" name="dd_vcredist_amd64_20161010142850.log" size="14990" author="david.golub@mongodb.com" created="Mon, 10 Oct 2016 21:37:36 +0000"/>
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