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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-30904] Failed to load chunks due to operation exceeded time limit</title>
                <link>https://jira.mongodb.org/browse/SERVER-30904</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Hello,&lt;/p&gt;

&lt;p&gt;We are facing Operation timed out and serverStatus was very slow issue, while accessing a collection.&lt;/p&gt;

&lt;p&gt;Following are the errors,&lt;br/&gt;
a)  db.collection.stats()&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
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					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;     {&lt;/span&gt;&lt;/pre&gt;
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						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;    &quot;code&quot; : 50,&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
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						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;    &quot;ok&quot; : 0,&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;    &quot;errmsg&quot; : &quot;Failed to load chunks due to operation exceeded time limit&quot;&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;     }&lt;/span&gt;&lt;/pre&gt;
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		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;
&lt;p&gt;b) Excerpt Config server error log,&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2017-08-30T08:46:23.418+0000 I NETWORK  [replSetDistLockPinger] Marking host host:port as failed :: caused by :: ExceededTimeLimit: Operation timed out, request was RemoteCommand 5513 -- target:host:port db:config expDate:2017-08-30T08:46:23.418+0000 cmd:{ findAndModify: &quot;lockpings&quot;, query: { _id: &quot;Hostname.prd-us.burninglass.co.us:port:1504077382:3669026758099117973&quot; }, update: { $set: { ping: new Date(1504082753418) } }, upsert: true, writeConcern: { w: &quot;majority&quot;, wtimeout: 15000 }, maxTimeMS: 30000 }&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2017-08-30T08:46:23.418+0000 I SHARDING [replSetDistLockPinger] Operation timed out with status ExceededTimeLimit: Operation timed out, request was RemoteCommand 5513 -- target:host:port db:config expDate:2017-08-30T08:46:23.418+0000 cmd:{ findAndModify: &quot;lockpings&quot;, query: { _id: &quot;Hostname.prd-us.burninglass.co.us:port:1504077382:3669026758099117973&quot; }, update: { $set: { ping: new Date(1504082753418) } }, upsert: true, writeConcern: { w: &quot;majority&quot;, wtimeout: 15000 }, maxTimeMS: 30000 }&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2017-08-30T08:46:23.418+0000 W SHARDING [replSetDistLockPinger] pinging failed for distributed lock pinger :: caused by :: ExceededTimeLimit: Operation timed out, request was RemoteCommand 5513 -- target:host:port db:config expDate:2017-08-30T08:46:23.418+0000 cmd:{ findAndModify: &quot;lockpings&quot;, query: { _id: &quot;Hostname.prd-us.burninglass.co.us:port:1504077382:3669026758099117973&quot; }, update: { $set: { ping: new Date(1504082753418) } }, upsert: true, writeConcern: { w: &quot;majority&quot;, wtimeout: 15000 }, maxTimeMS: 30000 }&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&amp;nbsp;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2017-08-30T08:46:46.008+0000 I ASIO     [NetworkInterfaceASIO-ShardRegistry-0] Ending connection to host host:port due to bad connection status; 1 connections to that host remain open&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2017-08-30T08:46:46.008+0000 I SHARDING [Uptime reporter] Operation timed out with status ExceededTimeLimit: Operation timed out, request was RemoteCommand 5527 -- target:host:port db:config expDate:2017-08-30T08:46:46.008+0000 cmd:{ update: &quot;mongos&quot;, updates: [ { q: { id: &quot;Hostname.prd-us.burninglass.co.us:port&quot; }, u: { $set: { id: &quot;Hostname.prd-us.burninglass.co.us:port&quot;, ping: new Date(1504082776006), up: 5393, waiting: true, mongoVersion: &quot;3.4.6&quot; } }, multi: false, upsert: true } ], writeConcern: { w: &quot;majority&quot;, wtimeout: 15000 }, maxTimeMS: 30000 }&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&amp;nbsp;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2017-08-30T13:21:06.004+0000 I COMMAND  [ftdc] serverStatus was very slow: { after basic: 0, after asserts: 0, after backgroundFlushing: 0, after connections: 0, after dur: 0, after extra_info: 3000, after globalLock: 3000, after locks: 3000, after network: 3000, after opLatencies: 3000, after opcounters: 3000, after opcountersRepl: 3000, after repl: 3000, after security: 3000, after storageEngine: 3000, after tcmalloc: 3000, after wiredTiger: 3000, at end: 3000 }&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2017-08-30T14:34:14.305+0000 I COMMAND  [ftdc] serverStatus was very slow: { after basic: 0, after asserts: 0, after backgroundFlushing: 0, after connections: 0, after dur: 0, after extra_info: 3276, after globalLock: 3276, after locks: 3276, after network: 3276, after opLatencies: 3276, after opcounters: 3276, after opcountersRepl: 3276, after repl: 3276, after security: 3276, after storageEngine: 3276, after tcmalloc: 3276, after wiredTiger: 3276, at end: 3276 }&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&amp;nbsp;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2017-08-31T03:35:33.217+0000 I NETWORK  [CatalogCacheLoader-10] Marking host host:port as failed :: caused by :: ExceededTimeLimit: operation exceeded time limit&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2017-08-31T03:35:33.217+0000 I SHARDING [CatalogCacheLoader-10] Operation timed out  :: caused by :: ExceededTimeLimit: operation exceeded time limit&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2017-08-31T03:35:33.217+0000 I SHARDING [CatalogCacheLoader-10] Refresh for collection Database.Collection took 31318 ms and failed :: caused by :: ExceededTimeLimit: Failed to load chunks due to operation exceeded time limit&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2017-08-31T04:54:50.208+0000 I SHARDING [CatalogCacheLoader-533] Refresh for collection Database.Collection took 116480 ms and found version 5146|6791||58b85d2868d1121a9ec38cd1&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;</description>
                <environment></environment>
        <key id="422231">SERVER-30904</key>
            <summary>Failed to load chunks due to operation exceeded time limit</summary>
                <type id="6" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Question</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="4">Incomplete</resolution>
                                        <assignee username="mark.agarunov">Mark Agarunov</assignee>
                                    <reporter username="bgt-ganeshkumar">Ganeshkumar</reporter>
                        <labels>
                    </labels>
                <created>Thu, 31 Aug 2017 06:22:05 +0000</created>
                <updated>Tue, 7 Nov 2017 20:10:59 +0000</updated>
                            <resolved>Fri, 29 Sep 2017 18:41:44 +0000</resolved>
                                                                                        <votes>0</votes>
                                    <watches>7</watches>
                                                                                                                <comments>
                            <comment id="1685507" author="thomas.schubert" created="Fri, 29 Sep 2017 18:41:44 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=bgt-ganeshkumar&quot; class=&quot;user-hover&quot; rel=&quot;bgt-ganeshkumar&quot;&gt;bgt-ganeshkumar&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;We haven&#8217;t heard back from you for some time, so I&#8217;m going to mark this ticket as resolved. If this is still an issue for you, please provide additional information and we will reopen the ticket.&lt;/p&gt;

