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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-27777] file:WiredTiger.wt, connection: unable to read root page from file:WiredTiger.wt: WT_ERROR: non-specific WiredTiger error</title>
                <link>https://jira.mongodb.org/browse/SERVER-27777</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;I am running mongodb 3.2.5 in Cent OS 6.4.&lt;/p&gt;

&lt;p&gt;After a unclean down the server.I start mongod server use following command ,but i got failed&lt;/p&gt;

&lt;p&gt;please kindly help me.&lt;/p&gt;

&lt;p&gt;/home/xiangdong/soft/mongodb/bin/mongod --port 53100 --dbpath /home/xiangdong/mongo/63100/ --storageEngine wiredTiger --wiredTigerCacheSizeGB 1&lt;/p&gt;


&lt;p&gt;2017-01-22T08:41:53.602-0400 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; MongoDB starting : pid=4827 port=53100 dbpath=/home/xiangdong/mongo/63100/ 64-bit host=localhost.localdomain&lt;br/&gt;
2017-01-22T08:41:53.603-0400 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; db version v3.2.5&lt;br/&gt;
2017-01-22T08:41:53.603-0400 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; git version: 34e65e5383f7ea1726332cb175b73077ec4a1b02&lt;br/&gt;
2017-01-22T08:41:53.603-0400 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; OpenSSL version: OpenSSL 1.0.1e-fips 11 Feb 2013&lt;br/&gt;
2017-01-22T08:41:53.603-0400 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; allocator: tcmalloc&lt;br/&gt;
2017-01-22T08:41:53.603-0400 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; modules: none&lt;br/&gt;
2017-01-22T08:41:53.603-0400 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; build environment:&lt;br/&gt;
2017-01-22T08:41:53.603-0400 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     distmod: rhel62&lt;br/&gt;
2017-01-22T08:41:53.603-0400 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     distarch: x86_64&lt;br/&gt;
2017-01-22T08:41:53.603-0400 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     target_arch: x86_64&lt;br/&gt;
2017-01-22T08:41:53.603-0400 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; options: { net: &lt;/p&gt;
{ port: 53100 }
&lt;p&gt;, storage: { dbPath: &quot;/home/xiangdong/mongo/63100/&quot;, engine: &quot;wiredTiger&quot;, wiredTiger: { engineConfig: &lt;/p&gt;
{ cacheSizeGB: 1 }
&lt;p&gt; } } }&lt;br/&gt;
2017-01-22T08:41:53.656-0400 I STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; wiredtiger_open config: create,cache_size=1G,session_max=20000,eviction=(threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),checkpoint=(wait=60,log_size=2GB),statistics_log=(wait=0),&lt;br/&gt;
2017-01-22T08:41:53.669-0400 E STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (-31802) &lt;span class=&quot;error&quot;&gt;&amp;#91;1485088913:669470&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;4827:0x7f6d66d3cd40&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: unable to read root page from &lt;a href=&quot;file:WiredTiger.wt:&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt:&lt;/a&gt; WT_ERROR: non-specific WiredTiger error&lt;br/&gt;
2017-01-22T08:41:53.669-0400 E STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1485088913:669535&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;4827:0x7f6d66d3cd40&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: WiredTiger has failed to open its metadata&lt;br/&gt;
2017-01-22T08:41:53.669-0400 E STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1485088913:669563&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;4827:0x7f6d66d3cd40&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: This may be due to the database files being encrypted, being from an older version or due to corruption on disk&lt;br/&gt;
2017-01-22T08:41:53.669-0400 E STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1485088913:669588&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;4827:0x7f6d66d3cd40&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: You should confirm that you have opened the database with the correct options including all encryption and compression options&lt;br/&gt;
2017-01-22T08:41:53.670-0400 I -        &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Assertion: 28595:-31802: WT_ERROR: non-specific WiredTiger error&lt;br/&gt;
2017-01-22T08:41:53.671-0400 I STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; exception in initAndListen: 28595 -31802: WT_ERROR: non-specific WiredTiger error, terminating&lt;br/&gt;
2017-01-22T08:41:53.671-0400 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; dbexit:  rc: 100&lt;/p&gt;</description>
                <environment></environment>
        <key id="347784">SERVER-27777</key>
            <summary>file:WiredTiger.wt, connection: unable to read root page from file:WiredTiger.wt: WT_ERROR: non-specific WiredTiger error</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="kelsey.schubert@mongodb.com">Kelsey Schubert</assignee>
                                    <reporter username="frankzou">frankzou</reporter>
                        <labels>
                            <label>envns</label>
                            <label>rpo</label>
                            <label>rps</label>
                            <label>trcf</label>
                            <label>wtc</label>
                    </labels>
                <created>Sun, 22 Jan 2017 13:12:16 +0000</created>
                <updated>Mon, 13 Aug 2018 21:10:19 +0000</updated>
                            <resolved>Sat, 28 Jan 2017 07:06:13 +0000</resolved>
                                    <version>3.2.5</version>
                                                    <component>WiredTiger</component>
                                        <votes>0</votes>
                                    <watches>6</watches>
                                                                                                                <comments>
                            <comment id="1487455" author="thomas.schubert" created="Sat, 28 Jan 2017 07:06:13 +0000"  >&lt;p&gt;Thanks for sharing the good news.&lt;/p&gt;</comment>
                            <comment id="1487454" author="frankzou" created="Sat, 28 Jan 2017 07:01:11 +0000"  >&lt;p&gt;HI Thomas Schubert&lt;/p&gt;

