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<channel>
    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-32523] file:WiredTiger.wt, connection: unable to read root page from file:WiredTiger.wt: WT_ERROR: non-specific WiredTiger error</title>
                <link>https://jira.mongodb.org/browse/SERVER-32523</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;We run MongoDB 3.4.3 in an kubernetes cluster,  the Mongo pod exsit  and WiredTiger data files are corrupted.  I copied data files to another volume and run Mongo repair command: mongod --repair,  there&#8217;re errors like: WiredTiger error (-31802) &lt;span class=&quot;error&quot;&gt;&amp;#91;1514980856:210666&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;151:0x7fda0a758cc0&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:WiredTiger.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt&lt;/a&gt;, connection: unable to read root page from &lt;a href=&quot;file:WiredTiger.wt:&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:WiredTiger.wt:&lt;/a&gt; WT_ERROR: non-specific WiredTiger error&lt;/p&gt;

&lt;p&gt;Could you please have a look at this? Thank you!&lt;/p&gt;

&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
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				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;root@mongo2-rpg5s:/mnt/tmp# mongod --port 16000 --repair --dbpath /mnt/tmp/&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.191+0000 I CONTROL  [initandlisten] MongoDB starting : pid=151 port=16000 dbpath=/mnt/tmp/ 64-bit host=mongo2-rpg5s&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.191+0000 I CONTROL  [initandlisten] db version v3.4.3&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.191+0000 I CONTROL  [initandlisten] git version: f07437fb5a6cca07c10bafa78365456eb1d6d5e1&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.191+0000 I CONTROL  [initandlisten] OpenSSL version: OpenSSL 1.0.1t  3 May 2016&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.191+0000 I CONTROL  [initandlisten] allocator: tcmalloc&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.191+0000 I CONTROL  [initandlisten] modules: none&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.191+0000 I CONTROL  [initandlisten] build environment:&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.191+0000 I CONTROL  [initandlisten]     distmod: debian81&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.191+0000 I CONTROL  [initandlisten]     distarch: x86_64&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.191+0000 I CONTROL  [initandlisten]     target_arch: x86_64&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.191+0000 I CONTROL  [initandlisten] options: { net: { port: 16000 }, repair: true, storage: { dbPath: &quot;/mnt/tmp/&quot; } }&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.191+0000 W -        [initandlisten] Detected unclean shutdown - /mnt/tmp/mongod.lock is not empty.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.196+0000 I -        [initandlisten] Detected data files in /mnt/tmp/ created by the &apos;wiredTiger&apos; storage engine, so setting the active storage engine to &apos;wiredTiger&apos;.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.196+0000 W STORAGE  [initandlisten] Recovering data from the last clean checkpoint.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.196+0000 I STORAGE  [initandlisten] Detected WT journal files.  Running recovery from last checkpoint.&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.196+0000 I STORAGE  [initandlisten] journal to nojournal transition config: create,cache_size=7511M,session_max=20000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),checkpoint=(wait=60,log_size=2GB),statistics_log=(wait=0),&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.210+0000 E STORAGE  [initandlisten] WiredTiger error (-31802) [1514980856:210666][151:0x7fda0a758cc0], file:WiredTiger.wt, connection: unable to read root page from file:WiredTiger.wt: WT_ERROR: non-specific WiredTiger error&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.210+0000 E STORAGE  [initandlisten] WiredTiger error (0) [1514980856:210726][151:0x7fda0a758cc0], file:WiredTiger.wt, connection: WiredTiger has failed to open its metadata&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.210+0000 E STORAGE  [initandlisten] WiredTiger error (0) [1514980856:210737][151:0x7fda0a758cc0], file:WiredTiger.wt, connection: This may be due tothe database files being encrypted, being from an older version or due to corruption on disk&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.210+0000 E STORAGE  [initandlisten] WiredTiger error (0) [1514980856:210748][151:0x7fda0a758cc0], file:WiredTiger.wt, connection: You should confirmthat you have opened the database with the correct options including all encryption and compression options&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.211+0000 I -        [initandlisten] Assertion: 28718:-31802: WT_ERROR: non-specific WiredTiger error src/mongo/db/storage/wiredtiger/wiredtiger_kv_engine.cpp 251&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.211+0000 I STORAGE  [initandlisten] exception in initAndListen: 28718 -31802: WT_ERROR: non-specific WiredTiger error, terminating&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.211+0000 I NETWORK  [initandlisten] shutdown: going to close listening sockets...&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.211+0000 I NETWORK  [initandlisten] removing socket file: /tmp/mongodb-16000.sock&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.211+0000 I NETWORK  [initandlisten] shutdown: going to flush diaglog...&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.211+0000 I CONTROL  [initandlisten] now exiting&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-01-03T12:00:56.211+0000 I CONTROL  [initandlisten] shutting down with code:100&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;
</description>
                <environment></environment>
        <key id="478199">SERVER-32523</key>
            <summary>file:WiredTiger.wt, connection: unable to read root page from file:WiredTiger.wt: WT_ERROR: non-specific WiredTiger error</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="kelsey.schubert@mongodb.com">Kelsey Schubert</assignee>
                                    <reporter username="KevinWong">Kevin Wong [X]</reporter>
                        <labels>
                            <label>docker</label>
                            <label>envc</label>
                            <label>rns</label>
                            <label>rpu</label>
                            <label>szs</label>
                            <label>trcf</label>
                            <label>wtc</label>
                    </labels>
                <created>Wed, 3 Jan 2018 12:30:02 +0000</created>
                <updated>Tue, 14 Aug 2018 17:12:27 +0000</updated>
                            <resolved>Wed, 17 Jan 2018 16:58:57 +0000</resolved>
                                    <version>3.4.3</version>
                                                    <component>WiredTiger</component>
                                        <votes>0</votes>
                                    <watches>4</watches>
                                                                                                                <comments>
                            <comment id="1783054" author="thomas.schubert" created="Wed, 24 Jan 2018 03:45:01 +0000"  >&lt;p&gt;Unfortunately, that&apos;s correct. These files appear to have been corrupted at the operating system level and we do not have any tools that would enable recovery.&lt;/p&gt;