&lt;p&gt;Regards,&lt;br/&gt;
Kelsey&lt;/p&gt;</comment>
                            <comment id="1671657" author="ramon.fernandez" created="Wed, 13 Sep 2017 11:09:57 +0000"  >&lt;p&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=bgt-ganeshkumar&quot; class=&quot;user-hover&quot; rel=&quot;bgt-ganeshkumar&quot;&gt;bgt-ganeshkumar&lt;/a&gt;, we haven&apos;t heard back from you for some time. If this is still an issue for you, can you please provide the information requested above by Mark so we can investigate?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Ram&#243;n.&lt;/p&gt;</comment>
                            <comment id="1661936" author="mark.agarunov" created="Thu, 31 Aug 2017 17:03:39 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=bgt-ganeshkumar&quot; class=&quot;user-hover&quot; rel=&quot;bgt-ganeshkumar&quot;&gt;bgt-ganeshkumar&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for the report. To further investigate what may be causing this behavior, please provide the following:&lt;/p&gt;

&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;Archive and upload the &lt;tt&gt;$dbpath/diagnostic.data&lt;/tt&gt; directory&lt;/li&gt;
	&lt;li&gt;The complete log files from the affected &lt;tt&gt;mongod&lt;/tt&gt; nodes.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Thanks,&lt;br/&gt;
Mark&lt;/p&gt;</comment>
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