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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
    </build-info>


<item>
            <title>[SERVER-35370] network error while attempting to run command &apos;isMaster&apos; on host mongo.example.com</title>
                <link>https://jira.mongodb.org/browse/SERVER-35370</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;I have enabled `SSL` on my `mongoDB` server. I have set `preferred` as I don&apos;t want to make SSL a requirement yet. I can connect to mongo shell easily by typing `mongo` in shell. The problem is that when I use `mongo --ssl --host mongo.example.com` command it gives the following error:&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
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						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: #009900; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;-&lt;/span&gt;&lt;span style=&quot;color: #009900; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;06&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;-02T08:&lt;/span&gt;&lt;span style=&quot;color: #009900; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;38&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;:&lt;/span&gt;&lt;span style=&quot;color: #009900; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;02.551&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;+&lt;/span&gt;&lt;span style=&quot;color: #009900; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;0000&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; E QUERY [thread1] Error: network error &lt;/span&gt;&lt;span style=&quot;color: #006699; font-weight: bold; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;while&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; attempting to run command &lt;/span&gt;&lt;span style=&quot;color: blue; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;&apos;isMaster&apos;&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; on host &lt;/span&gt;&lt;span style=&quot;color: blue; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;&apos;mongo.example.com:27017&apos;&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; :&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;connect&lt;/span&gt;&lt;span style=&quot;color: gray; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;@src&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;/mongo/shell/mongo.js:&lt;/span&gt;&lt;span style=&quot;color: #009900; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;251&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;:&lt;/span&gt;&lt;span style=&quot;color: #009900; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;13&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;@(connect):&lt;/span&gt;&lt;span style=&quot;color: #009900; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;1&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;:&lt;/span&gt;&lt;span style=&quot;color: #009900; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;6&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;exception: connect failed&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;</description>
                <environment></environment>
        <key id="553424">SERVER-35370</key>
            <summary>network error while attempting to run command &apos;isMaster&apos; on host mongo.example.com</summary>
                <type id="6" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Question</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="13202">Works as Designed</resolution>
                                        <assignee username="nick.brewer">Nick Brewer</assignee>
                                    <reporter username="alireza_stack">Ali</reporter>
                        <labels>
                    </labels>
                <created>Sat, 2 Jun 2018 08:39:24 +0000</created>
                <updated>Fri, 27 Oct 2023 13:53:45 +0000</updated>
                            <resolved>Wed, 13 Jun 2018 13:55:51 +0000</resolved>
                                    <version>3.6.3</version>
                                                    <component>Security</component>
                                        <votes>0</votes>
                                    <watches>7</watches>
                                                                                                                <comments>
                            <comment id="2238833" author="thomas.schubert" created="Wed, 8 May 2019 17:45:47 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://jira.mongodb.org/secure/ViewProfile.jspa?name=dandv&quot; class=&quot;user-hover&quot; rel=&quot;dandv&quot;&gt;dandv&lt;/a&gt;,&lt;/p&gt;

&lt;p&gt;Thanks for your feedback, and I&apos;m sorry this error message wasn&apos;t very clear about the root cause of the issue. We&apos;re tracking work to improve this error message in &lt;a href=&quot;https://jira.mongodb.org/browse/SERVER-39480&quot; title=&quot;Log network failure status in DBClientConnection&quot; class=&quot;issue-link&quot; data-issue-key=&quot;SERVER-39480&quot;&gt;&lt;del&gt;SERVER-39480&lt;/del&gt;&lt;/a&gt;. Please feel free to vote for it and watch it for updates.&lt;/p&gt;

&lt;p&gt;Kind regards,&lt;br/&gt;
Kelsey&lt;/p&gt;</comment>
                            <comment id="2238219" author="dandv" created="Wed, 8 May 2019 07:37:39 +0000"  >&lt;p&gt;Another cryptic error. There&apos;s nothing about &quot;Error: network error while attempting to run command &apos;isMaster&apos;&quot; that tells me there was a certificate problem. I had to Google that cryptic error to land on this Jira ticket. Does that sound like a good developer experience?&lt;/p&gt;

&lt;p&gt;The error was that I forgot to include the `&#8211;ssl` parameter in the `mongo` CLI.&lt;/p&gt;</comment>
                            <comment id="1919437" author="nick.brewer" created="Wed, 13 Jun 2018 13:56:27 +0000"  >&lt;p&gt;Glad to hear you got it working. I&apos;ll go ahead and close this issue. &lt;/p&gt;

&lt;p&gt;Nick&lt;/p&gt;</comment>
                            <comment id="1919221" author="alireza_stack" created="Wed, 13 Jun 2018 05:06:18 +0000"  >&lt;p&gt;The problem was that CN of the certificate didn&apos;t match the value of hostname in config file of `MongoDB`. Thank you for the time.&lt;/p&gt;</comment>
                            <comment id="1917471" author="nick.brewer" created="Mon, 11 Jun 2018 20:04:03 +0000"  >&lt;p&gt;Hi Ali, &lt;/p&gt;

&lt;p&gt;Thanks for your report. Some things I&apos;d like to confirm:&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;Does the CN (common name) or SAN (subject alternative name) of the certificate match the value of &lt;tt&gt;--hostname&lt;/tt&gt; that you supply when running &lt;tt&gt;mongo&lt;/tt&gt;?&lt;/li&gt;
	&lt;li&gt;What certificate authority was used to issue this certificate?&lt;/li&gt;
	&lt;li&gt;I&apos;d like to see the full contents of the &lt;tt&gt;.conf&lt;/tt&gt; file you&apos;re using to start &lt;tt&gt;mongod&lt;/tt&gt;, as well as the specific commands you&apos;re using to connect via the &lt;tt&gt;mongo&lt;/tt&gt; shell. Since this is a public channel, you can substitute the hostnames or any sensitive information, but please keep the configuration options intact.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Regards, &lt;/p&gt;

&lt;p&gt;Nick&lt;/p&gt;</comment>
                            <comment id="1909019" author="alireza_stack" created="Sat, 2 Jun 2018 10:17:21 +0000"  >&lt;p&gt;When I comment out the below config section in &lt;b&gt;mongod.conf&lt;/b&gt;&#160;it works:&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;CAFile: /etc/ssl/ca.pem&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
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&lt;p/&gt;
&lt;p&gt;Now in &lt;b&gt;mongo&lt;/b&gt;&#160;shell command I should not provide&#160;&lt;b&gt;--sslCAFile /etc/ssl/ca.pem!&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;When I remove it and just use &lt;b&gt;mongo --ssl&lt;/b&gt;&#160;it works. Why CA file should be removed? Does it bear security concerns?&lt;/p&gt;</comment>
                            <comment id="1909014" author="alireza_stack" created="Sat, 2 Jun 2018 09:09:33 +0000"  >&lt;p&gt;In mongoDB server logs it reports that:&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;
&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;Error receiving request from client: SSLHandshakeFailed: SSLHandshakeFailed. Ending connection from &lt;/span&gt;&lt;span style=&quot;color: #009900; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;127.0&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;.&lt;/span&gt;&lt;span style=&quot;color: #009900; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;0.1&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;:&lt;/span&gt;&lt;span style=&quot;color: #009900; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;32793&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt; (connection id: &lt;/span&gt;&lt;span style=&quot;color: #009900; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;358957&lt;/span&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;)&lt;/span&gt;&lt;/pre&gt;
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&lt;p/&gt;</comment>
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                    <name>Related</name>
                                            <outwardlinks description="related to">
                                        <issuelink>
            <issuekey id="686428">SERVER-39480</issuekey>
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