&lt;p&gt;Kind regards,&lt;br/&gt;
Kelsey&lt;/p&gt;</comment>
                            <comment id="1783013" author="kevinwong" created="Wed, 24 Jan 2018 02:06:50 +0000"  >&lt;p&gt;Hi Kelsey T Schubert&#160;,&lt;/p&gt;

&lt;p&gt;Thank you very much!&lt;br/&gt;
We didn&#8217;t run on replication mode and has no backups, so there is no solution?&lt;br/&gt;
We&#8217;re trying these suggestions in key environments.&lt;/p&gt;

&lt;p&gt;Kind regards,&lt;br/&gt;
Kevin&lt;/p&gt;</comment>
                            <comment id="1776697" author="thomas.schubert" created="Wed, 17 Jan 2018 16:58:50 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=KevinWong&quot; class=&quot;user-hover&quot; rel=&quot;KevinWong&quot;&gt;KevinWong&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Unfortunately, this error indicates that there was corruption on the disk, most often cause by a faulty storage layer. In this situation, our best recommendation would be to &lt;a href=&quot;https://docs.mongodb.com/manual/tutorial/resync-replica-set-member/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;resync the affected node&lt;/a&gt; or &lt;a href=&quot;https://docs.mongodb.com/manual/core/backups/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;restore from a backup&lt;/a&gt; if possible.&lt;/p&gt;

&lt;p&gt;To prevent this type of problem in the future please take note of the following guidelines to help mitigate any issues related to unreliable storage layers or server failures. &lt;/p&gt;

