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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-30165] MongoDB Service doesn&apos;t start (Error 1067); Stored data for our application not accessible</title>
                <link>https://jira.mongodb.org/browse/SERVER-30165</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Dear Support-Team,&lt;/p&gt;

&lt;p&gt;due to an software update for our data historian and visualisation application, we faced the problem that the installation process crashed and the update gone wrong. Since then we are unable to access the stored data and also can&apos;t write new data into database (of course because the service isn&apos;t running). &lt;br/&gt;
I think we may restarted the server not properly (which also holds the MongoDB service) and so the mongod.lock file remained NOT empty.&lt;br/&gt;
Deleting it didn&apos;t solve the problem.&lt;/p&gt;

&lt;p&gt;What can be done to get the MongoDB service running again?&lt;/p&gt;

&lt;p&gt;Attached please find all WiredTiger.* files such as sizeStorer.wt and *.lock files.&lt;/p&gt;

&lt;p&gt;Thanks in advance!&lt;/p&gt;


&lt;p&gt;Yours hopefully,&lt;/p&gt;

&lt;p&gt;Clemens Schadner&lt;br/&gt;
cts GmbH&lt;/p&gt;</description>
                <environment></environment>
        <key id="404483">SERVER-30165</key>
            <summary>MongoDB Service doesn&apos;t start (Error 1067); Stored data for our application not accessible</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13203">Gone away</resolution>
                                        <assignee username="mark.agarunov">Mark Agarunov</assignee>
                                    <reporter username="ctsClemens">Clemens Schadner [X]</reporter>
                        <labels>
                    </labels>
                <created>Mon, 17 Jul 2017 05:52:12 +0000</created>
                <updated>Fri, 27 Oct 2023 20:44:00 +0000</updated>
                            <resolved>Mon, 7 Aug 2017 17:16:11 +0000</resolved>
                                    <version>3.0.7</version>
                                                    <component>Storage</component>
                                        <votes>0</votes>
                                    <watches>6</watches>
                                                                                                                <comments>
                            <comment id="1640550" author="ctsclemens" created="Fri, 4 Aug 2017 05:53:38 +0000"  >&lt;p&gt;Hello Mark,&lt;/p&gt;

&lt;p&gt;later I started the command prompt as admin and could do a mongodump, but the data is somehow gone.&lt;br/&gt;
Since this is not in a productive environment we don&apos;t essentially need the data. You can close the ticket.&lt;/p&gt;

&lt;p&gt;So thanks a lot for your time Mark and have a nice day! &lt;img class=&quot;emoticon&quot; src=&quot;https://jira.mongodb.org/images/icons/emoticons/smile.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;

&lt;p&gt;Mit freundlichen Gr&#252;&#223;en / Best regards&lt;/p&gt;

&lt;p&gt;Clemens Schadner&lt;br/&gt;
Software Engineer | Advanced Solutions&lt;/p&gt;

&lt;p&gt;cts GmbH&lt;br/&gt;
Fuhrmannstra&#223;e 10&lt;br/&gt;
D-84508 Burgkirchen&lt;/p&gt;

&lt;p&gt;Tel. .+49 (0)8679 91689-202&lt;br/&gt;
Fax. .+49 (0)8679 91689-120&lt;br/&gt;
clemens.schadner@cts-gmbh.de&lt;br/&gt;
www.group-cts.de&lt;/p&gt;

&lt;p&gt;Gesellschaft mit beschr&#228;nkter Haftung&lt;br/&gt;
Sitz der Gesellschaft: Burgkirchen a. d. Alz&lt;br/&gt;
Handelsregister: Amtsgericht Traunstein, HRB16883&lt;br/&gt;
Gesch&#228;ftsf&#252;hrer: Hans Gehringer, Robert Sch&#252;ller&lt;/p&gt;
</comment>
                            <comment id="1638769" author="mark.agarunov" created="Wed, 2 Aug 2017 15:41:02 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=ctsClemens&quot; class=&quot;user-hover&quot; rel=&quot;ctsClemens&quot;&gt;ctsClemens&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for the information. Looking at the error output you provided, this looks like it may be a permissions issue. Are you starting mongodb as an administrator? The specific error is &lt;tt&gt;Access Denied&lt;/tt&gt;, which would indicate that the user you are trying to start mongod as is not the same user, and does not have the same access as the user it was previously running as. Please try executing this command as an administrator and let me know if this fixes the issue.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Mark&lt;/p&gt;</comment>
                            <comment id="1624437" author="ctsclemens" created="Tue, 18 Jul 2017 07:30:41 +0000"  >&lt;p&gt;Hey Mark,&lt;/p&gt;

