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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-29415] Unable to start WiredTiger service due to corruption in WiredTiger.wt</title>
                <link>https://jira.mongodb.org/browse/SERVER-29415</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;2017-05-29T07:48:10.150+0000 I CONTROL&#160; ***** SERVER RESTARTED *****2017-05-29T07:48:10.693+0000 I CONTROL&#160; Trying to start Windows service &apos;MongoDB&apos;2017-05-29T07:48:10.696+0000 I STORAGE&#160; Service running2017-05-29T07:48:10.738+0000 W -&#160;&#160;&#160;&#160;&#160;&#160;&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected unclean shutdown - \\AZ-MRGSTR-PAC01\M$\MirageStorage\NonSis\MongoData\mongod.lock is not empty.2017-05-29T07:48:10.741+0000 W STORAGE&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Recovering data from the last clean checkpoint.2017-05-29T07:48:10.742+0000 I STORAGE&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; wiredtiger_open config: create,cache_size=4G,session_max=20000,eviction=(threads_max=4),statistics=(fast),log=(enabled=true,archive=true,path=journal,compressor=snappy),checkpoint=(wait=60,log_size=2GB),statistics_log=(wait=0),2017-05-29T07:48:10.775+0000 E STORAGE&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1496044090:775502&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;5668:140711126897472&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: read checksum error &lt;span class=&quot;error&quot;&gt;&amp;#91;4096B @ 28672, 336979136 != 806227696&amp;#93;&lt;/span&gt;2017-05-29T07:48:10.775+0000 E STORAGE&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1496044090:775502&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;5668:140711126897472&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: WiredTiger.wt: encountered an illegal file format or internal value2017-05-29T07:48:10.775+0000 E STORAGE&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (-31804) &lt;span class=&quot;error&quot;&gt;&amp;#91;1496044090:775502&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;5668:140711126897472&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: the process must exit and restart: WT_PANIC: WiredTiger library panic2017-05-29T07:48:10.775+0000 I -&#160;&#160;&#160;&#160;&#160;&#160;&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Fatal Assertion 285582017-05-29T07:48:10.943+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0x141cf32017-05-29T07:48:10.943+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0xfaf172017-05-29T07:48:10.943+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0xed7c02017-05-29T07:48:10.943+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0x149952017-05-29T07:48:10.943+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0x41923c2017-05-29T07:48:10.943+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0x418da22017-05-29T07:48:10.943+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0x4193ee2017-05-29T07:48:10.944+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0x3a89972017-05-29T07:48:10.944+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0x3a8bde2017-05-29T07:48:10.944+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0x3b4a5f2017-05-29T07:48:10.944+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0x3b39f32017-05-29T07:48:10.944+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0x3b38a32017-05-29T07:48:10.944+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0x3d02fb2017-05-29T07:48:10.944+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0x3d0cbf2017-05-29T07:48:10.944+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0x41832f2017-05-29T07:48:10.944+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0x3fc8052017-05-29T07:48:10.944+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; 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index_collator_extension+0x43d5672017-05-29T07:48:10.945+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0x43d6252017-05-29T07:48:10.945+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; mongod.exe&#160;&#160;&#160;&#160;&#160; index_collator_extension+0x11c9802017-05-29T07:48:10.945+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; sechost.dll&#160;&#160;&#160;&#160; GetIdentityProviderInfoByGUID+0x2312017-05-29T07:48:10.945+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; KERNEL32.DLL&#160;&#160;&#160; BaseThreadInitThunk+0xd2017-05-29T07:48:10.945+0000 I CONTROL&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; 2017-05-29T07:48:10.945+0000 I -&#160;&#160;&#160;&#160;&#160;&#160;&#160; &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; ***aborting after fassert() failure&lt;/p&gt;</description>
                <environment>Windows server 2012 R2 + VMware Horizon Mirage 5.4</environment>
        <key id="389001">SERVER-29415</key>
            <summary>Unable to start WiredTiger service due to corruption in WiredTiger.wt</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="kelsey.schubert@mongodb.com">Kelsey Schubert</assignee>
                                    <reporter username="fezzik12">Eran Yaffe</reporter>
                        <labels>
                            <label>envm</label>
                            <label>rpo</label>
                            <label>rps</label>
                            <label>trcf</label>
                            <label>wtc</label>
                    </labels>
                <created>Thu, 1 Jun 2017 04:38:37 +0000</created>
                <updated>Tue, 14 Aug 2018 18:32:37 +0000</updated>
                            <resolved>Sat, 3 Jun 2017 01:50:57 +0000</resolved>
                                                                    <component>WiredTiger</component>
                                        <votes>0</votes>
                                    <watches>5</watches>
                                                                                                                <comments>
                            <comment id="1586567" author="ramon.fernandez" created="Sat, 3 Jun 2017 01:50:57 +0000"  >&lt;p&gt;Thanks for letting us know, and glad to hear you&apos;re up and running again. I&apos;d recommend using replication and keeping backups of your data.&lt;/p&gt;