&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;Make sure your &lt;a href=&quot;https://docs.mongodb.com/manual/administration/production-notes/#disk-and-storage-systems&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;underlying storage is configured in an optimal way&lt;/a&gt;.&lt;/li&gt;
	&lt;li&gt;Schedule and perform regular checks of the integrity of your filesystems and disks.&lt;/li&gt;
	&lt;li&gt;Make sure to update MongoDB to the &lt;a href=&quot;https://docs.mongodb.com/manual/release-notes/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;most recent version&lt;/a&gt;.&lt;/li&gt;
	&lt;li&gt;Never manipulate the underlying database files in any way while &lt;tt&gt;mongod&lt;/tt&gt; is running.&lt;/li&gt;
	&lt;li&gt;Always keep up to date &lt;a href=&quot;https://docs.mongodb.com/manual/core/backups/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;backups of your databases&lt;/a&gt; and verify that you have a process in place to restore them.&lt;/li&gt;
	&lt;li&gt;Use a &lt;a href=&quot;https://docs.mongodb.com/manual/replication/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;replica set&lt;/a&gt; for improved reliability.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Kind regards,&lt;br/&gt;
Kelsey&lt;/p&gt;</comment>
                            <comment id="1774036" author="kevinwong" created="Mon, 15 Jan 2018 03:04:42 +0000"  >&lt;p&gt;Hi Kelsey T Schubert,&lt;br/&gt;
  Is there any progress? thanks.&lt;/p&gt;</comment>
                            <comment id="1769886" author="kevinwong" created="Wed, 10 Jan 2018 05:57:12 +0000"  >&lt;p&gt;Hi Kelsey,&lt;br/&gt;
Thanks for your help.&lt;br/&gt;
Unfortunately, we encountered a new problem in the repair process with the attachment you provided.The error message is as follows, the file sizeStorer.wt is included in the attachment. Please help to take a look.&lt;/p&gt;

&lt;p&gt;Thank you,&lt;br/&gt;
Kevin &lt;/p&gt;


&lt;p&gt;root@mongo2-rpg5s:/mnt/tmp# mongod --port 16000 --repair --dbpath /mnt/tmp/&lt;br/&gt;
2018-01-10T02:04:48.576+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; MongoDB starting : pid=267 port=16000 dbpath=/mnt/tmp/ 64-bit host=mongo2-rpg5s&lt;br/&gt;
2018-01-10T02:04:48.576+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; db version v3.4.3&lt;br/&gt;
2018-01-10T02:04:48.576+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; git version: f07437fb5a6cca07c10bafa78365456eb1d6d5e1&lt;br/&gt;
2018-01-10T02:04:48.576+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; OpenSSL version: OpenSSL 1.0.1t  3 May 2016&lt;br/&gt;
2018-01-10T02:04:48.576+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; allocator: tcmalloc&lt;br/&gt;
2018-01-10T02:04:48.576+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; modules: none&lt;br/&gt;
2018-01-10T02:04:48.576+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; build environment:&lt;br/&gt;
2018-01-10T02:04:48.576+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     distmod: debian81&lt;br/&gt;
2018-01-10T02:04:48.576+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     distarch: x86_64&lt;br/&gt;
2018-01-10T02:04:48.576+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt;     target_arch: x86_64&lt;br/&gt;
2018-01-10T02:04:48.576+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; options: { net: &lt;/p&gt;
{ port: 16000 }
&lt;p&gt;, repair: true, storage: &lt;/p&gt;
{ dbPath: &quot;/mnt/tmp/&quot; }
&lt;p&gt; }&lt;br/&gt;
2018-01-10T02:04:48.576+0000 W -        &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected unclean shutdown - /mnt/tmp/mongod.lock is not empty.&lt;br/&gt;
2018-01-10T02:04:48.580+0000 I -        &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected data files in /mnt/tmp/ created by the &apos;wiredTiger&apos; storage engine, so setting the active storage engine to &apos;wiredTiger&apos;.&lt;br/&gt;
2018-01-10T02:04:48.580+0000 W STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Recovering data from the last clean checkpoint.&lt;br/&gt;
2018-01-10T02:04:48.580+0000 I STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Detected WT journal files.  Running recovery from last checkpoint.&lt;br/&gt;
2018-01-10T02:04:48.580+0000 I STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; journal to nojournal transition config: create,cache_size=7511M,session_max=20000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),checkpoint=(wait=60,log_size=2GB),statistics_log=(wait=0),&lt;br/&gt;
2018-01-10T02:04:48.742+0000 E STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (-31802) &lt;span class=&quot;error&quot;&gt;&amp;#91;1515549888:742053&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;267:0x7f61063a8cc0&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:sizeStorer.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:sizeStorer.wt&lt;/a&gt;, txn-recover: unable to read root page from &lt;a href=&quot;file:sizeStorer.wt:&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:sizeStorer.wt:&lt;/a&gt; WT_ERROR: non-specific WiredTiger error&lt;br/&gt;
2018-01-10T02:04:48.742+0000 E STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (-31802) &lt;span class=&quot;error&quot;&gt;&amp;#91;1515549888:742140&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;267:0x7f61063a8cc0&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:sizeStorer.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:sizeStorer.wt&lt;/a&gt;, txn-recover: operation apply failed during recovery: operation type 4 at LSN 7/2560: WT_ERROR: non-specific WiredTiger error&lt;br/&gt;
2018-01-10T02:04:48.742+0000 E STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; WiredTiger error (-31802) &lt;span class=&quot;error&quot;&gt;&amp;#91;1515549888:742164&amp;#93;&lt;/span&gt;&lt;span class=&quot;error&quot;&gt;&amp;#91;267:0x7f61063a8cc0&amp;#93;&lt;/span&gt;, &lt;a href=&quot;file:sizeStorer.wt&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;file:sizeStorer.wt&lt;/a&gt;, txn-recover: Recovery failed: WT_ERROR: non-specific WiredTiger error&lt;br/&gt;
2018-01-10T02:04:48.763+0000 I -        &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; Assertion: 28718:-31802: WT_ERROR: non-specific WiredTiger error src/mongo/db/storage/wiredtiger/wiredtiger_kv_engine.cpp 251&lt;br/&gt;
2018-01-10T02:04:48.854+0000 I STORAGE  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; exception in initAndListen: 28718 -31802: WT_ERROR: non-specific WiredTiger error, terminating&lt;br/&gt;
2018-01-10T02:04:48.854+0000 I NETWORK  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutdown: going to close listening sockets...&lt;br/&gt;
2018-01-10T02:04:48.854+0000 I NETWORK  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; removing socket file: /tmp/mongodb-16000.sock&lt;br/&gt;
2018-01-10T02:04:48.854+0000 I NETWORK  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutdown: going to flush diaglog...&lt;br/&gt;
2018-01-10T02:04:48.855+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; now exiting&lt;br/&gt;
2018-01-10T02:04:48.855+0000 I CONTROL  &lt;span class=&quot;error&quot;&gt;&amp;#91;initandlisten&amp;#93;&lt;/span&gt; shutting down with code:100 &lt;/p&gt;

