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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-31542] Unable to start up Mongodb</title>
                <link>https://jira.mongodb.org/browse/SERVER-31542</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;I tried various repair options but none seems to be helping&lt;/p&gt;

&lt;p&gt;2017-10-12T18:07:35.406-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; MongoDB starting : pid=5180 port=27017 dbpath=D:\MongoDB\data 64-bit host=PowerHouse&lt;br/&gt;
2017-10-12T18:07:35.406-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; targetMinOS: Windows 7/Windows Server 2008 R2&lt;br/&gt;
2017-10-12T18:07:35.406-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; db version v3.4.9&lt;br/&gt;
2017-10-12T18:07:35.406-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; git version: 876ebee8c7dd0e2d992f36a848ff4dc50ee6603e&lt;br/&gt;
2017-10-12T18:07:35.406-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; OpenSSL version: OpenSSL 1.0.1u-fips  22 Sep 2016&lt;br/&gt;
2017-10-12T18:07:35.407-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; allocator: tcmalloc&lt;br/&gt;
2017-10-12T18:07:35.407-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; modules: none&lt;br/&gt;
2017-10-12T18:07:35.407-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; build environment:&lt;br/&gt;
2017-10-12T18:07:35.407-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     distmod: 2008plus-ssl&lt;br/&gt;
2017-10-12T18:07:35.407-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     distarch: x86_64&lt;br/&gt;
2017-10-12T18:07:35.407-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     target_arch: x86_64&lt;br/&gt;
2017-10-12T18:07:35.407-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; options: { repair: true, storage: &lt;/p&gt;
{ dbPath: &quot;D:\MongoDB\data&quot;, engine: &quot;wiredTiger&quot; }
&lt;p&gt; }&lt;br/&gt;
2017-10-12T18:07:35.407-0700 I STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected WT journal files.  Running recovery from last checkpoint.&lt;br/&gt;
2017-10-12T18:07:35.407-0700 I STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; journal to nojournal transition config: create,cache_size=3559M,session_max=20000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),checkpoint=(wait=60,log_size=2GB),statistics_log=(wait=0),&lt;br/&gt;
2017-10-12T18:07:35.413-0700 E STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1507856855:412881&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;5180:140719375921920&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: D:\MongoDB\data\WiredTiger.turtle: handle-open: CreateFileW: Access is denied.&lt;br/&gt;
2017-10-12T18:07:35.414-0700 I -        &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Assertion: 28718:13: Permission denied src\mongo\db\storage\wiredtiger\wiredtiger_kv_engine.cpp 253&lt;br/&gt;
2017-10-12T18:07:35.414-0700 I STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; exception in initAndListen: 28718 13: Permission denied, terminating&lt;br/&gt;
2017-10-12T18:07:35.414-0700 I NETWORK  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutdown: going to close listening sockets...&lt;br/&gt;
2017-10-12T18:07:35.414-0700 I NETWORK  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutdown: going to flush diaglog...&lt;br/&gt;
2017-10-12T18:07:35.414-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; now exiting&lt;br/&gt;
2017-10-12T18:07:35.414-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutting down with code:100&lt;/p&gt;</description>
                <environment></environment>
        <key id="444751">SERVER-31542</key>
            <summary>Unable to start up Mongodb</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="4">Incomplete</resolution>
                                        <assignee username="mark.agarunov">Mark Agarunov</assignee>
                                    <reporter username="kingdech">George Lin</reporter>
                        <labels>
                    </labels>
                <created>Fri, 13 Oct 2017 01:19:41 +0000</created>
                <updated>Thu, 7 Dec 2017 21:26:26 +0000</updated>
                            <resolved>Fri, 10 Nov 2017 21:32:36 +0000</resolved>
                                                                                        <votes>0</votes>
                                    <watches>7</watches>
                                                                                                                <comments>
                            <comment id="1723043" author="mark.agarunov" created="Fri, 10 Nov 2017 21:32:24 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kingdech&quot; class=&quot;user-hover&quot; rel=&quot;kingdech&quot;&gt;kingdech&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;We haven&#8217;t heard back from you for some time, so I&#8217;m going to mark this ticket as resolved. If this is still an issue for you, please provide additional information and we will reopen the ticket.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Mark&lt;/p&gt;</comment>
                            <comment id="1700135" author="mark.agarunov" created="Mon, 16 Oct 2017 19:36:08 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kingdech&quot; class=&quot;user-hover&quot; rel=&quot;kingdech&quot;&gt;kingdech&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for providing this information. As the log still states that the file cannot be opened due to permissions, I&apos;m inclined to believe this is due to File and folder permissions. Could you please verify that the permissions set on the directory allow modification by setting the &lt;a href=&quot;https://technet.microsoft.com/en-us/library/cc754344(v=ws.11).aspx&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Full control permission to &apos;Allow&apos;&lt;/a&gt; for the mongodb data directory for the relevant users?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Mark&lt;/p&gt;</comment>
                            <comment id="1698858" author="kingdech" created="Fri, 13 Oct 2017 21:22:33 +0000"  >&lt;p&gt;I added the screenshot which shows I am running in Admin mode&lt;/p&gt;</comment>
                            <comment id="1698822" author="kingdech" created="Fri, 13 Oct 2017 20:56:46 +0000"  >&lt;p&gt;Exact same issue&lt;/p&gt;