&lt;p&gt;Regards,&lt;br/&gt;
Ram&#243;n.&lt;/p&gt;</comment>
                            <comment id="1585659" author="fezzik12" created="Fri, 2 Jun 2017 05:27:48 +0000"  >&lt;p&gt;Hi Thomas,&lt;br/&gt;
After replacing the files the service started running and it looks like the system is working.&lt;br/&gt;
Thank you for your quick assistance.&lt;br/&gt;
If you still require answers to your questions please let me know.&lt;br/&gt;
Regards,&lt;br/&gt;
Eran.&lt;/p&gt;</comment>
                            <comment id="1584785" author="thomas.schubert" created="Thu, 1 Jun 2017 13:31:37 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=fezzik12&quot; class=&quot;user-hover&quot; rel=&quot;fezzik12&quot;&gt;fezzik12&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for the report. I&apos;ve attached a repair attempt of the files you&apos;ve provided. Would you please extract these files and replace them in your &lt;tt&gt;$dbpath&lt;/tt&gt; and let us know if it resolves the issue?&lt;/p&gt;

&lt;p&gt;If you are still seeing errors after replacing these files, please provide the complete logs from mongod so that we can further investigate. Additionally, if this issue persists, please provide the following information:&lt;/p&gt;

&lt;ol&gt;
	&lt;li&gt;What kind of underlying storage mechanism are you using? Are the storage devices attached locally or over the network? Are the disks SSDs or HDDs? What kind of RAID and/or volume management system are you using?&lt;/li&gt;
	&lt;li&gt;Would you please check the integrity of your disks?&lt;/li&gt;
	&lt;li&gt;Has the database always been running this version of MongoDB? If not please describe the upgrade/downgrade cycles the database has been through.&lt;/li&gt;
	&lt;li&gt;Have you manipulated (copied or moved) the underlying database files? If so, was mongod running?&lt;/li&gt;
	&lt;li&gt;Have you ever restored this instance from backups?&lt;/li&gt;
	&lt;li&gt;What method do you use to create backups?&lt;/li&gt;
	&lt;li&gt;When was the underlying filesystem last checked and is it currently marked clean?&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;Thank you,&lt;br/&gt;
Thomas&lt;/p&gt;</comment>
                            <comment id="1584522" author="fezzik12" created="Thu, 1 Jun 2017 05:41:25 +0000"  >&lt;p&gt;Hi Thomas,&lt;br/&gt;
thank you for handling my case.&lt;br/&gt;
just to do some correction in my subject.&lt;br/&gt;
the &quot;VMware Mirage MongoDB&quot; fails to start due to the problem with the file.&lt;br/&gt;
this is a production system that doesn&apos;t work and holds hundreds of images so the situation is very critical.&lt;br/&gt;
please update me if you need any more information or logs.&lt;br/&gt;
Thanks,&lt;br/&gt;
Eran Yaffe &lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="157493" name="WT_salvage_log.txt" size="576" author="fezzik12" created="Thu, 1 Jun 2017 04:34:14 +0000"/>
                            <attachment id="157495" name="WiredTiger.turtle" size="905" author="fezzik12" created="Thu, 1 Jun 2017 04:34:14 +0000"/>
                            <attachment id="157494" name="WiredTiger.wt" size="77824" author="fezzik12" created="Thu, 1 Jun 2017 04:34:14 +0000"/>
                            <attachment id="157509" name="repair_attempt.tar.gz" size="3420" author="kelsey.schubert@mongodb.com" created="Thu, 1 Jun 2017 13:30:07 +0000"/>
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