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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-31544] mongodb abnormal downtime</title>
                <link>https://jira.mongodb.org/browse/SERVER-31544</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;os version:centos 6.6&lt;br/&gt;
mongodb version : 3.2.8&lt;/p&gt;

&lt;p&gt;mongodb abnormal downtime,and i found not unusual and not error in log.&lt;/p&gt;

&lt;p&gt;the log last message:&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2017-10-13T03:20:49.426+0800 I WRITE    [conn57637] update inventory.sessions query: { _id: &quot;2oHN_UZIEpXivUZfZUNUVQNytEYHykLY&quot; } update: { _id: &quot;2oHN_UZIEpXivUZfZUNUVQNytEYHykLY&quot;, session: &quot;{&quot;cookie&quot;:{&quot;originalMaxAge&quot;:86400000,&quot;expires&quot;:&quot;2017-10-13T19:20:49.155Z&quot;,&quot;secure&quot;:false,&quot;httpOnly&quot;:true,&quot;path&quot;:&quot;/&quot;},&quot;passport&quot;:{}}&quot;, expires: new Date(1507922449155) } keysExamined:0 docsExamined:0 nMatched:1 nModified:1 upsert:1 keyUpdates:0 writeConflicts:0 numYields:0 locks:{ Global: { acquireCount: { r: 1, w: 1 } }, Database: { acquireCount: { w: 1 } }, Collection: { acquireCount: { w: 1 } } } 252ms&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2017-10-13T03:20:49.426+0800 I WRITE    [conn57395] update inventory.sessions query: { _id: &quot;OdFFujyEI3HvWeFGxAGYbIG9Aim8JUk0&quot; } update: { _id: &quot;OdFFujyEI2017-10-13T09:07:13.776+0800 I CONTROL  [main] ***** SERVER RESTARTED *****&lt;/span&gt;&lt;/pre&gt;
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&lt;p/&gt;
&lt;p&gt;but i can not see the diagnostic.data.&lt;/p&gt;</description>
                <environment></environment>
        <key id="444759">SERVER-31544</key>
            <summary>mongodb abnormal downtime</summary>
                <type id="6" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Question</type>
                                            <priority id="2" iconUrl="https://jira.mongodb.org/images/icons/priorities/critical.svg">Critical - P2</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="Su">SuperSuJJ [X]</reporter>
                        <labels>
                    </labels>
                <created>Fri, 13 Oct 2017 02:04:10 +0000</created>
                <updated>Thu, 19 Oct 2017 14:17:22 +0000</updated>
                            <resolved>Thu, 19 Oct 2017 14:17:16 +0000</resolved>
                                                                                        <votes>0</votes>
                                    <watches>6</watches>
                                                                                                                <comments>
                            <comment id="1703746" author="bruce.lucas@10gen.com" created="Thu, 19 Oct 2017 14:16:55 +0000"  >&lt;p&gt;Thanks for contacting us, and sorry we weren&apos;t able to diagnose what happened from the available information. I&apos;ll close this ticket as requested.&lt;/p&gt;

&lt;p&gt;Bruce&lt;/p&gt;</comment>
                            <comment id="1703623" author="su" created="Thu, 19 Oct 2017 09:51:14 +0000"  >&lt;p&gt;hi,&lt;br/&gt;
thanks for help! I have nothing to upgrade,please close this ticket,ths!&lt;/p&gt;</comment>
                            <comment id="1701655" author="bruce.lucas@10gen.com" created="Tue, 17 Oct 2017 18:46:23 +0000"  >&lt;p&gt;Hi,&lt;/p&gt;

&lt;p&gt;Thanks for the additional data. Unfortunately there is nothing in diagnostic data for about 3 months preceding the incident. If you are able to upload all available mongod logs up to the time of the incident possibly we can find some additional clues, although that may be unlikely as you indicate nothing unusual in the logs. Otherwise I think we&apos;ve reached the end of the road for this ticket.&lt;/p&gt;

&lt;p&gt;Bruce&lt;/p&gt;</comment>
                            <comment id="1700808" author="su" created="Tue, 17 Oct 2017 01:29:12 +0000"  >&lt;p&gt;thanks for help! I use gzip compress the diagnostic.data and upload it , but i see the  diagnostic.data after the issue time i can not see the other log.&lt;/p&gt;</comment>
                            <comment id="1699627" author="bruce.lucas@10gen.com" created="Mon, 16 Oct 2017 14:06:11 +0000"  >&lt;p&gt;Hi,&lt;/p&gt;

&lt;p&gt;Thanks for attaching the additional files. However, those files are from after the time of the incident. Can you please archive the entire diagnostic.data directory, for example &lt;tt&gt;tar cf dd.tar diagnostic.data&lt;/tt&gt;, and attach the archive to this ticket?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Bruce&lt;/p&gt;</comment>
                            <comment id="1698181" author="bruce.lucas@10gen.com" created="Fri, 13 Oct 2017 13:15:20 +0000"  >&lt;p&gt;Hi,&lt;/p&gt;

&lt;p&gt;The attached metrics file is from a much earlier time than the last log message that you report. Is it the only file in the diagnostic.data directory? If not can you please archive and attach to this ticket the entire diagnostic.data directory?&lt;/p&gt;

&lt;p&gt;Also, can you please attach the entire log file containing the restart?&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Bruce&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="168411" name="diagnostic.tar" size="102952960" author="Su" created="Tue, 17 Oct 2017 02:29:22 +0000"/>
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