&lt;p&gt; It&apos;s working too.Thank you so much.You saved my life.&lt;/p&gt;</comment>
                            <comment id="1484190" author="thomas.schubert" created="Tue, 24 Jan 2017 19:57:52 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=frankzou&quot; class=&quot;user-hover&quot; rel=&quot;frankzou&quot;&gt;frankzou&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;I&apos;m glad to hear the first repair attempt was successful. I&apos;ve attached the repair attempt for the second set of files. Please let us know if it resolves the issue.&lt;/p&gt;

&lt;p&gt;Kind regards,&lt;br/&gt;
Thomas&lt;/p&gt;</comment>
                            <comment id="1483574" author="frankzou" created="Tue, 24 Jan 2017 07:11:39 +0000"  >&lt;p&gt;Hi Thomas Schubert ,&lt;/p&gt;

&lt;p&gt;       That&apos;s great. It&apos;s OK. Can you kindly help me to  repair another one(wt-bak.rar)?&lt;/p&gt;</comment>
                            <comment id="1482832" author="thomas.schubert" created="Mon, 23 Jan 2017 18:12:46 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=frankzou&quot; class=&quot;user-hover&quot; rel=&quot;frankzou&quot;&gt;frankzou&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;I&apos;ve attached the files after a repair attempt. Would you please extract these files and replace them in you &lt;tt&gt;$dbpath&lt;/tt&gt; and let us know if it resolves the issue?&lt;/p&gt;

&lt;p&gt;Thank you,&lt;br/&gt;
Thomas&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="147989" name="WiredTiger.turtle" size="950" author="frankzou" created="Sun, 22 Jan 2017 13:11:24 +0000"/>
                            <attachment id="147988" name="WiredTiger.wt" size="1765376" author="frankzou" created="Sun, 22 Jan 2017 13:11:56 +0000"/>
                            <attachment id="148155" name="repair_attempt-2.tar.gz" size="81642" author="kelsey.schubert@mongodb.com" created="Tue, 24 Jan 2017 19:56:51 +0000"/>
                            <attachment id="148034" name="repair_attempt.tar.gz" size="85249" author="kelsey.schubert@mongodb.com" created="Mon, 23 Jan 2017 18:11:38 +0000"/>
                            <attachment id="148075" name="wt-bak.rar" size="42960" author="frankzou" created="Tue, 24 Jan 2017 07:11:21 +0000"/>
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