&lt;p&gt;thanks for your quick response! The files provided by you didn&apos;t solve the problem - the damn service throws the same error 1067.&lt;/p&gt;

&lt;p&gt;When I try:&lt;br/&gt;
C:\inmation.root\MongoDB\bin&amp;gt;mongod --repair --repairpath C:\inmation.root\MongoDB\data --dbpath C:\inmation.root\MongoDB\data --storageEngine wiredTiger --noauth&lt;br/&gt;
2017-07-18T07:05:32.850+0200 I STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; exception in initAndListen: 98 Unable to create/open lock file: C:\inmation.root\MongoDB\data\mongod.lock errno:5&lt;br/&gt;
Access denied. Is a mongod instance already running?, terminating&lt;br/&gt;
2017-07-18T07:05:32.850+0200 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; dbexit:  rc: 100&lt;/p&gt;

&lt;p&gt;But I&apos;m pretty sure that no mongod is running.&lt;/p&gt;

&lt;p&gt;Please find the complete logs in the attachment.&lt;/p&gt;

&lt;ol&gt;
	&lt;li&gt;underlying storage mechanism: wiredTiger; The MongoDB runs on a VM with a local storage, its backup runs over the network to our NAS. Disk typ: SAS HDD; RAID: 5&lt;/li&gt;
	&lt;li&gt;Integrity: The VM containing the MongoDB runs in an productive environment. The IT guy told me he doesn&apos;t has enough resources to move all VMs to another server and smash those check commands into the console to check the disks. But the server is quite knew so everything should be fine (hopefully).&lt;/li&gt;
	&lt;li&gt;Yes, the version didn&apos;t changed.&lt;/li&gt;
	&lt;li&gt;I didn&apos;t manipulated the underlying db files, just made a software update for our application which uses MongoDB. I guess mongod was running, but in previous updates that wasn&apos;t a problem.&lt;/li&gt;
	&lt;li&gt;No I never restored this instance from backups.&lt;/li&gt;
	&lt;li&gt;We use Veeam Backup &amp;amp; Replication 9.5 to backup our VMs.&lt;/li&gt;
	&lt;li&gt;What you are especially looking for doesn&apos;t really exist at our company (according to the IT guy). But our ESXi shows no errors and runs without any issues.&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;Thanks for your time!&lt;/p&gt;

&lt;p&gt;Best regards,&lt;br/&gt;
Clemens&lt;/p&gt;</comment>
                            <comment id="1624194" author="mark.agarunov" created="Mon, 17 Jul 2017 21:52:35 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=ctsClemens&quot; class=&quot;user-hover&quot; rel=&quot;ctsClemens&quot;&gt;ctsClemens&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for the report. I&apos;ve attached a repair attempt of the files you&apos;ve provided. Would you please extract these files and replace them in your &lt;tt&gt;$dbpath&lt;/tt&gt; and let us know if it resolves the issue? If you are still seeing errors after replacing these files, please provide the complete logs from mongod so that we can further investigate. Additionally, if this issue persists, please provide the following information:&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;What kind of underlying storage mechanism are you using? Are the storage devices attached locally or over the network? Are the disks SSDs or HDDs? What kind of RAID and/or volume management system are you using?&lt;/li&gt;
	&lt;li&gt;Would you please check the integrity of your disks?&lt;/li&gt;
	&lt;li&gt;Has the database always been running this version of MongoDB? If not please describe the upgrade/downgrade cycles the database has been through.&lt;/li&gt;
	&lt;li&gt;Have you manipulated (copied or moved) the underlying database files? If so, was mongod running?&lt;/li&gt;
	&lt;li&gt;Have you ever restored this instance from backups?&lt;/li&gt;
	&lt;li&gt;What method do you use to create backups?&lt;/li&gt;
	&lt;li&gt;When was the underlying filesystem last checked and is it currently marked clean?&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;Thanks,&lt;br/&gt;
Mark&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="161155" name="SERVER-30165-repair.tar.gz" size="69044" author="mark.agarunov" created="Mon, 17 Jul 2017 21:52:32 +0000"/>
                            <attachment id="161019" name="for Mongo Support.rar" size="92039" author="ctsClemens" created="Mon, 17 Jul 2017 05:44:10 +0000"/>
                            <attachment id="161170" name="logs complete.rar" size="39113984" author="ctsClemens" created="Tue, 18 Jul 2017 05:50:31 +0000"/>
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