&lt;p&gt;C:\WINDOWS\system32&amp;gt;mongod --dbpath d:\MongoDB\data&lt;br/&gt;
2017-10-13T13:54:55.417-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; MongoDB starting : pid=16848 port=27017 dbpath=d:\MongoDB\data 64-bit host=PowerHouse&lt;br/&gt;
2017-10-13T13:54:55.418-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; targetMinOS: Windows 7/Windows Server 2008 R2&lt;br/&gt;
2017-10-13T13:54:55.418-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; db version v3.4.9&lt;br/&gt;
2017-10-13T13:54:55.418-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; git version: 876ebee8c7dd0e2d992f36a848ff4dc50ee6603e&lt;br/&gt;
2017-10-13T13:54:55.418-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; OpenSSL version: OpenSSL 1.0.1u-fips  22 Sep 2016&lt;br/&gt;
2017-10-13T13:54:55.419-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; allocator: tcmalloc&lt;br/&gt;
2017-10-13T13:54:55.419-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; modules: none&lt;br/&gt;
2017-10-13T13:54:55.419-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; build environment:&lt;br/&gt;
2017-10-13T13:54:55.419-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     distmod: 2008plus-ssl&lt;br/&gt;
2017-10-13T13:54:55.419-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     distarch: x86_64&lt;br/&gt;
2017-10-13T13:54:55.419-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     target_arch: x86_64&lt;br/&gt;
2017-10-13T13:54:55.420-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; options: { storage: &lt;/p&gt;
{ dbPath: &quot;d:\MongoDB\data&quot; }
&lt;p&gt; }&lt;br/&gt;
2017-10-13T13:54:55.421-0700 I -        &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected data files in d:\MongoDB\data created by the &apos;wiredTiger&apos; storage engine, so setting the active storage engine to &apos;wiredTiger&apos;.&lt;br/&gt;
2017-10-13T13:54:55.422-0700 I STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; wiredtiger_open config: create,cache_size=3559M,session_max=20000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),checkpoint=(wait=60,log_size=2GB),statistics_log=(wait=0),&lt;br/&gt;
2017-10-13T13:54:55.447-0700 E STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (0) &lt;span class=&quot;error&quot;&gt;&amp;#91;1507928095:446563&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;16848:140725041312512&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: d:\MongoDB\data\WiredTiger.turtle: handle-open: CreateFileW: Access is denied.&lt;br/&gt;
2017-10-13T13:54:55.448-0700 I -        &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Assertion: 28595:13: Permission denied src\mongo\db\storage\wiredtiger\wiredtiger_kv_engine.cpp 269&lt;br/&gt;
2017-10-13T13:54:55.450-0700 I STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; exception in initAndListen: 28595 13: Permission denied, terminating&lt;br/&gt;
2017-10-13T13:54:55.451-0700 I NETWORK  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutdown: going to close listening sockets...&lt;br/&gt;
2017-10-13T13:54:55.453-0700 I NETWORK  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutdown: going to flush diaglog...&lt;br/&gt;
2017-10-13T13:54:55.456-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; now exiting&lt;br/&gt;
2017-10-13T13:54:55.457-0700 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutting down with code:100&lt;/p&gt;</comment>
                            <comment id="1698808" author="mark.agarunov" created="Fri, 13 Oct 2017 20:46:27 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kingdech&quot; class=&quot;user-hover&quot; rel=&quot;kingdech&quot;&gt;kingdech&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for the response. Windows generally has file and directory level permissions. Please try running MongoDB from &lt;a href=&quot;https://technet.microsoft.com/en-us/library/cc947813(v=ws.10).aspx&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;a command prompt with administrative rights&lt;/a&gt; to see if this fixes the issue. If Mongod starts in the administrator command prompt, please adjust the permissions on the MongoDB directories and files so that you can launch mongod with the desired user.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Mark&lt;/p&gt;</comment>
                            <comment id="1698762" author="kingdech" created="Fri, 13 Oct 2017 20:08:54 +0000"  >&lt;p&gt;I am running from cmd shell in windows, I doubt its permission related?&lt;/p&gt;</comment>
                            <comment id="1698425" author="mark.agarunov" created="Fri, 13 Oct 2017 16:24:13 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=kingdech&quot; class=&quot;user-hover&quot; rel=&quot;kingdech&quot;&gt;kingdech&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for the report. Looking over the logs you&apos;ve provided, this looks to be due to a permissions issue:&lt;/p&gt;

&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2017-10-12T18:07:35.413-0700 E STORAGE [initandlisten] WiredTiger error (0) [1507856855:412881][5180:140719375921920], file:WiredTiger.wt, connection: D:\MongoDB\data\WiredTiger.turtle: handle-open: CreateFileW: Access is denied.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2017-10-12T18:07:35.414-0700 I - [initandlisten] Assertion: 28718:13: Permission denied src\mongo\db\storage\wiredtiger\wiredtiger_kv_engine.cpp 253&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;

&lt;p&gt;Please make sure the user you are running mongod as has permissions to write and create files in {{ D:\MongoDB\data}}, as per the logs. Please let me know if this resolves the issue for you.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Mark&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="168215" name="Capture.PNG" size="54787" author="kingdech" created="Fri, 13 Oct 2017 21:22:10 +0000"/>
                            <attachment id="168128" name="WiredTiger" size="49" author="kingdech" created="Fri, 13 Oct 2017 01:19:09 +0000"/>
                            <attachment id="168130" name="WiredTiger.lock" size="21" author="kingdech" created="Fri, 13 Oct 2017 01:19:09 +0000"/>
                            <attachment id="168129" name="WiredTiger.wt" size="61440" author="kingdech" created="Fri, 13 Oct 2017 01:19:09 +0000"/>
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