&lt;p&gt;&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://jira.mongodb.org/secure/attachment/175108/175108_sizeStorer.wt&quot; title=&quot;sizeStorer.wt attached to SERVER-32523&quot;&gt;sizeStorer.wt&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://jira.mongodb.org/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt; &lt;/p&gt;</comment>
                            <comment id="1769566" author="thomas.schubert" created="Tue, 9 Jan 2018 20:43:43 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=KevinWong&quot; class=&quot;user-hover&quot; rel=&quot;KevinWong&quot;&gt;KevinWong&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for your report. I&apos;ve attached a repair attempt of the files you provided. Please extract these files and replace them in your &lt;tt&gt;$dbpath&lt;/tt&gt; and let us know if it resolves the issue. If you are still seeing errors after replacing these files, please provide the complete logs from the affected node so that we can further investigate.&lt;/p&gt;

&lt;p&gt;Thank you,&lt;br/&gt;
Kelsey&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="174580" name="WiredTiger.turtle" size="995" author="KevinWong" created="Wed, 3 Jan 2018 12:29:57 +0000"/>
                            <attachment id="174581" name="WiredTiger.wt" size="61440" author="KevinWong" created="Wed, 3 Jan 2018 12:29:58 +0000"/>
                            <attachment id="175058" name="repair_attempt.tar.gz" size="2600" author="kelsey.schubert@mongodb.com" created="Tue, 9 Jan 2018 20:43:33 +0000"/>
                            <attachment id="175108" name="sizeStorer.wt" size="36864" author="KevinWong" created="Wed, 10 Jan 2018 05:56:31 +0000"/>
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