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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-31711] Unable to connect to Sandbox cluster</title>
                <link>https://jira.mongodb.org/browse/SERVER-31711</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Connection failed.&lt;/p&gt;

&lt;p&gt;SERVER &lt;span class=&quot;error&quot;&gt;&amp;#91;cluster0-shard-00-02-iylpg.mongodb.net:27017&amp;#93;&lt;/span&gt; (Type: UNKNOWN) &lt;/p&gt;
&lt;div class=&apos;table-wrap&apos;&gt;
&lt;table class=&apos;confluenceTable&apos;&gt;&lt;tbody&gt;
&lt;tr&gt;
&lt;td class=&apos;confluenceTd&apos;&gt;_/ Connection error (MongoSocketReadException): Prematurely reached end of stream&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;&lt;/table&gt;
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&lt;p&gt;SERVER &lt;span class=&quot;error&quot;&gt;&amp;#91;cluster0-shard-00-00-iylpg.mongodb.net:27017&amp;#93;&lt;/span&gt; (Type: REPLICA_SET_SECONDARY) CONNECTED&lt;/p&gt;

&lt;p&gt;SERVER &lt;span class=&quot;error&quot;&gt;&amp;#91;cluster0-shard-00-01-iylpg.mongodb.net:27017&amp;#93;&lt;/span&gt; (Type: REPLICA_SET_SECONDARY) CONNECTED&lt;/p&gt;

&lt;p&gt;Details:&lt;br/&gt;
Timed out after 30000 ms while waiting for a server that matches ReadPreferenceServerSelector&lt;/p&gt;
{readPreference=primary}
&lt;p&gt;. Client view of cluster state is {type=REPLICA_SET, servers=[{address=cluster0-shard-00-02-iylpg.mongodb.net:27017, type=UNKNOWN, state=CONNECTING, exception={com.mongodb.MongoSocketReadException: Prematurely reached end of stream}}, &lt;/p&gt;
{address=cluster0-shard-00-00-iylpg.mongodb.net:27017, type=REPLICA_SET_SECONDARY, roundTripTime=271.7 ms, state=CONNECTED}
&lt;p&gt;, &lt;/p&gt;
{address=cluster0-shard-00-01-iylpg.mongodb.net:27017, type=REPLICA_SET_SECONDARY, roundTripTime=249.6 ms, state=CONNECTED}
&lt;p&gt;]&lt;/p&gt;</description>
                <environment></environment>
        <key id="450443">SERVER-31711</key>
            <summary>Unable to connect to Sandbox cluster</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="4">Incomplete</resolution>
                                        <assignee username="mark.agarunov">Mark Agarunov</assignee>
                                    <reporter username="gururaj.shetty@legaldesk.com">Gururaj Shetty</reporter>
                        <labels>
                    </labels>
                <created>Wed, 25 Oct 2017 10:32:41 +0000</created>
                <updated>Thu, 7 Dec 2017 21:26:18 +0000</updated>
                            <resolved>Fri, 10 Nov 2017 21:38:29 +0000</resolved>
                                                                                        <votes>0</votes>
                                    <watches>7</watches>
                                                                                                                <comments>
                            <comment id="1723051" author="mark.agarunov" created="Fri, 10 Nov 2017 21:38:29 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=gururaj.shetty%40legaldesk.com&quot; class=&quot;user-hover&quot; rel=&quot;gururaj.shetty@legaldesk.com&quot;&gt;gururaj.shetty@legaldesk.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;We haven&#8217;t heard back from you for some time, so I&#8217;m going to mark this ticket as resolved. If this is still an issue for you, please provide additional information and we will reopen the ticket.&lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Mark&lt;/p&gt;</comment>
                            <comment id="1711608" author="mark.agarunov" created="Fri, 27 Oct 2017 19:59:29 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=gururaj.shetty%40legaldesk.com&quot; class=&quot;user-hover&quot; rel=&quot;gururaj.shetty@legaldesk.com&quot;&gt;gururaj.shetty@legaldesk.com&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for the report. To get a better idea of what may be causing this behavior, could you please provide the complete log files from all affected/involved &lt;tt&gt;mongod&lt;/tt&gt; nodes? This should give a better insight into the underlying cause. &lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Mark&lt;/p&gt;</comment>
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