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    <title>MongoDB Jira</title>
    <link>https://jira.mongodb.org</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>9.7.1</version>
        <build-number>970001</build-number>
        <build-date>13-04-2023</build-date>
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<item>
            <title>[SERVER-35373] Regarding MongoDB Service logs</title>
                <link>https://jira.mongodb.org/browse/SERVER-35373</link>
                <project id="10000" key="SERVER">Core Server</project>
                    <description>&lt;p&gt;Dear Team,&lt;/p&gt;

&lt;p&gt;One of our Customer has reported an issue that &lt;b&gt;&quot;MongoDB Service is stopped &quot;&lt;/b&gt;.&lt;/p&gt;

&lt;p&gt;But We are &lt;ins&gt;unable to trace shutdown event&#160; like (SERVICE_CONTROL_STOP) from mongodb logs .&lt;span class=&quot;error&quot;&gt;&amp;#91;\data\log&amp;#93;&lt;/span&gt;&lt;/ins&gt;&lt;/p&gt;

&lt;p&gt;&lt;em&gt;Hence possibly we suspect that the mongoDB process might have been either killed or crashed&lt;/em&gt;&#160;&lt;/p&gt;

&lt;p&gt;Hence would like to know any option by which we can identify the reason for mongodb service shutdown like log of the stack trace, to locate the event trace for MONGODB&lt;span class=&quot;error&quot;&gt;&amp;#91;shutdown/kill/terminated &amp;#93;&lt;/span&gt; service.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Environment Details:&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;&#160;**&#160;MongoDB is running as window service .&lt;/li&gt;
	&lt;li&gt;targetMinOS: Windows 7/Windows Server 2008 R2&lt;/li&gt;
	&lt;li&gt;db version v3.4.0&lt;/li&gt;
	&lt;li&gt;target_arch: x86_64&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Thanks &amp;amp; Regards&lt;/p&gt;

&lt;p&gt;Sandeep KS&lt;/p&gt;</description>
                <environment></environment>
        <key id="553822">SERVER-35373</key>
            <summary>Regarding MongoDB Service logs</summary>
                <type id="6" iconUrl="https://jira.mongodb.org/secure/viewavatar?size=xsmall&amp;avatarId=14720&amp;avatarType=issuetype">Question</type>
                                            <priority id="3" iconUrl="https://jira.mongodb.org/images/icons/priorities/major.svg">Major - P3</priority>
                        <status id="6" iconUrl="https://jira.mongodb.org/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="9">Done</resolution>
                                        <assignee username="ramon.fernandez@mongodb.com">Ramon Fernandez Marina</assignee>
                                    <reporter username="Urs">Sandeep [X]</reporter>
                        <labels>
                    </labels>
                <created>Mon, 4 Jun 2018 13:34:37 +0000</created>
                <updated>Thu, 28 Jun 2018 15:14:49 +0000</updated>
                            <resolved>Wed, 6 Jun 2018 12:42:23 +0000</resolved>
                                    <version>3.4.0</version>
                                                    <component>Logging</component>
                                        <votes>0</votes>
                                    <watches>5</watches>
                                                                                                                <comments>
                            <comment id="1912249" author="ramon.fernandez" created="Wed, 6 Jun 2018 12:41:50 +0000"  >&lt;p&gt;Thanks for your report. A clean shutdown will have lines like the one below; if you don&apos;t see the last line before the &lt;tt&gt;SERVER RESTARTED&lt;/tt&gt; marker then it is likely that &lt;tt&gt;mongod&lt;/tt&gt; crashed or was killed by the OS.&lt;/p&gt;

&lt;p/&gt;
&lt;div id=&quot;syntaxplugin&quot; class=&quot;syntaxplugin&quot; style=&quot;border: 1px dashed #bbb; border-radius: 5px !important; overflow: auto; max-height: 30em;&quot;&gt;
&lt;table cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; border=&quot;0&quot; width=&quot;100%&quot; style=&quot;font-size: 1em; line-height: 1.4em !important; font-weight: normal; font-style: normal; color: black;&quot;&gt;
		&lt;tbody &gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;  margin-top: 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-06-06T08:39:39.384-0400 I CONTROL  [signalProcessingThread] now exiting&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-06-06T08:39:39.384-0400 I CONTROL  [signalProcessingThread] shutting down with code:0&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
				&lt;tr id=&quot;syntaxplugin_code_and_gutter&quot;&gt;
						&lt;td  style=&quot; line-height: 1.4em !important; padding: 0em; vertical-align: top;&quot;&gt;
					&lt;pre style=&quot;font-size: 1em; margin: 0 10px;   margin-bottom: 10px;  width: auto; padding: 0;&quot;&gt;&lt;span style=&quot;color: black; font-family: &apos;Consolas&apos;, &apos;Bitstream Vera Sans Mono&apos;, &apos;Courier New&apos;, Courier, monospace !important;&quot;&gt;2018-06-06T08:39:57.091-0400 I CONTROL  [main] ***** SERVER RESTARTED *****&lt;/span&gt;&lt;/pre&gt;
			&lt;/td&gt;
		&lt;/tr&gt;
			&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
&lt;p/&gt;

&lt;p&gt;Please note that the SERVER project is for reporting bugs or feature suggestions for the MongoDB server. For MongoDB-related support discussion please post on the &lt;a href=&quot;http://groups.google.com/group/mongodb-user&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;mongodb-user group&lt;/a&gt; or &lt;a href=&quot;http://stackoverflow.com/questions/tagged/mongodb&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Stack Overflow with the &lt;tt&gt;mongodb&lt;/tt&gt; tag&lt;/a&gt;, where your question will reach a larger audience. A question like this involving more discussion would be best posted on the &lt;a href=&quot;http://groups.google.com/group/mongodb-user&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;mongodb-user group&lt;/a&gt;. See also our &lt;a href=&quot;https://www.mongodb.org/about/support/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Technical Support page&lt;/a&gt; for additional support resources.&lt;/p&gt;

&lt;p&gt;Regards,&lt;br/&gt;
Ram&#243;n.&lt;/p&gt;</comment>
                            <comment id="1912222" author="urs" created="Wed, 6 Jun 2018 11:38:28 +0000"  >&lt;p&gt;Dear Team,&lt;/p&gt;

&lt;p&gt;May I request MongoDB Team&#160; to provide us an update for the above said Issue please...?&lt;/p&gt;

&lt;p&gt;Thanks &amp;amp; Regards&lt;/p&gt;

&lt;p&gt;Sandeep KS&lt;/p&gt;</comment>
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