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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-31124] WiredTiger (-31802) [1505722563:325909][1:0x7f5e4e884cc0], file:WiredTiger.wt, connection: unable to read root page from file:WiredTiger.wt: WT_ERROR: non-specific WiredTiger error</title>
                <link>https://jira.mongodb.org/browse/SERVER-31124</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;I am running MongoDB v3.2.16 from official docker image.&lt;/p&gt;

&lt;p&gt;I can&apos;t start mongo after space on the server was the end. Now I added few GB, but the MongoDB can&apos;t start.&lt;/p&gt;

&lt;p&gt;2017-09-18T08:16:03.311+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; db version v3.2.16&lt;br/&gt;
2017-09-18T08:16:03.311+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; git version: 056bf45128114e44c5358c7a8776fb582363e094&lt;br/&gt;
2017-09-18T08:16:03.311+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; OpenSSL version: OpenSSL 1.0.1t  3 May 2016&lt;br/&gt;
2017-09-18T08:16:03.311+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; allocator: tcmalloc&lt;br/&gt;
2017-09-18T08:16:03.311+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; modules: none&lt;br/&gt;
2017-09-18T08:16:03.311+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; build environment:&lt;br/&gt;
2017-09-18T08:16:03.311+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     distmod: debian81&lt;br/&gt;
2017-09-18T08:16:03.311+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     distarch: x86_64&lt;br/&gt;
2017-09-18T08:16:03.311+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     target_arch: x86_64&lt;br/&gt;
2017-09-18T08:16:03.311+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; options: { storage: { journal: &lt;/p&gt;
{ enabled: false }
&lt;p&gt; } }&lt;br/&gt;
2017-09-18T08:16:03.315+0000 I -        &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected data files in /data/db created by the &apos;wiredTiger&apos; storage engine, so setting the active storage engine to &apos;wiredTiger&apos;.&lt;br/&gt;
2017-09-18T08:16:03.315+0000 I STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected WT journal files.  Running recovery from last checkpoint.&lt;br/&gt;
2017-09-18T08:16:03.315+0000 I STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; journal to nojournal transition config: create,cache_size=1G,session_max=20000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),checkpoint=(wait=60,log_size=2GB),statistics_log=(wait=0),&lt;br/&gt;
2017-09-18T08:16:03.325+0000 E STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (-31802) &lt;span class=&quot;error&quot;&gt;&amp;#91;1505722563:325909&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;1:0x7f5e4e884cc0&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: unable to read root page from &lt;a href=&quot;file:WiredTiger.wt:&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt:&lt;/a&gt; WT_ERROR: non-specific WiredTiger error&lt;br/&gt;
2017-09-18T08:16:03.325+0000 E STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1505722563:325939&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;1:0x7f5e4e884cc0&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: WiredTiger has failed to open its metadata&lt;br/&gt;
2017-09-18T08:16:03.325+0000 E STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1505722563:325945&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;1:0x7f5e4e884cc0&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: This may be due to the database files being encrypted, being from an older version or due to corruption on disk&lt;br/&gt;
2017-09-18T08:16:03.326+0000 E STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1505722563:325985&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;1:0x7f5e4e884cc0&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: You should confirm that you have opened the database with the correct options including all encryption and compression options&lt;br/&gt;
2017-09-18T08:16:03.326+0000 I -        &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Assertion: 28718:-31802: WT_ERROR: non-specific WiredTiger error&lt;br/&gt;
2017-09-18T08:16:03.326+0000 I STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; exception in initAndListen: 28718 -31802: WT_ERROR: non-specific WiredTiger error, terminating&lt;br/&gt;
2017-09-18T08:16:03.326+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; dbexit:  rc: 100&lt;/p&gt;
</description>
                <environment></environment>
        <key id="428682">SERVER-31124</key>
            <summary>WiredTiger (-31802) [1505722563:325909][1:0x7f5e4e884cc0], file:WiredTiger.wt, connection: unable to read root page from file:WiredTiger.wt: WT_ERROR: non-specific WiredTiger error</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="mark.agarunov">Mark Agarunov</assignee>
                                    <reporter username="Shalva">Shalva Usubov [X]</reporter>
                        <labels>
                    </labels>
                <created>Mon, 18 Sep 2017 08:32:14 +0000</created>
                <updated>Tue, 10 Oct 2017 03:39:50 +0000</updated>
                            <resolved>Mon, 18 Sep 2017 17:58:22 +0000</resolved>
                                                                                        <votes>0</votes>
                                    <watches>7</watches>
                                                                                                                <comments>
                            <comment id="1675667" author="mark.agarunov" created="Mon, 18 Sep 2017 17:58:07 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=Shalva&quot; class=&quot;user-hover&quot; rel=&quot;Shalva&quot;&gt;Shalva&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Unfortunately, this error indicates that there was corruption on the disk. In this situation, my best recommendation would be to &lt;a href=&quot;https://docs.mongodb.com/manual/tutorial/resync-replica-set-member/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;resync the affected node&lt;/a&gt; or &lt;a href=&quot;https://docs.mongodb.com/manual/core/backups/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;restore from a backup&lt;/a&gt; if possible.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Mark&lt;/p&gt;</comment>
                            <comment id="1675641" author="shalva" created="Mon, 18 Sep 2017 17:42:58 +0000"  >&lt;p&gt;Hello Mark,&lt;/p&gt;

