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    <title>MongoDB Jira</title>
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    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-32963] Connection keeps dropping to external connection</title>
                <link>https://jira.mongodb.org/browse/SERVER-32963</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Hello,&lt;/p&gt;

&lt;p&gt;This issue has been occuring for the last few days and I am unable to figure out what is the issue. Any help would be appreciated.&lt;/p&gt;

&lt;p&gt;Thank You&lt;/p&gt;</description>
                <environment>RedHat 7.2</environment>
        <key id="488833">SERVER-32963</key>
            <summary>Connection keeps dropping to external connection</summary>
                <type id="1" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14703&amp;avatarType=issuetype">Bug</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="4">Incomplete</resolution>
                                        <assignee username="mark.agarunov">Mark Agarunov</assignee>
                                    <reporter username="IDEA Tech">IDEA Tech [X]</reporter>
                        <labels>
                    </labels>
                <created>Mon, 29 Jan 2018 18:03:54 +0000</created>
                <updated>Wed, 21 Mar 2018 04:32:50 +0000</updated>
                            <resolved>Fri, 16 Feb 2018 22:41:50 +0000</resolved>
                                    <version>3.2.9</version>
                                                                        <votes>0</votes>
                                    <watches>5</watches>
                                                                                                                <comments>
                            <comment id="1808622" author="thomas.schubert" created="Fri, 16 Feb 2018 22:41:50 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=IDEA+Tech&quot; class=&quot;user-hover&quot; rel=&quot;IDEA Tech&quot;&gt;IDEA Tech&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;We haven&#8217;t heard back from you for some time, so I&#8217;m going to mark this ticket as resolved. If this is still an issue for you, please provide additional information and we will reopen the ticket.&lt;/p&gt;

&lt;p&gt;Regards,&lt;br/&gt;
Kelsey&lt;/p&gt;</comment>
                            <comment id="1789065" author="mark.agarunov" created="Tue, 30 Jan 2018 15:30:46 +0000"  >&lt;p&gt;Hello &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=IDEA+Tech&quot; class=&quot;user-hover&quot; rel=&quot;IDEA Tech&quot;&gt;IDEA Tech&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thank you for the report. To get a better idea of what may be causing this, could you please provide the complete log files from &lt;tt&gt;mongod&lt;/tt&gt; when this issue is present? Additionally, I&apos;d like to ask a few questions to help diagnose this:&lt;/p&gt;

&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;How is mongodb set up (sharing, replication, cluster, standalone)&lt;/li&gt;
	&lt;li&gt;Have there been any changes to mongodb&apos;s configuration or setup before/when this issue started to occur?&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;This should give some insight into what may be causing this issue. Note however that my initial recommendation would be to upgrade &lt;tt&gt;mongod&lt;/tt&gt; to at least the &lt;a href=&quot;https://docs.mongodb.com/v3.2/release-notes/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;newest 3.2 release&lt;/a&gt;, (but preferably the &lt;a href=&quot;https://docs.mongodb.com/v3.6/release-notes/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;newest 3.6 release&lt;/a&gt; if possible) as there have been many fixes and improvements since version 3.2.9 related to networking.  &lt;/p&gt;

&lt;p&gt;Thanks,&lt;br/&gt;
Mark&lt;/p&gt;</comment>
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                            <attachment id="177146" name="mongo.log" size="5229" author="IDEA Tech" created="Mon, 29 Jan 2018 18:02:26 +0000"/>
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