&lt;p&gt;Unfortunately oi not worked, I provided output:  &lt;a href=&quot;https://gist.github.com/shaliko/994ba1532a2d43288f2ba2b06b1c4f06&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://gist.github.com/shaliko/994ba1532a2d43288f2ba2b06b1c4f06&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;Before running this script I copy all $dbpath.&lt;/p&gt;</comment>
                            <comment id="1675550" author="mark.agarunov" created="Mon, 18 Sep 2017 16:37:09 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=Shalva&quot; class=&quot;user-hover&quot; rel=&quot;Shalva&quot;&gt;Shalva&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;I&apos;ve attached a repair attempt of the files you&apos;ve provided. Would you please extract these files and replace them in your &lt;tt&gt;$dbpath&lt;/tt&gt; and let us know if it resolves the issue? If you are still seeing errors after replacing these files, please provide the complete logs from mongod so that we can further investigate. Additionally, if this issue persists, please provide the following information:&lt;/p&gt;

&lt;ol&gt;
	&lt;li&gt;What kind of underlying storage mechanism are you using? Are the storage devices attached locally or over the network? Are the disks SSDs or HDDs? What kind of RAID and/or volume management system are you using?&lt;/li&gt;
	&lt;li&gt;Would you please check the integrity of your disks?&lt;/li&gt;
	&lt;li&gt;Has the database always been running this version of MongoDB? If not please describe the upgrade/downgrade cycles the database has been through.&lt;/li&gt;
	&lt;li&gt;Have you manipulated (copied or moved) the underlying database files? If so, was mongod running?&lt;/li&gt;
	&lt;li&gt;Have you ever restored this instance from backups?&lt;/li&gt;
	&lt;li&gt;What method do you use to create backups?&lt;/li&gt;
	&lt;li&gt;When was the underlying filesystem last checked and is it currently marked clean?&lt;/li&gt;
&lt;/ol&gt;



&lt;p&gt;Thanks,&lt;br/&gt;
Mark&lt;/p&gt;</comment>
                            <comment id="1675521" author="shalva" created="Mon, 18 Sep 2017 16:15:58 +0000"  >&lt;p&gt;Hello Mark,&lt;/p&gt;

&lt;p&gt;Uploaded WiredTiger.wt and WiredTiger.turtle.&lt;/p&gt;

&lt;p&gt;Thanks for the help!&lt;/p&gt;</comment>
                            <comment id="1675509" author="mark.agarunov" created="Mon, 18 Sep 2017 16:06:13 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=Shalva&quot; class=&quot;user-hover&quot; rel=&quot;Shalva&quot;&gt;Shalva&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for the report. Would you please upload the &lt;tt&gt;WiredTiger.wt&lt;/tt&gt; and &lt;tt&gt;WiredTiger.turtle&lt;/tt&gt; files so we can attempt a repair?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Mark&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10010">
                    <name>Duplicate</name>
                                                                <inwardlinks description="is duplicated by">
                                        <issuelink>
            <issuekey id="428683">SERVER-31125</issuekey>
        </issuelink>
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                <attachments>
                            <attachment id="165743" name="SERVER-31124-repair.tar.gz" size="22260" author="mark.agarunov" created="Mon, 18 Sep 2017 16:35:55 +0000"/>
                            <attachment id="165742" name="mongodb.zip" size="22823" author="Shalva" created="Mon, 18 Sep 2017 16:15:10 +0000"/>
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